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2021 Lean and Six Sigma Conference

March 1 – 4, 2021  |  Virtual   



Advance Your Quality Expertise


Monday Live Schedule

Monday, MARCH 1
Looking Back, Looking Ahead: LSSC 2021

2:30 PM CST - 4:00 PM CST

Virtual Lounge Open

Connecting with your fellow ASQ LSSC attendees is important.  Take time to network through the LSSC Lounge starting 30 minutes prior to the first speaker each day and open throughout the day.  Consider it similar to an attendee café—bring your own coffee and use the virtual meeting room to connect with your fellow registrants.  At various times throughout the day, we will have on-demand speakers and special guests in the LSSC Lounge to answer your questions.  These are referenced in the event schedule and through LSSC event app notifications. Pop in at any time to get to know each other and enrich your conference participation!
3:00 PM CST - 3:10 PM CST

Conference Welcome and 20th Anniversary Retrospective

3:10 PM CST - 4:10 PM CST

Opening Keynote Speaker: The Future of Work: The 4 Shifts Your Organization Must Make…Now!

Keynote Speaker: Natalie Nixon
Description:“The best algorithms will still depend on humans asking a better question.” — Natalie Nixon
The future of work will require more than a familiarity with virtual reality, big data, artificial intelligence, and robotics.  It will require people with a heightened creative capacity.
In the 4th industrial revolution where cloud technology, automation and cryptocurrency are realities, boundaries between technology and humans have completely blurred. Now more than ever, the human quotient and the creativity are critical business assets.  In this session, Natalie Nixon offers provocative ways to embrace the future of work and outlines 4 shifts every organization must make to be nimble and adaptive.

4:30 PM CST  - 5:30 PM CST

Celebrating 20 Years: Virtual Cocktails and Entertainment with Richard Preston

Virtual Emcee: Richard Preston
Description: Richard Preston "Vintage Magician" will be your host tonight featuring magic from his legendary 1960 Emmy Award winning TV special.

Tuesday, March 2

Conference programming includes live and on-demand sessions addressing the following Focus Areas: 

Making the Most of Data Mining and Visualization

Increasing availability of data is a leading factor in the success of many organizational quality initiatives. Beyond the tools needed to collect reliable, data, there must be a reliable strategy to analyze and visually represent the data without bias that also prompts action. Sessions in this track explore how lean and Six Sigma methods can be used more extensively to gather, examine, and apply data for continuous improvement.

Lean and Six Sigma in a Continuous Improvement Culture

Culture has an enormous impact on the enterprise-wide pursuit of continual improvement. By orienting a company’s lean and Six Sigma practices toward its people and giving them the opportunity to sustain change, quality professionals can push past process-level improvement and realize a broader, organizational impact. These presentations provide insight into infusing culture with lean and Six Sigma elements for a successful continuous improvement initiative.

The On-Demand Presentations will be released on Tuesday, March 2.

The day will end with Virtual Networking and Entertainment. 
    Live Schedule

Tuesday, March 2
Data Mining and Visualization/Lean and Six Sigma Continuous Culture 

7:00 AM CST

Access open to Data Mining and Visualization/Continuous Culture On-Demand Sessions

8:30 AM CST - 4:00 PM CST

Virtual Lounge Open

Connecting with your fellow ASQ LSSC attendees is important.  Take time to network through the LSSC Lounge starting 30 minutes prior to the first speaker each day and open throughout the day.   Consider it similar to an attendee café—bring your own coffee and use the virtual meeting room to connect with your fellow registrants.  At various times throughout the day, we will have on-demand speakers and special guests in the LSSC Lounge to answer your questions.  These are referenced in the event schedule and through LSSC event app notifications. Pop in at any time to get to know each other and enrich your conference participation!

9:00 AM CST - 10:00 AM CST

Good to Go: Using Process Modeling for Rapid Innovation

Focus Area: Making the Most of Data Mining and Visualization
Lars Maaseidvaag, PhD 
Description: How do you “pivot” with confidence? Risk has skyrocketed. Time is more critical than ever. There is little or no opportunity to run multiple iterations of pilots when you need to implement a new process. Process modeling using discrete event simulation can help you move forward with confidence. The future will continue to be unclear, but modeling can prepare you for all kinds of scenarios. By building virtual prototypes, project team members can explore innovative options which can be evaluated quickly and inexpensively.  Waste, bottlenecks, and other inefficiencies can be identified in the design phase, rather than finding problems after implementation.  Process parameters can be stress-tested and fine tuned before committing further resources and before ever reaching a customer.
See how it works. Join us to learn how a leading children's hospital and a major airline used process modeling to design safe processes to meet the operational challenges of COVID-19 and beyond.

10:00 AM CST - 11:00 AM CST

I'm not Emotional...I'm a Quality Professional: Lean Emotional Intelligence for Leaders and Practitioners

Focus Area: Lean and Six Sigma in a Continuous Improvement Culture
Richard F. Uphoff 
While the Global Pandemic of 2019-2020 created unprecedented upheaval in economies, health systems, employment, workplace arrangements, technology and social relations, it reminded us that we all operate under the same human range of emotions. From fear to hope, relief to stress, joy to sadness, the opportunities for us to experience this range of emotions has merged even more as "work" and "life" have become closer than ever before. Quality professionals in general and leaders in particular must understand this shifting emotional landscape and how it can affect their teams, projects and organizations. The first step down this path of understanding is to examine one's own emotional landscape. Even though the concepts of Emotional Intelligence have been around for 25 years, the current global crisis has shed new light on the need to understand these ideas in new ways and how they impact the work of Quality in Lean organizations.
11:00 AM CST - 12:00 PM CST

Meet the Speakers in the LSSC 2021 Virtual Lounge 

Throughout the conference, we will host dedicated times to meet the On-Demand speakers in the LSSC Lounge. Come in and connect!
12:00 PM CST - 1:00 PM CST

Food for Thought: A Brown-Bag Learning Session with ASQE

Speakers: Erin Bauer and Brian Scarpace
Description: Join us now for Food for Thought: A Brown Bag Learning Session with ASQExcellence.  Bring your own lunch and learn more from Brian Scarpace and Erin Bauer--with live Q&A opportunities after the presentation.

1:00 PM CST - 2:00 PM CST

New Look, Same Data

Focus Area: Making the Most of Data Mining and Visualization
Shrey J. Tarpara and Kashni Sharma, PMP
In an era of 280-character Twitter posts from hundreds of news outlets to 15-second viral TikTok videos from celebrities, it is difficult not to drown in an information overload. It is essential to find a way to read past the initial headline and delve deeper into the data to ensure what you are reading is accurate so you can make an informed decision and opinion. Let us show you how to build upon current tools and techniques and apply innovative methods that will produce meaningful and sustainable results at any level of your organization and you, as an individual. We apply Lean Six Sigma and Agile practices to analytical methods to ensure rigorous data analysis and decision making.
2:00 PM CST - 3:00 PM CST

Lean is not Magic, or is it?

