ASQ - Six Sigma Forum

Michael Carter, lean Six Sigma Master Black Belt and president of Inc.

Michael Carter, an ASQ member since 2007, is a lean Six Sigma Master Black Belt and president of Inc. Inc. is an online resource portal for quality professionals. He has been in quality since 2003.  In addition to Inc., he has worked in Six Sigma, customer service, marketing, finance and accounting, and engineering for three multinational organizations.

He holds a bachelor’s degree in aeronautical engineering from Embry Riddle Aeronautical University, an MBA from City University and a doctorate in quantitative methods from Heriot-Watt University.

Recently, Michael answered questions about the importance of Six Sigma and provides advice to those new to quality.

What do you think is most important in implementing a Six Sigma project?
The most important consideration when implementing a project is to select a significant pain point in the organization. If a major problem is selected, management will support it.

Why do you think Six Sigma is important?
Six Sigma teaches structured problem solving and helps drive data based decision making into the organization. 

Why do you think quality is important?
Quality is the window through which customers judge an organization. Inconsistent quality says the organization is indifferent to its customers. Excellent quality says customers are its most important asset.

What’s your favorite benefit of quality?
Satisfied customers.

Why did you choose to go into the quality field?
The quality profession is an endlessly fascinating and challenging field where there is something new to learn every day.

What’s your best advice to someone new to quality?
Learn all that you can about solving problems that are important to organizations.

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