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2017 World Conference on Quality and Improvement

MAY 1 – 3, 2017 | CHARLOTTE, NC

Grow your influence


Get Educated …

Career Development
There are more than 100 sessions and workshops for you to choose from. Each session will present real-life applications, solutions, and results based on quality principles, while the workshops allow you to dive deeper into quality theories with hands-on learning activities. The “After 5” sessions will even demonstrate how quality can be translated into social activities.

Knowledge Transfer
As a conference attendee, you are able to purchase access to all of the session recordings, including more than 100 flash video recordings available, and each will be accompanied by a copy of the presentation, an MP3 audio file of the session, and an MP4 file to view on your smart phone or tablet. See sessions you missed, review sessions you attended, and share sessions with your colleagues once you return.

More Than Just a Conference
Training budgets are tight. But at the World Conference, opportunities to attend courses, sit in on sessions, get certified, network with leaders in quality, and learn about the newest products and services in quality from suppliers are all available for one week, in one location. Only the World Conference can provide you with this opportunity.

Join the Community
With more than 2,500 attendees from around the world, the World Conference is a premier international event. You have opportunities to share ideas with your domestic and global colleagues. Take this time to connect and make business relationships that will foster success for years to come.

Demonstrate Commitment to Quality
Your organization has experienced the positive effects of quality. Come and share your stories and experiences with others. By attending this conference, your organization will be on par with some of the leading organizations from around the world—and that will reinforce your organization’s commitment to quality in the eyes of your competitors, your colleagues, and your community.

Get Inspired …

See how other companies from all over the world have used quality tools to positively impact their bottom line in the 2017 International Team Excellence Award Process/Quality Impact Sessions. These live case studies will take you through some of the most successful quality implementations from a wide variety of industries.

Expert Advice
World Conference features world-class keynote speakers who are eager to inspire you with stories of how quality has been successful through the years, educate you on the latest in quality methodologies, and connect you with others passionate about quality.

Immediate Impact
As soon as you get back to work, you can start implementing some of the tips, tricks, and ideas you take away from the conference. You’ll hear success stories on continuous improvement initiatives, ways to decrease waste and improve productivity, and how to increase operational efficiency.


With more than 100 sessions focusing on the 2017 theme—Grow Your Influence: In the Profession, Through the Organization and Around the World—browse through the program by day, level, focus area, and session type to find exactly what you need.

Schedule By Day:

Sunday, April 30

Monday, May 1

Tuesday, May 2

Wednesday, May 3

Other ways to browse the program …


Focus Area

Session Type



Monday, May 1
8:00 a.m. ─ 9:45 a.m.

Jeremy Gutsche
Entrepreneur, CEO and Innovation Expert

Jeremy Gutsche is a New York Times bestselling author and award—winning innovation expert, one of the most requested keynote speakers on the planet, and the founder of TrendHunter.com, the world’s #1 most popular trend website, attracting over 2 BILLION views from 100,000,000 total visitors. Prior to Trend Hunter, Jeremy grew a $1 billion portfolio for a bank and today, over 300 brands, billionaires and CEOs rely on his unique expertise to FIND BETTER IDEAS FASTER.

Before his dot—com success, Jeremy studied innovation at Stanford, completed an MBA from Queen’s University, became a Chartered Financial Analyst, and graduated as a Chancellor Scholar from the University of Calgary, where he was later awarded Graduate of the Decade. He is routinely sourced by the media, from the Economist to CNN and Entertainment Tonight to The New York Times

He has been described as “a new breed of trend spotter” by the Guardian, “an eagle eye” by Global TV, an “Oracle” by the Globe and Mail, an “intellectual can of Red Bull” by Association Week and “on the forefront of cool” by MTV.

Monday, May 1
4:15 p.m. ─ 5:15 p.m.