Focus Area: Lean and Six Sigma in a Continuous Improvement Culture
Wendy Gomez  and Kam Gupta
Description: This presentation seeks to approach Lean from a different perspective. While the methodologies of Lean have been around for quite sometime within the realm of manufacturing, they have also evolved into healthcare, retail, logistics and distribution, services, government, and construction. Some detractors have even said that Lean is flawed and will fall by the wayside. The current pandemic, while unique, has for some strengthened this opinion. This presentation will examine the path of Lean in parallel with the artform of performance magic. While at first thought the subjects may appear disconnected, there are striking similarities, such as continuous improvement and error reduction. There are lessons to be learned for leaders to engage and re-energize Lean practices within their organization. As well as a call to action for what shape the future of Lean should take. 

3:00 PM CST - 4:00 PM CST

Meet the Speakers in the LSSC 2021 Virtual Lounge

4:30 PM CST - 5:30 PM CST

Tuesday Night Cocktail Capers and Entertainment 

Virtual Emcee: Richard Preston
Description: Richard Preston "Vintage Magician" demonstrating his mastery of mental magic and chicanery that will leave you bedazzled.
    On-Demand Sessions

Tuesday, March 2: On-Demand Presentations

Focus Areas:

  • Making the Most of Data Mining and Visualization 
    Sponsored by ABBYY 
  • Lean and Six Sigma in a Continuous Improvement Culture
  •   Sponsored by: San Diego San Diego State University - Global Compass 

    ** These On-Demand Presentations will be released on Tuesday, March 2

    Focus Area:  Making the Most of Data Mining and Visualization

    A New Perspective on Model Visualization

    Presentation Level: Intermediate
    Cheryl Pammer, MS
    Description:  As the velocity, volume, and variety of data increase, many organizations find themselves drowning in data, yet starving for information. Six Sigma professionals have both the skills and the opportunity to bridge this information gap. As we add new analytical tools to our toolkit, we also need proven strategies to communicate results. In this session. I will use case studies based on my own experiences to demonstrate practical ways to pair advanced modeling techniques with modern visualizations so that we can communicate analytical results in more intuitive ways. Specifically, we will review how to apply machine learning techniques such as regression, logistic regression, decision trees, and clustering algorithms to mine observational process data. Then, we will use the model results to create unique visualizations that facilitate actionable insights. These visualization techniques, primarily based on model fitted values and predictions, will include binned scatterplots, parallel coordinates plots, dendrograms, bubble plots, 3D scatterplots, heat maps, and contour plots. We will discuss best practices related to visual art and design and then put these concepts into action by turning the results from statistical models into compelling visualizations that convey clear insights from the data and corresponding analytics. Finally, we will learn how to use visualizations to engage with executives, speak their language, and translate our data-driven insights into decisions and actions.
    After this session, participants will have obtained:
    • A review of machine learning techniques with specific applications of their value in mining observational process data.
    • Proven techniques for pairing advanced analytics with modern easy-to-understand visualizations.
    • Strategies for using model visualization to engage with executives and turn data-driven insights into decisions and actions.

    Data-Driven Insights with Monte Carlo Simulation

    Presentation Level: Basic
    Speaker: Charles Cox, MBA, Certified MBB 
    Description: All Lean Six Sigma practitioners are familiar with the basics of process analysis and data collection. This presentation will show you an easy way to take your analysis to the next level of sophistication and be able to provide more clarity of results under varying conditions. Without a doubt, demand for using more simulation and accessing deeper insight with data is growing, but the question remains: how easy is it to do? My goal is to show that it is quite easy to do and very realistic. What I propose is a straightforward way to identify a process and calculate the process’ overall cycle time, and further, easily:
    • Draw up the steps in the process showing their dependencies
    • Use a technique to collect data/information
    • Approximate the cycle times in each of the steps in the process
    • Create a Monte Carlo simulation and run the simulation to get the total cycle time
    • Learn to play with the variables to gain insight (“what if?”) • Use sensitivity analysis to determine where the greatest leverage is for improvement efforts.

    Keys to Success in Quickly Building a COVID Dashboard at Stamford Health

    Presentation Level: Intermediate 
    Speakers: Ritu JainChad McLaughlin and Ami Dalal, MHA
    : At the beginning of March, as the global pandemic was spreading like wildfire in one of the largest COVID hotspots in the US, it became apparent that we needed to quickly provide valuable data and insights to Stamford Health leaders and colleagues to manage and treat COVID patients. Our incredible Analytics & Innovation team worked with senior leaders, IS, and peers from across the organization to develop workflows and a comprehensive dashboard in record time. The dashboard not only included metrics about patients testing positive for COVID, but also metrics to track bed capacity, daily census, PPE, local growth rates, discharge metrics, demographic rates, oxygen usage, and employee health and screening. In addition, the dashboard included metrics for our National Guard task force that was deployed to help in the treatment and recovery of COVID patients. We were honored to receive a Military Commanders coin by the National Guard for this effort, making the dashboard award-winning (literally). Attendees will value learning from our experience as being a community hospital in the middle of a hot spot during the pandemic. Using Lean tools we were able to achieve greater speed in service to our patients/community (our customer). One of our customers were also the Joint Military Task Force as well as the State of CT Governor's Office, CT Hospital Association, and NHSN (National Healthcare Safety Network).

    Maximizing Insight from Data Mining and Analysis through Traceability

    Presentation Level: Intermediate 
    Speaker: Nathan R. Soderborg, PhD, CRE, CSSBB
    :  Most organizations today strive to run their operations on data-based decisions. As trends in data growth continue and publicity regarding “big data” expands, software tools for data mining and AI get a lot of attention. However, these tools are only useful if data contain the characteristic, location, and timing information needed to effectively solve an organization’s most pressing problems. This kind of traceability is an essential ingredient of data quality. By proactively working to improve traceability in their organization’s data systems and experimental plans, Lean and Six Sigma professionals can greatly increase their ability to efficiently identify and solve quality problems. This presentation explains the importance of traceability in the age of big data and covers practical approaches to improving traceability in manufacturing and transactional organizations. Examples across multiple industries illustrate how better traceability leads to more meaningful insights over a range of applications, e.g., manufacturing process control, sampling and test plans, reliability and warranty analysis, and machine learning cases for root cause analysis.

    Implementing Changes that Stick – Sustain the Gain AND Continually Improve

    Presentation Level: Intermediate 
    Speakers: Pam Vecellio and Chris Bujak
    :  Not enough continuous quality improvement efforts achieve targeted goals; even fewer continually exceed goals year after year. In this session participates will understand why some improvements do not stick long, what they can adopt to improve their skills, and practice some of the critical steps needed for effective, long-term, and sticky implementation of improvements. The 5-steps go beyond sustaining gains and into effective implementation and on-going team engagement, process ownership, measurement, and coaching. The 5 steps:
    1. Create a reliable and standardized process.
    2. Effectively teach the new process.
    3. Define and operationalize measures and targets to track performance.
    4. Create a feedback process to continually resolve problems and incrementally improve.
    5. Coach performance. 

