Dave Strong, continuous improvement director, Lawson Products
Dave Strong, an ASQ member for a little more than two year, is the continuous improvement director for Lawson Products in Des Plaines, IL. He earned a bachelor’s in electrical engineering from Bradley University in Peoria, IL, and a master’s also in electrical engineering from the Illinois Institute of Technology in Chicago.
Strong recently provided some feedback about the importance of Six Sigma and quality.
What do you think is most important in implementing a Six Sigma project?
Closely following the five-step method.
Why do you think Six Sigma is important?
It’s the culmination of decades of continuous improvement experiences that works wherever it is tried.
Why do you think quality is important?
Satisfying customers, which is the only way to be a successful company, requires the delivery of quality products and services.
What’s your favorite benefit of quality?
The pursuit of quality not only drives customer satisfaction, but it also drives process optimization, which usually makes employees’ jobs easier and more satisfying.
Why did you choose to go into the quality field?
Quality was an excellent match with my skillsets as an engineer and lean Six Sigma Black Belt, and I was well versed in ISO 9001:2008 and had operations leadership experience.
What’s your best advice to someone new to quality?
Demonstrate that the pursuit of quality is the pursuit of operational excellence, which reduces costs and drives customer satisfaction.