Dr. Sebastian Wernicke 

Dr. Sebastian Wernicke serves as chief data scientist at One Logic, a data science boutique that supports organizations across industries to make sense of their vast data collections to improve operations and gain strategic advantages. Fascinated by the potential impact of enormous data sets, Wernicke originally studied bioinformatics and previously led the strategy and growth of Seven Bridges, building genetic analysis platforms. He has shared his insights in keynotes at companies like Mars, Unilever, and SAS, and is widely known for his TED Talks—some more serious than others—around data and statistics, which have been viewed over 4 million times.

Tuesday, May 2
8:00 a.m. ─ 9:00 a.m.

Geoff Colvin
Senior Editor-at-Large, Fortune Magazine; Best-Selling Author/Commentator on Business and Economic Issues

Geoff Colvin is an award-winning thinker, author, broadcaster, and speaker on the most significant trends and issues impacting business and the economy. As Fortune magazine’s senior editor-at-large, Colvin has an insider’s perspective fueled by long- standing relationships with the world’s top leaders in business and government.  He knows what they’re seeing, thinking, and planning and reveals how they’re leading, making choices, and responding to today’s challenges in ways that others can learn from.

Now in his fourth decade at Fortune, Colvin’s breadth of experience is impressive. He is one of business journalism’s sharpest and most respected commentators on leadership, management, globalization, regulation, corporate governance, competition, the economy, the information technology revolution, human performance, and related issues. His regular column and frequent cover stories in Fortune have earned him millions of loyal readers.

Colvin is also one of America's preeminent business broadcasters. He is heard every day on the CBS Radio Network, where he has made over 10,000 broadcasts and reaches 7 million listeners each week. He has appeared on “Today,” “The O’Reilly Factor,” “Good Morning America,” “Squawk Box,” “CBS This Morning,” ABC's “World News Tonight,” CNN, PBS's “Nightly Business Report,” and dozens of other programs. He served as anchor of “Wall $treet Week with Fortune”on PBS, and spoke each week to the largest audience reached by any business television program in America.

As a keynote speaker, Colvin brings clarity to the most important and complex issues impacting business and the economy. He has spoken for scores of corporate and association conferences on six continents including dozens of high-level Fortune conferences. His speeches pull together timely insights and strategies and are tailored to deliver relevant insights that help leaders understand what the future holds.

Colvin is a respected author whose groundbreaking international best-seller, Talent Is Overrated: What Really Separates World-Class Performers from Everybody Else, has been published in a dozen languages. The Upside of the Downturn: ManagementStrategies for Difficult Times was named Best Management Book of the Year by Strategy + Business magazine. His latest book is called Humansare Underrated: What High Achievers Know That Brilliant Machines Never Will. It’s based on the idea in his wildly popular article in the 2014 Fortune 500 issue, “In The Future Will There Be Any Work Left for People to Do?” It looks at the trend of technology displacing more jobs than it creates and the ways humans will create value for their organizations and their careers in the changing economy. The ideas he shares have profound implications for every business and industry.

A native of Vermillion, SD, Colvin is an honors graduate of Harvard with a degree in economics and has an MBA from New York University.

Tuesday, May 2
1:15 p.m. ─ 2:15 p.m.

Celeste Headlee
Journalist, NPR, PBS and CNN. Author, We Need To Talk - A Practical Guide to the Lost Art of Conversation

To Celeste Headlee, Journalist, NPR, PBS and CNN. Author, Heard Mentality: An A to Z Guide to Taking Your Radio Show or Podcast from Idea to Hit

Celeste Headlee is an award-winning journalist, who has appeared on NPR, PBS World, PRI, CNN, BBC and other international networks. She is also the author of Heard Mentality: An A to Z Guide to Taking Your Radio Show or Podcast from Idea to Hit. Her book on better conversations will be published by Harper Wave in Fall of 2017.

Celeste hosts a daily talk show called “On Second Thought” for Georgia Public Broadcasting in Atlanta. She was formerly a host at National Public Radio, anchoring shows including Tell Me More, Talk of the Nation, All Things Considered and Weekend Edition. Until September of 2012, Celeste was the co-host of the national morning news show, The Takeaway, from PRI and WNYC. She anchored presidential coverage in 2012 for PBS World Channel.

