Arvind S. Tripathi, IT Master Black Belt, Flowserve Corp. Irving, TX
Arvind S. Tripathi, an ASQ fellow, works for Flowserve Corp., which has operations in 55 countries and 15,000 employees worldwide. The company manufactures, sells and services pumps, seals and valves for oil and gas, chemical, power, water treatment and nuclear industries.
Tripathi, an ASQ member since 1988, is a Master Black Belt in IT and plays a key role as an internal Six Sigma coach for executives, Black Belts and Green Belts in the company’s corporate IT function. While he has global responsibilities in this role, Tripathi works out of the Dallas-Fort Worth area. He supports approximately 30 Green Belts and Black Belts and has delivered more than $1 million in hard savings during the first six months of 2009.
Tripathi has also worked in aerospace at Boeing and Raytheon, in automotive at Daimler, in technology at Dell and Unisys, in higher education at Webster University and University of Oklahoma and in consulting industries.
He has a bachelor’s degree in mechanical engineering, a master’s degree in industrial engineering (engineering management) and an MBA in finance and international business. Additionally, Tripathi is an ASQ certified manager for quality and organizational excellence and a certified Master Black Belt.
Recently, Tripathi answered questions about the importance of Six Sigma and quality, and also offered advice for those new to quality.
What do you think is most important in implementing a Six Sigma project?
I believe it is critical to have visible top management support and a project that is both customer and results focused.
Why do you think Six Sigma is important?
It is a proven approach to deliver superior business results using teams while developing future leaders for an organization.
Why do you think quality is important?
Quality is an under-emphasized and somewhat misunderstood but very important key to business success of any organization, whether it is public, private or nonprofit.
What’s your favorite benefit of quality?
Financial benefits (such as the reduction of cost of poor quality) and better customer loyalty.
Why did you choose to go into the quality field?
I am very passionate about making things better and focusing intensely on the customer. Quality allows me to do both.
What’s your best advice to someone new to quality?
It is not an easy field in which to be successful. Stay true to your profession and yourself. If you are passionate about quality and believe in it, however, you will have lots of fun and will never run out of challenges to overcome no matter what your industry.