Steve Osborn, vice president of quality compliance and improvement,
Saint Vincent Health Center
Steve Osborn is vice president of quality compliance and improvement at Saint Vincent Health Center in Erie, PA. An ASQ member since 2006, Osborn holds a bachelor’s degree in engineering science, an MBA and a master’s degree in healthcare administration.
Here, he answers some questions related to the importance of Six Sigma.
What do you think is most important in implementing a Six Sigma project?
Rationale and goals.
Why do you think Six Sigma is important?
It is a toolbox for addressing difficult problems. Use A4 or plan-do-study-act (PDSA) for the easy stuff.
Why do you think quality is important?
It is life and death in the healthcare industry.
What’s your favorite benefit of quality?
It’s the right thing, and, generally, it saves money.
Why did you choose to go into the quality field?
I love working with both numbers and people. Quality is a great career for doing both.
What’s your best advice to someone new to quality?
Get your Six Sigma Black Belt.