    Pairing Visualization Strategy and Australian Wine

    Presentation Level: Basic
    Speaker: Lisa Custer
    Description: Big Data is everywhere. In an IBM study , 74% of respondents acknowledged their executives were developing an increasing appetite for data-driven insights. As quality practitioners, we’re naturally drawn to the analytical tools used to dig into Big Data sets. But what about the other side - what insights can be captured using visualization?
    Visualization has the power to take vast quantities of information and communicate them as timely insights. It can help us both ask and answer better questions. While most of us are familiar with the very basics of rendering data visually, they are often not applied well. Frequently, when relying on built-in templates for convenience, we miss opportunities to discover and illustrate surprising results. With a greater command of the interplay between those elements, and of their effects on human perception, users can become much more persuasive in presenting their ideas.
    Armed with a data set of reviews of Australian wines, attendees will be introduced to the fundamentals of visualization and learn how to structure insightful, communicative representations that drive relevant conversations. We will cover six of Jacques Bertin’s visual variables and touch on the principles of Gestalt while seeing them applied to real information. The session will explore the core areas of designing and telling efficient, factual stories while mentally roaming the Australian countryside.

    Problem Solving - Integrating Directed Acyclic Graphs (DAGs) with Systems Theoretic Process Analysis (STPA)

    Presentation Level: Advanced
    Speaker: David Auda, ASQ CRE, CMQ/OE
    Description: This presentation will introduce the concepts of Systems Theoretic Process Analysis (STPA) and Directed Acyclic Graphs (DAGs) and show by demonstration the robustness and comprehensiveness of the integration of these approaches. Examples of the application to complex systems will be reviewed to allow the attendee to apply the methodology within their particular domain.

    Root Cause Analysis in a Data Desert

    Presentation Level: Intermediate
    Speaker: Jennifer Munson
    :  Often we are challenged with Kaizens that have little to no quantifiable data. So what do we do? We don't throw in the towel, we figure out how to "capture" the best information we can in which to make the best decisions we can. Bigger challenge is figuring out how to capture the data and then knowing what to do with the data. Depending on what type of data you are looking for will determine the "Macgyvering" you will have to do to get your data, but the path you take next is pretty straightforward. Understanding a few basic steps on how to use the "non-quantifiable" data will save you some headaches and sleepless nights. Determining the improvements is also pretty important to Kaizen success, but most importantly how you sell the analysis, results and controls to your stakeholder will be what makes or breaks your Kaizen.

    Supplier's Quality Management 4.0 - An Aerospace Industry Case

    Presentation Level: Intermediate
    Speakers: Valerio L Araujo, Enner S. Duarte, Daniela Junqueira Benedini and Breno de Almeida Sa
    :  The analytical part of Data Science (Operations Research / Management Science) has been around since WWII. These techniques were used for specialized problems, often needing specialized software tools, and were prohibitively expensive. Today, the computing power available to a quality professional makes these analytical tools more widely available. An example of this is Minitab incorporating neural networks and machine learning into their product. To the average Black Belt these analytical tools are unknown but can provide some valuable assistance as they interact with SME's, process workers, and performance improvement team members. This presentation will give a brief history of some of the Operations Research / Management Science techniques available. Secondly, the presentation will match these different tools to the various phases of DMAIC and provide some potential examples of their application. Finally, some of these techniques will be displayed as examples in MS Excel. In addition to the presentation slides, there will be a spreadsheet with some of these examples available to the attendees. A portion of this presentation was recently given as a webinar to a local ASQ section.

    Taking Decision Trees to the Next Level: Adding Uncertainty

    Presentation Level: Advanced 
    Speaker: Steve Kramer, Ph.D., MBB 
    : We start with a brief review of decision trees: the formulation of the logic tree based on the problem. We then explain (review) the L to R analysis in computing EMV. We then show through an example how this approach is applied: the case study is based on a paper the author published previously on decision-making under conditions of complex demand and market risks in the context of a healthcare resource capacity decision for a large urban hospital. The case considered is time-sensitive in that a cardiac unit was considering expansion based on expected demand if deregulation occurred in cardiac services within that state. Decisions had to be made in the near term for capacity to be in place if deregulation happened at an unknown point in time. There are many factors at stake: demand for open-heart surgery, hospital market share, etc. Investing too soon will result in over-capacity, while delaying too long could mean that the hospital could not meet market demand. We show the model with and without the Monte Carlo-applied distributions to convey the difference in insights from the approaches.

    Voice of the Customer: Replacing the Weakest Link in LSS with your Pride and Joy

    Presentation Level: Intermediate
    Speaker: Tony Belilovskiy
    : Leaders want to design, deliver and measure excellent customer experience, products and service.  But ask any ten employees (a) what “service” means, (b) who “the customer” is, (c) what their top priorities are and (d) what repeatable method is used to get those answers.  When consensus is illusive, so is success. Guidelines on how to get that Voice of the Customer (VOC) data and use it to improve and augment LSS change initiatives are elusive. Surveys, quality function deployment (QFD), the Kano model, ISO 9000, Six Sigma and others have been increasingly relied upon to capture the voice of the customer (VOC). NONE answer key questions with the simplicity every practitioner needs. The firm well-versed in both ISO and LSS that lost a $400 billion contract, referenced in this presentation, is what can go wrong.  We contrast that with examples of how to do it right. This interactive session provides the method with humor and simplicity. It goes beyond hearing the “voice of the customer” to reading their minds, touching their hearts and implementing change in your continuous improvement efforts. Results illustrate best-in-class performance and satisfaction you can achieve, too.

    Voice of the Customer and Lean Six Sigma Powerhouse

    Presentation Level: Intermediate
    Speakers: Tony BelilovskiyBrad Hollingsworth and Rob Lawton
    : Combining Voice of the Customer and Lean Six Sigma into one webinar is the most powerful accelerator for enhancing your organization forward, clearly defining and integrating VOC, Lean, DMAIC and Design for Six Sigma, and achieving a high-performance culture.  Most executives and change leaders emphasize that customer experience and excellent service are top priorities and keys to success. This session is all about how to achieve those goals with speed and simplicity. The answers combine unconventional thinking with Lean Six Sigma to achieve outstanding results well beyond the norm.  The magnitude of the challenge becomes clear when you ask any ten employees (a) what “service” means, (b) who “the customer” is, or (c) what customers’ top priorities are.  How can we have evidence-based enterprise direction when we aren’t clear who to get the evidence from, what to ask, and what to do with what they tell us?  We can fix this by using a new paradigm and pragmatic method for achieving unambiguous agreement on the answers to these essential questions. Your goals for understanding, measuring, and satisfying customers are suddenly simplified and magic happens. If you are impatient for transformative results and are an executive, change agent, product development manager, project leader, innovation leader, process improvement leader, or aspiring Lean Six Sigma practitioner, this jargon-free session is for you.  

