ASQ - Six Sigma Forum

Mike Nichols


Mike Nichols, past president and chair of the board and SSF member

Mike Nichols is vice president, senior business change capability consultant and Master Black Belt at Bank of America in its Six Sigma and Business Process Management Center of Excellence. In addition to being a lean Six Sigma business process management instructor, he also provides internal coaching and consulting.

Previously he was principal consultant and owner of Nichols Quality Associates, a consortium of lean and Six Sigma Master Black Belts providing deployment consulting, training and project coaching for business process excellence. Their client list includes such organizations as American Express, Discover Card, The Federal Reserve Bank of New York, AFLAC, the Depository Trust and Clearing Corporation, Cisco Systems, Pfizer, Hess Oil and the Charlotte School of Law. Nichols also served as the Director of Six Sigma Design and a certified Senior Master Black Belt for American Express where he co-developed the Six Sigma design program and the Six Sigma process management curriculum. Additionally, he provided strategic deployment consultation to leadership, global training support and he managed a multimillion-dollar portfolio of Six Sigma projects. His career includes 23 years with FedEx, primarily in management and global performance engineering positions leading diverse functions such as international customer service engineering, vehicle reliability and acquisition planning among.

He holds a bachelor’s degree in finance and a master’s degree in industrial systems engineering, both from the University of Memphis. Nichols is an ASQ-certified quality engineer, certified quality manager and a certified quality auditor. In November 2000, he was appointed an ASQ fellow in recognition for his continuous contributions to the quality profession. In November of 2010 he was appointed a fellow of the Israel Society of Quality (ISQ), the second non-Israeli to receive this recognition in the history of ISQ. 

Nichols’ long-time interest in quality management led him to numerous ASQ leadership positions, culminating in his service as the 2007-2008 president and as 2008-2009 chair of the board. He served as a three-time examiner for the Tennessee Quality Award and as an examiner and a two-time judge for the Greater Memphis Award for Quality. Currently he is on the review board for the North Carolina Award for Excellence.

Nichols taught production operations management at the University of Memphis 1994-1996 and taught statistics, decision mathematics, management information systems, research methods and operations research at the Embry-Riddle Aeronautical University’s Memphis center 1989-1998.

He co-authored two successful books published by McGraw Hill, Six Sigma for Financial Services, How Leading Companies are Driving Results with Lean, Six Sigma and Process Management and What is Six Sigma Process Management? in addition to publishing numerous articles and guest editorials.

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