Cost of Quality

Learn the Basics

Read a short introduction to the cost of quality

Featured Resources 

Principles of Quality Costs, Fourth Edition

H1438-MUsing this book, organizations can develop and implement quality cost systems to fit their needs. This fourth edition now includes information on the quality cost systems involved with the education, service, banking, and software development industries.

ASQ TV: Cost of Quality

ASQ TV logoIn this episode, ASQ TV defines and explains cost of quality, identifies its link with pricing and shows "unquality" at its finest. Click here to learn even more about cost of quality.

Using Enterprise Quality Measurement to Drive Business Value

Enterprise Quality Report Cover

Learn about foundational practices for evaluating quality, as well as emerging practices in use at leading organizations to stay on top of quality efforts. This benchmarking report includes detailed case studies of Altera Corporation and Chemonics International.

Measuring the Cost of Quality at a Large Software Organization

SQP Cover v14 i3A case study in the June 2012 Software Quality Professional shows how Bombardier Transportation measured the cost of software quality for a project to develop the software to control a large city's subway.

Raising the Bar

QP COVER JULY 2008A.V. Feigenbaum discusses how globalization makes measuring and managing quality costs even more critical to success.


All Ears: Use Financial Terms to Get Heard

QP COVER JULY 2009When making proposals or submitting business cases to senior managers, learn to add the language of money to the language of statistics and quality metrics. A top-rated article from Quality Progress.

Using Cost of Quality to Improve Results

Failure dollars as percent of sales

This case study details how one company centered improvement efforts on cost-of-quality factors, reduced failure dollars as a percentage of sales and saved hundreds of thousands of dollars (open access, PDF, 260 KB).

The Tip of the Iceberg

QP cover-image – May 2001In an article for Quality Progress, Joseph A. DeFeo reminds readers of the often hidden costs of poor quality.



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