    Focus Area:  Lean and Six Sigma in a Continuous Improvement Culture

    Can't We All Just Get Along Here? - Team Dynamics

    Presentation Level: Basic 
    Speaker: Dave Harry, MSc, PMP®, CSSBB, LBC, CSM® – Black Belt Trainer
    Description: Have you ever found yourself as a leader asking "Can’t We All Just Get Along Here?" Why do so many Lean and Six Sigma projects eventually stall or fail all together? Is it the tools or the soft skills"? It is because of the Team Dynamics. Lean is a known “Team Sport” and all team members need to get along. But what if your teams just don’t get along? What is the secret that team leaders and team members can use to recognize a dysfunctional team? If they recognize the team is dysfunctional, what can they do about it? Yelling “Can’t we all just get along here” is not enough. Recognizing dysfunctional is the first step. What is Tuckman’s model for group performance? The speaker will share how to recognize when groups or teams are not performing and share a case study with the participants and ask what they would do. What happens in the "Forming" Stage? What happens in the "Storming" Stage? What happens in the "Norming" Stage? What happens in the "Performing" Stage? Lastly, why is it so important to have an "Adjourning" Stage? Leaders need to recognize the natural stages of team development and when the team is not progressing rapidly to a high performing team, what actions can the leader take to prevent team failure and chaos. It is so very important to grasp the underlying causes of team non-performance and apply the correct countermeasures to achieve team performance. 

    Changing the Blame Game: Getting to the Root of Human Error

    Presentation Level: Intermediate 
    Speaker: Peg Pennington 
    : Is Continuous Improvement a production system or management system in your organization? Many organizations offer training to define the vision for a Continuous Improvement culture, but don’t build the necessary infrastructure to feed and grow that vision. PMOs and Operational Excellence teams are not sufficient. Leaders have to create the expectation that each employee is responsible for uncovering problems and contributing to solving them. It has to be “safe” to look for operational vulnerabilities and talk about problems. Join this session for a discussion about how to analyze and categorize the types of human error in order to identify the deeper root causes.  Attendees will leave with a call to action to elevate Root Cause Analysis from a tool to a management system that nurtures a Lean culture of problem solving.

    Continuous Improvement Culture the Arizona Way through the Arizona Management System

    Presentation Level: Basic 
    Speakers: Travis Done and Sarah Pirzada
    Description: We’ve all heard it before: Government should run like a business. We’ve all read the books and heard the lectures, but the question remains: how do you actually implement a business enterprise strategy in government? Answer: The Arizona Way. The Arizona Management System is a proven method of taking strategy and turning it into results. Through the consistent deployment of Lean management principles, practices, and cultural artifacts, AMS ensures that the important work Arizona citizens and customers depend on is carried out at the speed of business. This session will report out on the history of AMS, how it evolved into an enterprise system, and how it is used today. Attendants will understand the system from end-to-end: beginning with annual strategic planning, continuing into operational execution, and coming back to performance tracking that ensures critical targets are met. Most importantly, you will understand how to take all of these elements and turn them into an enterprise culture. If you have wondered how to build a culture of excellence, this session is for you. 

    Continuous Improvement: Change in Complex Healthcare Systems

    Presentation Level: Basic 
    Speaker: James Doyle
    Description: How can organizations bring the Process-work (Six Sigma) and People-work (Psychology of Change) together? Structured Dialog is a way to integrate multiple perspectives found in complex systems. The end result of this organizational wide dialog relates to alignment; getting everyone on the same page creates the framework for continuous strategic improvement. The basic design of strategic structured dialog begins with a common lexicon around change methodologies. Next, structure the dialog around the change methodologies related to Process-Work and People-Work. Then, simply ask questions, listen to the answers from different perspectives, and search for alignment. This session presentation brings together Six Sigma and Psychology of Change theories into a real world example of dramatic change in an organization’s culture.

    Continuous Lean: A 360 Degree Approach to Integrate Design, Manufacturing and Supply Chain

    Presentation Level: Basic 
    Speaker: Russ Snyder, PE and Krista Duke 
    Continuous Lean is a concept that brings together Product Development teams with the High Volume Manufacturing and Supply Chain teams under Lean Principles. Systematically set up a team to evaluate each new thing coming to specifically look for optimizations that could be learned from messiness of previous generations. Continuous Lean deploys our knowledge to seek opportunities outside the traditional "factory box", and looks upstream at product concept and design as well as downstream to supply chain and customer. Applying Continuous Lean forces a look at the overall system and invites product design changes, supply chain changes and packaging changes for the benefit of the whole.

    Developing Continuous Improvement Culture in a Federal Government Environment

    Presentation Level: Intermediate 
    Speaker: Marti Roper and Torsten Timm, MBA, CSSBB, CGFM, PMP, CMC  
    : This presentation will feature a unique, federal-government-specific examination of keys to developing enduring continuous improvement (CI) culture. Specifically, we will share some recent projects that implemented Lean principles within federal Veterans' organizations.. Opportunities to improve in the federal space are plentiful as CI culture is often not heavily prioritized, and it is up to talented leaders with the right vision to take advantage of CI opportunities and drive change. We will explore some of the Continuous Improvement-related challenges that occur frequently in federal organizations, including: lack of data and metrics, and measurable goals, a reactionary approach to management, CI getting overwhelmed by "just keeping our heads above water", an inflexible workforce, and lack of capability-building/training. This presentation will also communicate lessons learned and best practices that have made the biggest differences in overcoming these obstacles and achieving lasting impact..maceutical GMP Professional.

    Digital Disruption! an Enabler for Virtual Gemba Walk of a Microbiology Laboratory

    Presentation Level: Basic 
    Speaker: Katja Lehmann, PhD, SSBB, LMBB
    : In the clinical laboratory, consolidation, shrinking budgets, a dwindling workforce and increased workload threaten long-term stability and ability to provide high quality, accessible services. Healthcare consulting can help achieve laboratories goals by reviewing current processes and recommending Lean workflow solutions to meet the individual laboratories unique needs and challenges. Due to the COVID-19 pandemics travel and access restriction, new and innovative technologies were explored to collect laboratory insights, standardized data analysis and interaction with customers. A 3D camera was used to generate a virtual Gemba walk, supporting data and workflow videos were collected. A virtual workflow analysis was performed, a discrete simulation software used to simulate the laboratory’s workflow and the statistical analysis of the data. The results of the data analysis resides in a data lake, enabling the team to segment and benchmark customers KPI performances against each other. The virtual Gemba leads to a stronger collaboration with the customer fostering team work to uncover wastes, brainstorm root cause and countermeasures and develop improvement recommendations.

    Digital Transformation for Lean Six Sigma Training

    Presentation Level: Intermediate 
    Speakers: Maria Barbosa and Marcelo Fernandes
    : The focus of this presentation is to share a road map for a "Digital Transformation for Lean Six Sigma Training". A clear sequence of steps to help organizations to break the paradigm that a Lean Six Sigma training must be an in-person experience. Any digital model has advantages like scalability and reduced cost, but the main reason to consider going digital on Lean Six Sigma is the quality of the learning experience itself. Belts can have a significantly better internalization process in a digital environment, specially if this experience contains elements of Problem Based Learning (PBL), Gamification and Blended Learning. This real case study presents a true digital transformation on a Lean Six Sigma Program that happened from Mar/20 to Jun/20, with initial resistance from stakeholders but now with full enthusiastic support from leadership and satisfaction rate above 9.5 (1 to 10 scale).

