Dana Mullarkey works for Kelly Services as a KellyConnect professional services lead. Mullarkey, who has been an ASQ member for two years, earned a bachelor’s degree from Eastern Michigan University in Ypsilanti and her MBA from the University of Michigan in Ann Arbor.
Mullarkey recently answered questions about Six Sigma and quality and gave her advice to those new to the quality field.
What do you think is most important in implementing a Six Sigma project?
I think it’s the ability to understand which tools and methods apply and are useful in each situation
Why do you think Six Sigma is important?
Six Sigma ties together all the important concepts—which I have learned during the last 20 years—that are useful for quality into organized and easily-understood tools and processes.
Why do you think quality is important?
Quality is critical for achieving customer loyalty in the marketplace.
What’s your favorite benefit of quality?
The positive affect measurable results have on employees.
Why did you choose to go into the quality field?
It has always made so much sense to me. I love the combination of customer service results, process reengineering, statistics, financials and probability.
What’s your best advice to someone new to quality?
Make sure you learn and give the same amount of attention to project management as you do for quality. To achieve quality, you must manage your goals and progress as a project.