Tuesday, February 25

3:30 PM MST - 4:30 PM MST 

 Lisa Yerian M.D.

 Executive Vice President Chief Clinical and Operational Improvement Officer, Cleveland Clinic

 

 Improving Improvement: Do They Want To Hear It Again?

Framed by a practicing physician and aspiring Lean leader, this presentation addresses the challenges many organizations face in achieving sustained, organizational Lean transformation.  Dr. Yerian shares her own journey, challenges and reflections on her organization’s journey toward a “culture of improvement” where every caregiver is empowered to make daily improvements. She reminds and challenges healthcare leaders, Lean practitioners and the improvement community at large to rethink our approach to transformation, emphasizing the need to anchor our transformation efforts in purpose, reflect on our work with integrity, and face challenges with empathy to ensure that when people engage in improvement, they are left wanting to “hear it again.”

Lisa Yerian is Executive Vice President and Chief Clinical and Operational Improvement Officer at Cleveland Clinic. In this role, she leads more than one thousand caregivers in building an improvement culture and driving strategic improvements in safety, quality, patient experience, continuous improvement and patient access throughout Cleveland Clinic.   Previously, Dr. Yerian was Chief Improvement Officer at Cleveland Clinic before becoming the Clinic’s Interim Chief Clinical Transformation Officer in July 2023. She has also served as Director of Liver Pathology and Section Head of Surgical Pathology at Cleveland Clinic and is a former member of the Board of Governors and Vice Chair of Professional Staff Affairs.  Dr. Yerian graduated from the University of Chicago-Pritzker School of Medicine. She completed residency in anatomic pathology and fellowship in gastrointestinal and liver pathology also at the University of Chicago-Pritzker School of Medicine. Dr. Yerian also completed the Harvard Business School Program for Leadership Development. Dr. Yerian has authored over 150 manuscripts, articles, and book chapters and is the recipient of multiple awards, including the Association of American Medical Colleges Clinical Care Innovation Challenge Award. She serves on multiple nonprofit boards and speaks nationally and internationally on leadership, culture and improvement.