    Go to the Virtual Gemba!  Leading and Facilitating Process Improvement Events in a Virtual World

    Presentation Level: Basic 
    Speakers: Travis Lozier, MBA, MBB, PMP, CSM, CBPP and Jan Johnson
    Description: In 2020 COVID-19 disrupted everything. This disruption caused organizations and professionals to learn new skills as we quickly worked to adapt and adopt to working in a virtual world. Learning new ways to facilitate and lead process improvement teams in a virtual world was initially a challenge but we have learned some best practices for how to effectively and in some ways more efficiently help teams drive process improvements in a virtual world. This session will focus on learning more about these best practices and will better equip the audience for leading virtual process improvement projects.

    Improvement KATA in Software Development

    Presentation Level: Intermediate 
    Speakers: Michael A. Crossen, CQE, CQA, CMQ/OE and Ravindra Mahangare
    : Improvement KATA in Software Development People who work in engineering and technical disciplines tend to be problem solvers. However, without a proper discipline around solving problems we will get stuck in a never-ending loop of trial and error with little progress and little learning. At Rockwell Automation we have found that the Plan-Do-Check-Act approach makes available such a discipline and using the Toyota Kata method for improvement and coaching provides the right framework, structure and environment for developing these skills. This session will provide attendees an example of Software Development program using KATA approach on a daily basis to achieve results for the customers. It started with a book discussion on KATA approach for Agile Product Development and how the team initiated KATA boards, scheduled daily meetings for improvement, weekly coaching and established regular cadence for target conditions and challenges that fit the Lean-Agile environment. This session will be targeted for those working in product development who are considering alternate methods for improvement, but also anyone else interested in alternate applications of KATA approach.

    Improving Patient Flow in Acute Care Hospitals

    Presentation Level: Advanced 
    Speaker: Anurag Pandey
    : One of the major criticisms of Lean Six Sigma efforts is that despite localized improvement "projects" in healthcare settings, the system metrics don't really move. This presentation will provide a practical way to connect Lean Six Sigma efforts to system transformation. The presentation will outline learning from past failures that led to the approach outlined in the presentation which finally led to success. The audience might be interested in this approach especially in the days of COVID-19, with increased focus on capacity in healthcare systems.

    Kaizen Success and Cultural Change 

    Presentation Level: Advanced 
    Speaker: Paola Torres, MPA 
    : Visual controls are required for the effective management and distribution of work. Transactional processes that are automated and lack effective visual controls, create operational inefficiencies and backlogs that are often not visible to management. This presentation provides an overview of the application of key Six Sigma and Lean concepts to the optimization of digital or automated processes. Strategies to reengineer workflows using existing technology will be outlined.

    Lean Tools Equip Operations Leaders for Crisis Management

    Presentation Level: Basic 
    Speaker: Brooke Holmes, MBA
    : Simple lean tools can make the difference between a business area successfully weathering a crisis or drowning in unexpected work volumes and risk. This presentation discusses how to use lean tools to effectively prepare for a crisis and to enable data driven decision making while in the middle of a crisis. See how this works in practice through a case study from a financial services firm as it navigated record work volumes triggered by stock market volatility amidst the global pandemic.

    Learning to See the Hidden Problems in your Gemba

    Presentation Level: Intermediate
    Speaker: Sam Yankelevitch 
    : Although many practitioners continue to refer to the gemba as the shop floor, today's gemba has outgrown the four walls and is much bigger often extending into supply chains. In today's gemba, communication, culture and distance can become contributing factors that directly impact our processes. This presentation will highlight how to "see" these hidden sources of waste, how to include them in your continuous improvement strategy and how to adapt countermeasures that can help prevent these "invisible" sources from impacting your results. Case studies will help illustrate the application in both local and global situations.

    Process Improvement in a Hospital Setting Utilizing Lean and Six Sigma within a DMAIC Format

    Presentation Level: Basic 
    Speaker: Sharon Croteau, LSSMBB-c
    : Follow the journey of one hospital as it rejuvenates and sustains its System Redesign Program. From failing performance measures and a low Return on Investment to excelling in performance and improving the financial bottom line. The Lean and Six Sigma curricula are not sought after by many staff and have become a performance requirement for Department chairs at the facility. From Leadership's role to learning the voice of the customer, this healthcare facility has grown through all the challenges thrown at it for the past year, including the Corona Virus.


    Wednesday, March 3

    The schedule will consist of both Live Streaming and On-Demand Sessions focusing on the following Focus Areas:

    Using Lean and Six Sigma to Manage Quality as a Project

    Combining the techniques of project management with data and analysis benefits of lean and Six Sigma results in optimized performance, customer satisfaction and decision-making capabilities. Sessions in this area highlight how quality organizations can benefit from applying lean and Six Sigma methodologies to ensure greater reliability via an evidence-based approach in a variety of project management scenarios. 

    The Quality Trinity: Lean, Six Sigma, and Quality 4.0

    Organizations are seeing rapid gains in access to data, computing power, and connectivity, and aligning the disruptive technologies of Quality 4.0 with problem-solving methodologies of lean and Six Sigma can further drive improvements in business intelligence, strategic initiatives, and product and service offerings. This area of focus gives insight into building an effective lean and Six Sigma framework to accommodate Quality 4.0 and allow for an enterprise’s data-driven transformation.

    The On-Demand Presentations will be released on Wednesday, March 3.

    The day will conclude with a Keynote Speaker followed by Virtual Networking and Entertainment. 
        Live Schedule

    wednesday, MARCH 3
    Lean and six sigma in project management / The Quality Trinity

    7:00 AM CST

    Access open to Lean and Six Sigma in Project Management/The Quality Trinity On-Demand Sessions

    8:30 AM CST - 4:00 PM CST 

    Virtual Lounge Open

    Connecting with your fellow ASQ LSSC attendees is important.  Take time to network through the LSSC Lounge starting 30 minutes prior to the first speaker each day and open throughout the day.   Consider it similar to an attendee café—bring your own coffee and use the virtual meeting room to connect with your fellow registrants.  At various times throughout the day, we will have on-demand speakers and special guests in the LSSC Lounge to answer your questions.  These are referenced in the event schedule and through LSSC event app notifications. Pop in at any time to get to know each other and enrich your conference participation!

