ASQ - Customer-Supplier Division


The following books have been written by CSD members and published by ASQ Quality Press. We have either supported the individual authors or collaborated to create, refine and publish these materials. Use the links provided to visit ASQ's on-line Quality Press Bookstore to get more information or place an order for any of these books. You may also order directly through ASQ by calling (800) 248-1946 (outside North America, 414-272-8575).


The ASQ Supply Chain Management Primer

Customer-Supplier Division and J.P. Russell, Editor

Supply Chain Management Primer-Cover

This primer was written to promote the application of basic and sound supply chain management principles. It was written for a global audience of practitioners and their managers. Authors and reviewers were chosen from around the world to capture these accepted methods used in national and international commerce. Most of the described methods come from decades of use in quality management programs. They are equally important when managing for environment, safety, security, and sustainability. They are basic.

Chapter 1 (English)
Chapter 1 (Spanish) Translation by Luis Maria Karg
Chapter 1 (Hindi) Translation by V.N. Choudhary
Chapter 1 (Portuguese) Translation by Paulo Sampaio
Chapter 1 (Arabic) Translation by Ahmed Abdulrahman A. Al Burkani


128 pages

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Supplier Management Handbook

James L. Bossert, Editor

Now in a sixth edition, the Supplier Management Handbook addresses the evolving role of the purchasing agent and discusses the future of customer-supplier relationships. Specifically, the book provides an overview of several basic supplier management issues including: specifications, record keeping, site inspection, measurement assurance, supplier rating, communications, ship-to-stock versus just-in-time, and data evaluation.

This handbook serves as a comprehensive resource for any quality professional needing to identify a step-by-step process for supplier certification, including how to do a service certification. Two certification approaches are described as well as how to conduct a supplier survey and evaluate a supplier’s product. Several chapters focus on specific supplier management applications including establishing effective quality control for the small supplier, procurement quality in the food industry, management of service suppliers, and software supplier management. Appendices include procurement quality definitions, audit guidelines, food industry associations, and federal government agencies involved with food safety.


296 pages

ASQ Item H1190

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Transformational Leadership: Creating Organizations of Meaning

Stephen Hacker and Tammy Roberts

Organizations are being called upon to evolve to "Organizations of Meaning", where purpose informs all facets of the organization, people and teams operate with a strong sense of intent and common will, and breakthrough results are achieved. Organizations of Meaning are highly talented in their ability to bring purpose to daily work. Leaders and managers grow the culture such that people are clear about their own life direction and its fit with the organization. Relationships are mature and people operate with a casual mind-set, taking responsibility and accountability for the success of the organization. Results are achieved not through manipulative or coercive management techniques but as a natural, authentic expression of the commitment, clarity and conviction of the total organization.


200 pages

ASQ Item H1196

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Supplier Certification:
A Continuous Improvement Strategy

Richard A. Maass, John O. Brown, and James L. Bossert

This guide for supplier certification is provided by using a nuts-and-bolts approach to implementing certification. The information follows Deming's model of plan, do, check, act and brings it to the supplier certification arena with precision.


Introduction to Certification
Supplier Approval, Measurement
General Certification Criteria
Bulk Process Industries
Piece Part Industries
Data Collection for Certification
System Administration
Problem Solving
Commitment and Quality Agreements
Postcertification Activities
Certification Maintenance
Decertification and Recovery
Benefits of Certification


141 pages

ASQ Item H0592

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The Customer and Supplier Innovation Team Guidebook

Patrick Norausky

This practical "how-to" book is an outgrowth of a series of lectures and workshops over the past six years by a renowned expert in the field. As a first-of-a-kind book on this topic, it emphasizes the importance of the customer-supplier innovation team as a key means to gaining a competitive advantage.

The reader is provided with a practical approach to identifying, creating and operating customer and supplier innovation teams. Chapters are arranged to enable the reader to learn the basic points and retain techniques by working through self-instructional exercises.


256 pages

ASQ Item

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The Trust Imperative: Performance Improvement Through Productive Relationships

Stephen Hacker and Marsha Willard

Today’s business environment is demanding and increasingly competitive, requiring organizations to be flexible, responsive, and continually innovative. In order for this to happen, there must be a high degree of trust throughout the organization. Leaders need to trust that their workers will carry out their directives, and employees need a high level of trust in the vision and direction that leaders create for the organization. Without this trust an organization will struggle to reach its goals. This is the focus of The Trust Imperative, how to develop trust throughout an organization, while improving performance and increasing productivity.

Many organizations have problems as they try to gain the trust of their own personnel, as well as the trust of their customers and suppliers. In many cases, an organization’s attempts to gain trust lack credibility and create more problems than they solve. The Trust Imperative helps break through these obstacles, by offering a straightforward method for assessing trust across an organization. The book offers simple conceptual models, assessments, and trust tools which will help diagnose, measure, and improve the level of trust within the organization.

168 pages

ASQ Item H1130

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