Celeste graduated from the Idyllwild School of Music and the Arts in 1987. She earned her Bachelor’s Degree in Vocal Performance at Northern Arizona University in Flagstaff, Arizona and her Master’s of Music in Vocal Performance from the University of Michigan in 1998.

She appears on the CD “Classically Blue” from gospel artist Lea Gilmore. She has performed at the National Gallery of Art, the Butler Center for Arkansas Studies in Little Rock, the Distinguished Artist Series at the Church of the Red Rocks, Colorado College, the Detroit Institute of Arts, Yavapai College, Wagner College and Wayne State University, among many other locations. She has also performed with the Michigan Opera Theatre, the Sedona Repertory Company, the Harlequin Players, the Sedona Arts Center, the Great Lakes Lyric Opera, and many other professional companies.

Wednesday, May 3
10:45 a.m. ─ Noon

Kelly McGonigal
Lecturer, Stanford University. Author, The Upside of Stress and The Willpower Instinct

Kelly McGonigal is a psychologist who works at the intersection of neuroscience and the latest advances in understanding the mind-body connection. Her specialty is discovering ways to apply new scientific findings to personal health and happiness.  

Kelly’s insights have already changed the lives of hundreds of students in her Stanford University course “The Science of Willpower” and with her book, The Willpower Instinct. In her book, The Upside of Stress: Why Stress Is Good for You, and How to Get Good at It, Kelly “delivers a startling message: Stress isn’t bad. She highlights new research indicating that stress can make us stronger, smarter, and happier if we learn how to embrace it.”

Kelly is Lecturer (in Management) for the Stanford Graduate School of Business and is the former Editor-in-chief of the International Journal of Yoga Therapy. Her scientific research has been published in the Journal of Personality and Social Psychology, the International Journal of Psychiatry in Medicine, and Monitor on Psychology. She’s been quoted in The New York Times, The Washington Post, The Los Angeles Times, MSNBC.com, Web MD, TIME, Fitness, Women’s Health and more. In 2010, Forbes named her one of the 20 most inspiring women to follow on Twitter.



Grow your influence

ASQ's World Conference on Quality and Improvement has a 70-year tradition of educating, engaging, connecting, and inspiring leading professionals from around the globe. Each year thousands gather to share best practices, expand their network and further develop their professional growth. The theme was chosen as a way of centering on current and future business leaders and the growth they seek to better influence the work they do, organizations they work for, and lives they lead.  The body of tools, techniques, and methods that aid in this is ever growing. The conference sessions will feature thought leaders and knowledge that best demonstrate the successes, tested solutions, and proven results these disciplines can bring. Whether it is called quality, continuous improvement, organizational excellence or the like, ASQ is looking specifically for presentations that can integrate the conference theme with one or more of the focus areas outlined below.

Focus Areas

  • Risk and Change
    • Identifying and assessing risk 
    • Managing risk; innovative approaches to mitigate risk
    • Resistance to change; approaches to shorten the change curve to move from resistance to improvement
    • Moving data to action and action to results
  • Quality Fundamentals
    • Practical application and technical implementation of quality tools, methodologies, and techniques
    • The power and impact received through the use of basic quality tools
    • New applications of basic quality tools
    • Producing results
  • Focus on the Customer
    • Voice of the customer
    • Customer experience
    • Customer satisfaction
    • Customer loyalty
  • Quality as a Competitive Advantage
    • Quality to drive profitability
    • Data-driven decision making
    • Trending and predictive analytics
    • Effective business metrics to measure quality
  • Operational Excellence
    • Innovation
    • Leadership
    • Culture of Quality
    • Employee engagement

2017 Conference


Past Conference Materials


International Team Excellence Award (ITEA)


Conference Location

Charlotte Convention Center

501 S. College St.
Charlotte, NC 28202