    9:00 AM CST - 10:00 AM CST 

    Optimizing Overall Equipment Effectiveness of Capital Medical Assets

    Focus Area:  Lean and Six Sigma in a Continuous Improvement Culture 
    Speaker: Javed Cheema, Fellow ASQ, CMQ/OE, CQE, CSSBB, CQA 
    Description: This presentation will feature a unique, federal-government-specific examination of keys to developing enduring continuous improvement culture. Specifically, we will share some recent projects that implemented Lean principles within federal Veterans' organizations. These organizations are composed of a highly mission-oriented workforce with a clear desire to deliver the best in health care and benefits to the Veteran population, and are subject to federal government-wide policies which tend to drive similar, and in many ways, suboptimal processes and practices. Opportunities to improve are plentiful as CI culture is not often prioritized, and it is up to talented leaders with the right vision to take advantage of CI opportunities and drive change.
    10:00 AM CST - 11:00 AM CST 

    Successfully Navigate the Winding Road of Weibull Analysis

    Focus Area:  Using Lean and Six Sigma to Manage Quality as a Project
    Speaker: Scott C. Sterbenz
    Description:  The Weibull distribution has many applications in problem solving, especially when the practitioner wishes to examine life data or reliability. Performing the analysis correctly and comprehensively is paramount to properly assess failure mode characteristics, evaluate design or process improvements, and develop efficient test plans. This presentation covers life data analysis from start to finish—including how to make sure the Weibull distribution is proper for the analysis, how to determine what type of failure mode is present, how to evaluate potential design or process improvements, and how to develop an efficient evaluation plan for new designs and processes. No longer will the winding road of Weibull analysis be difficult to navigate.
    11:00 AM CST - 12:00 PM CST 

    Meet the Sponsors in the LSSC 2021 Virtual Lounge

    12:00 PM CST - 1:00 PM CST

    Meet the Speakers in the LSSC 2021 Virtual Lounge

    Throughout the conference, we will host dedicated times to meet the speakers in the LSSC Lounge. Come in and connect!
    1:00 PM CST - 2:00 PM CST 

    Infusing Data Science into DMAIC

    Focus Area:  The Quality Trinity: Lean, Six Sigma, and Quality 4.0
    Speaker: Scott Rutherford
    Description:  Operations Research / Management Science techniques, now included as part of the Data Science field, has been a field of study since WWII. Some AI techniques, neural networks, expert systems (heuristic programming) began life here. When first introduced as tools, they required a lot of time, computing power, and digging into data that even 30 years ago it was not practical to use these techniques widely. Given that 1980's computing power has been eclipsed by current hardware platforms, these techniques are now more available and are applicable with the tougher problems that we face currently. This presentation will give a brief history of some of the Operations Research / Management Science techniques available. Secondly, the presentation will match these different tools to the various phases of DMAIC and provide some potential examples of their application. Finally, some of these techniques will be displayed as examples in MS Excel. In addition to the presentation slides, there will be a spreadsheet with some of these examples available to the attendees.
    2:00 PM CST - 3:00 PM CST 

    Driving Quality Culture Change with DMAIC - Defect isn't a Dirty Word

    Focus Area:  Using Lean and Six Sigma to Manage Quality as a Project
    Speaker: Paula Evans
    Description:  In this presentation we’ll discuss how my organization used a DMAIC project to drive a culture of quality and an openness to acknowledge and collect data around defects so that the organization can easily identify where opportunities for improvement exist. The presentation will go over how the project was made possible by creating a sophisticated data-collection tool. It will cover key steps to gain buy-in, discuss how powerful Voice Of the Customer sessions can be, and will present project results. We will explore how we automated data analysis for management and common pitfalls that can be made when trying to use lean six sigma to make significant culture change and how we avoided them to get real buy-in from staff.
    Learning Objectives:
  • How to prepare for a Lean Six Sigma project focused on a quality process
  • How to address culture change when it's tied to project success
  • How to navigate a project through immense change

  • 3:00 PM CST - 4:00 PM CST

    Closing Keynote: The Algorithmic Leader  

    Speaker: Mike Walsh
    Description: We live in an age of wonder – cars that drive themselves, platforms that anticipate our needs, and robots capable of everything from advanced manufacturing to complex surgery. Automation, algorithms and AI are transforming not only business, but every facet of daily life. While many fear that robots will take their jobs, the rise of machine intelligence begs a more important question: what is the true potential of human intelligence in the 21st century? 
    In this inspiring keynote, Mike Walsh, futurist and author of ‘The Dictionary Of Dangerous Ideas’ will present a vivid portrait of a brave new world orchestrated by machines that think, and how tomorrow’s leaders can upgrade their capabilities to survive and thrive in an age of accelerating technology. 
    Audiences will walk away with an insight into the companies, technologies and global forces shaping the age of machine intelligence, as well as a set of tailored next actions on how to redesign their organizations, reimagine their roles and reinvent the way they make decisions. 

    4:30 PM CST - 5:30 PM CST 

    Closing Night Cocktail Capers and Entertainment

    Virtual Emcee: Richard Preston
    Description: Richard Preston "Vintage Magician" will close out the convention with his greatest illusions including the Death Saw of Doom. This illusion was originally in "Ocean's 11" but had to be cut. However Richard was nominated for an Oscar for the best performance "cut from a movie" with this illusion. A MUST SEE.
        On-Demand Sessions

    wednesday, March 3: On-Demand Presentations

    Focus Areas:

  • The Quality Trinity: Lean, Six Sigma, and Quality 4.0
  • Using Lean and Six Sigma to Manage Quality as a Project
  • ** These On-Demand Presentations will be released on Wednesday, March 3.

    Focus Area:  The Quality Trinity: Lean, Six Sigma, and Quality 4.0

    A New Problem Solving Strategy for Quality 4.0

    Presentation Level: Intermediate
    Carlos Escobar, PhD and Daniela Macias, MSc
    : Manufacturing companies can competitively position themselves amongst the most advanced and influential companies by successfully implementing Quality 4.0 practices. The hype surrounding big data and artificial intelligence have influenced many quality leaders to act on implementing a Quality 4.0 initiative. However, according to recent surveys, most of them do not have a clear vision about how to create value out of these disruptive technologies. This situation is reflected on the success rate, since 80-87% of the data science projects never develop a sustainable solution. In this presentation, Process Monitoring for Quality–a Quality 4.0 initiative–is reviewed. To cope with its implementation challenges, a novel 7-step problem solving strategy that evolved from six sigma DMAIC is introduced. The proposed problem-solving strategy increases the likelihood of success of the Quality 4.0 initiative.

    Customer Experience, Data & Digital Transformation

    Presentation Level: Intermediate 
    Speaker: Sheila Shaffie
    Description: TAI, Machine Learning, Data analytics has gained full momentum and technology is changing faster than ever. It is not always clear to organizations how to leverage their Lean Six Sigma or even Agile teams to initiate and support these large scale transformation initiatives. The objectives of this presentation are two fold: discuss some key industry trends as it relates to AI/Machine Learning/Data Analytics and take attendees through a company's journey as they embraced these emerging technologies to improve Client Experience. The objective of this presentation is to outline the critical interdependency of a Digital Transformation strategy and the Customer Experience (CX). CX is a key differentiator for most brands. And with shifting customer expectations, Digital Transformation and its enablers like Robotic Process Automation, AI, and Workflow allow for the re-imagination of a new experience. To develop a transformation strategy without the lens of CX will prove to be a costly and suboptimal endeavor. 

    How to Compete with Low Quality and Counterfeit Products in the Post Pandemic Online Shopping Era

    Presentation Level: Intermediate 
    Speaker: Russ Snyder, Mike Knapp and Hemal Shah
    : The timeliness of a Mega-trend shift to on-line shopping, forces us to address the substandard Quality segment that hasn't been managed by on-line retailers and threatens to tarnish Brand Names and financially damage US corporations. In this presentation Russ Snyder will focus on Lean and Quality strategies to stay cost effective to compete with the substandard Quality segment in Low Cost Geo markets and manufacturers who provide those products. 

