Cynthia Van Den Berge, manager of business process, Six Sigma and quality manager, McKesson.
Where do you work?
A McKesson location in Memphis, TN.
What do you do – what’s your title?
I am the manager of business process, Six Sigma and the quality manager at McKesson.
What’s your educational background?
I have bachelor’s degrees in applied mathematics as well as statistics and philosophy. I have master’s degrees in business administration and technology management.
How long have you been an ASQ member?
One year; in the past I served three years.
What do you think is most important in implementing a Six Sigma project?
Buy-in from senior leadership and stakeholders.
Why do you think Six Sigma is important?
Six Sigma improves processes and saves money. Once the low hanging fruit projects are exhausted, moving on to strategic projects can be very important in positioning your company to be a market leader.
Why do you think quality is important?
Overall, quality indicates the health of the process. Quality hot spots provide focus for improvement efforts. Quality metrics are a good tool to assist in carrying the message of process improvement to the workforce. Customers deserve quality.
What’s your favorite benefit of quality?
Satisfied customers and stakeholders. Good quality always comes at a cost. Organizations must skillfully balance the costs and benefits of good quality.
Why did you choose to go into the quality field?
As a Six Sigma practitioner, quality is a key process indicator. It drives many of my process improvement efforts. I love the challenge of delivering the quality message and changing organizational culture.
What’s your best advice to someone new to quality?
Develop a network of people (especially those who are smarter and better than you) that you can reach out to for insight and advice. Don’t get lost in the forest or try to solve all problems at once. Prioritize in a logical way and develop an organized action plan.