    Lean and Six Sigma in New Business Models

    Presentation Level: Intermediate
    Speaker: Willy W. Vandenbrande, MEng, CSSBB
    :  There is an important focus on incorporating new digital methods into problem solving approaches. In the case of Six Sigma, a methodology that is by definition heavily data driven, there is a huge interest in the new possibilities of data analysis that become available. This is valuable work but we should never forget that quality tools are means to an end. That end is to create a sustainable business by having customers engage with you on the basis of a mutually beneficial value proposition. We see, apart from technological developments, also fundamental shifts in what customers find valuable and in the business models through which this value is offered to them. In this presentation we focus on these changes in the outside environment and their influence on quality and quality tools, specifically on Lean and Six Sigma. We will show how important this is to quality and to the quality professional. The way we respond to these changes goes beyond technology and will, to a large extend, determine how relevant our contribution will be to the success of our organizations.

    Managing the  Cost of Quality for Quality 4.0 Using Software, Systems, and Data Quality Models

    Presentation Level: Intermediate
    Speaker: Daniel J. Zrymiak, ASQ Fellow, CSSBB, PMP
    : A Cost of Quality (CoQ) approach, already customized for software and information technology, can be applied toward the deployment and implementation of Quality 4.0 in an organization. Existing models and quality characteristics used for software, systems, and data quality can be leveraged to identify cost categories and support the creation of a Cost of Quality System for Quality 4.0. The CoQ approach has already been applied and proven for software: the presentation will impart examples for external failure, internal failure, appraisal, and preventive costs pertinent to automated services, software, and information technology. Quality 4.0 incorporates innovations including additive manufacturing, mobile computing, digital manufacturing, cloud computing, and blockchain. Deploying Quality 4.0 follows methodologies for CoQ tracking through the phases of analysis, qualification, development, deployment, and maintenance. Quality characteristics were used to estimate potential costs and associated safeguards and countermeasures. By tracking and mitigating failures associated with software and data quality models, returns were optimized.
    Practical Takeaways:
  • Attendees will have actual examples of cost-tracking mechanisms used in successful Quality 4.0 deployments for digitizing quality processes and methods.
  • Attendees will understand the basis for optimizing Quality Costs in both Predictive and Agile projects by integrating Preventive and Appraisal activities throughout all stages of project planning and delivery.
  • Attendees will become familiar with the specific quality characteristics pertinent to software, systems, and data QA as outlined in ISO 25010 (Systems and Software QA) and ISO 25012 (Data Quality).
  • Attendees will be refreshed on the application of core Cost of Quality methods and practices, applied to software and technology solutions to track external and internal failure costs; along with applicable Preventive and Appraisal costs.

  • Planning the Abandonment of Six Sigma - Shifting the Legacy

    Presentation Level: Advanced
    Speaker: Gregory H. Watson, PhD EUR Ing
    Description: The findings of the three-year study by the IAQ Continual Improvement Think Tank has not been publicly reported and the Quality 4.0 movement has been accelerating since the study was completed in 2017. Exposing the Lean and Six Sigma community to this study is an essential step forward in the dissemination of these research findings and the proposed rejuvenation of the concept of Continual Improvement based on the study of weaknesses and vulnerabilities contained in the historical approach to Lean and Six Sigma that was based on an "analog mindset" which is no longer valid. This presentation will challenge the thinking of the community as an out-of-the-box innovation has resulted in a total reconstruction of the Continual Improvement Process so it can be adapted to the digital world and facilitated by expert technical facilitators. This study represents a major advancement in the development of an integrated infrastructure for improvement thinking and acting. Our community needs to be aware of the weaknesses in its tradition as well as the opportunities to transition to an improved future state.

    Preparing for AI with Lessons from Your Gage R&R Past

    Presentation Level: Intermediate
    Speaker: Christopher Colaw
    :  AI maturity depends on detection and classification capabilities, as well as an adequate source of training data, in addition to minimized hardware variation (visual cameras and lighting hardware). This presentation will begin by defining the AI for Inspection approach, introduction to key topics in the data science engineering body of knowledge, and a focus on variation reduction techniques for both the AI algorithm and the hardware systems that will be used to deploy them.

    Focus Area: 

    Using Lean and Six Sigma to Manage Quality as a Project

    Achieving a Successful Six Sigma Implementation in Higher Education

    Presentation Level: Intermediate
    Speaker: Martha Ramírez-Valdivia, PhD
    : The growing demand for accountability and continuous improvement in Higher Education has lead to the implementation of Six Sigma. Traditional focus on accreditation and quality assurance is being enhanced with the DMAIC approach to address continuous improvement projects. While it might appear simple to implement, the difficult part is how to make it a key component of a skeptical-by-nature culture, constituted mainly by faculty and students rooted to long-standing established quality practices. In this presentation, we will outline the stages followed to achieve an effective cultural change, including guidance, communication approaches, training, obstacles overcome, assessment, and problem-solving skills used to assist the implementation effort. After attending this session, you should be able to understand the steps of the DMAIC methodology, identify the major hurdles during implementation, and describe the main benefits of applying Six Sigma to Higher Education. 

    AI: Vendor Contract Matrices Enabling Global Procurement

    Presentation Level: Intermediate 
    Speakers: Daniel J. Zrymiak, ASQ Fellow, CSSBB, PMP
    Description: This presentation offers a good example of a Six Sigma project that applies multiple principles of Lean, in conjunction with artificial intelligence, to address how procurement transactions can be enhanced with contract details in order to achieve cost savings, predictability, and improved quality. This is an additional demonstration of the effective Six Sigma framework for problem diagnosis, identification, improvement, and resolution. The application of artificial intelligence is pertinent for the Quality 4.0 content, and offers relevant content that will interest attendees. It represents a progression from "analog" solutions, as it incorporates current applications and technical capabilities.

    Combining Lean and Six Sigma with Project Management in the Healthcare Laboratory

    Presentation Level: Basic 
    Speakers:  Katie L. Castree, MHA, ASQ CSSBB
    Description: As stated in one of the conference focus areas, supplementing Lean and Six Sigma with best practices in Project Management can multiply the benefits and results achieved by these principles and tools alone. In addition to utilizing good Project Management skills within an individual initiative, Project Management methodologies can also be applied to structure the overall continuous improvement efforts of an organization or department. Project Management concepts should be a key component of planning and conducting an assessment of opportunities, prioritizing initiatives, implementing changes, and monitoring sustainment of improvement. The session will begin with a brief overview of Project Management. Then through the unique lens of the healthcare laboratory as an example perspective, this session will review application in these areas and translate it to increasing value across a diverse and global audience of all industries. Three key tools that participants will be able to identify and apply are the Effort Vs. Impact Matrix for prioritizing initiatives; the Improvement Plan to establish tasks, sub-tasks, owners, and timelines; and the Control Plan to sustain project gains.

    Development and Lessons Learned: LSS/DFSS Enabled Organizational Metrics in US Army Laboratory

    Presentation Level: Basic 
    Speaker: Colin Wasiloff, D. Engr., MBB, DFSSBB
    Description: Most executives, change leaders, and LSS practitioners emphasize that customer satisfaction and excellent service are top priorities and keys to success. Yet guidelines on how to get that Voice of the Customer (VOC) data and use it to improve and augment LSS change initiatives are elusive. This session is all about how to achieve those goals with speed and simplicity. The answers use unconventional thinking to achieve outstanding results. The magnitude of the challenge becomes clear when you ask any ten employees (a) what “service” means, (b) who “the customer” is, or (c) what customers’ top priorities are. Leaders are often surprised that consensus is elusive, meaning success will be, too. How can we have evidence-based enterprise direction when we aren’t clear who to get the evidence from or what to ask? We can fix this by using a new paradigm and pragmatic method for achieving unambiguous agreement on the answers to these essential questions. Your goals for understanding, measuring, and satisfying customers are suddenly simplified. Tools such as surveys, quality function deployment (QFD), the Kano model, ISO 9000, LSS, and others have attempted to capture the voice of the customer (VOC). While they have all made contributions, NONE answers key questions every practitioner must answer. This session provides those answers. You will be equipped to go beyond traditional approaches that rely on surveys, reactive problem-solving, and Industrial Age methods. Once we understand what customers want, it is often assumed delivery will be straightforward, customer experience advances, and competitiveness will improve. Rarely is that the case. Success is dependent on seamlessly aligning the customer priorities across the relevant functional silos within the enterprise. The methodology you will learn shows how to do this with speed and simplicity while building employee engagement. One example that illustrates what is possible: One organization learned and applied what its customers wanted most. It deployed the new knowledge across several functional groups, creating a common mission and method of execution. Results included jumping from a rank of 25th to 3rd of fifty competitors in performance and satisfaction in 18 months, simultaneously winning top Baldrige Award honors and saving $20 million. The tidal wave of customer kudos felt good, too. Many practitioners like you have gotten similar results. The advanced, easy-to-apply concepts you will use are particularly well suited to knowledge work. That’s because these principals were specifically developed for knowledge-intensive organizations, not manufacturing. But many industries now use it, confirming many users’ conclusion that any organization can become a model of customer-centered excellence. The methodology presented combines both rigor and simplicity for a repeatable method accessible to all practitioners, no matter what their role in the enterprise. Humor is used throughout, making an otherwise dry and technical topic fun, personally relevant, and memorable.

    Getting all things Perfect the First Time – Methods to Improve "Things gone Wrong"

    Presentation Level: Intermediate
    Speakers: Chris Bujak and Pam Vecellio
    Description: High performing improvement organizations are fundamentally focused on affirmatively adding value to customers and eliminating waste in everything they do. One of the significant wastes in many organizations, either looking at it from a rolled yield or complete cost perspective is that of defects (not perfect 1st time complete and correct or simply “things gone wrong”). The Quality/Lean/Six Sigma practitioners often find themselves addressing this type of opportunity. Fortunately there are a number of powerful methods that can give better insight into the problem, generate better solutions (and even provide knowledge based potential solutions when faced with a particular problem) so that this waste and it's cost are significantly reduced. It is important for the practitioner to realize what the methods are, when to target their application, the method’s basic approach and the size of benefit that can be achieved. This presentation will explain and position several of the methods that help add value and reduce defects.  

    Integrating DMADV Methodology to develop a dashboard activities tracker for a QC Laboratory

    Presentation Level: Intermediate
    Speaker: Eira M. Baez-Ortiz, MMC
    Description: This project focused on integrating structured strategic quality management techniques to improve operational results.  DMADV (Define, Measure, Analyze, Design and Verify) is the selected methodology for the project development.  Designing a tracking tool to increase visibility of testing processing at a QC Laboratory undergoing a growing & transfer process phase is the goal. A Dashboard display was selected as the future tracking tool format for the QC Lab activities.  The benefits of the dashboard implementation showed the activities and workload from the QC Lab Operations, improved resources utilization in the terms of personnel, equipment and expanded communication between functional areas.

    License to Improve: Introducing Lean and Problem Solving Via a Process Simulation Exercise

    Presentation Level: Basic
    Speaker: Emilie Steinhoff, PhD
    Description: “We don’t manufacture anything so Lean/Six Sigma/etc. won’t work here” is a common response to introducing continuous improvement systems in a knowledge work or transactional environment. Simulations to introduce continuous improvement principles don't always resonate with the audience or provide a clear link to other concepts  and can be difficult to adapt to a virtual environment. This session walks through a simulation for an application approval process to introduce continuous improvement and problem solving concepts in a knowledge work environment and overcome those objections to achieve seemingly impossible goals. The simulation links metrics, visual management, process mapping, PDCA, the 8 wastes, and value vs. non-value added, to improving a realistic process. How to adapt the simulation to other fields and run in a remote/virtual or physical environment will also be covered.

    Modifying an Electronic Medical Records System to Increase Patient Referrals to Cardiac Rehabilitation

    Presentation Level: Basic
    Speaker: Scott Warren, MA, CSSBB, CPHQ, PMP and Javier Lopez
    Description: Our teams have learned some valuable lessons in our application of DMAIC to optimize process performance and quality within our regulatory environment. This session will share these insights and best practices for pursuing continuous process improvement in complex and cross-functional regulatory and oversight organizations.

    On the Road to Achieving Simplicity

    Presentation Level: Intermediate 
    Nancy Collazo-Braier, PhD
    This presentation will demonstrate how to achieve cycle time reduction by utilizing Lean/Six Sigma principles combined with Smart Factory Technologies. Combing these tools, enables us to quickly understand the total impact of the improvements. Making all improvements quantifiable and providing visibility to the influence of those changes to the P&L; we are now making changes with a purpose – to strengthen the company’s position in the marketplace.

    Project Management and Process Improvement - Key Skills for Managing Quality

    Presentation Level: Basic
    Andrew Kirsch, MS MA
    This is a talk intended primarily for business managers, quality leaders, and Lean Six Sigma leaders; that is to say, those who manage the resources applied to projects for process improvement to drive Quality. These managers and leaders need to ensure that their projects and process improvement resources are used most effectively, which is harder than it sounds. Worse yet, many organizations just assign teams and individuals to “get it done” with limited training and little-to-no coaching. Unsurprisingly, the results are very uneven. The talk will also be of value to individual quality engineers, belts, and project managers, even if they are inhibited to some degree by the management system that they work within.

    This presentation will endeavor to:
    * Distinguish project management and process improvement
    * Illustrate how each skill set fits into an organization’s quality efforts and intertwine on another
    * Expose some common project-level gaps in those skills
    *Explain how sound project coaching helps ensure project excellence

    Quality 4.0 Makeover - Applying Lean Tools for Competitive Advantage

    Presentation Level: Intermediate 
    Javed Cheema, Fellow ASQ, CMQ/OE, CQE, CSSBB, CQA
    Industry 4.0 and Quality 4.0 are the hottest topics, especially in manufacturing industry. Presenters have been asked by several peers and professionals how to develop strategy maps for s flawless transition to Quality 4.0. This is inherently a complex question but fortunately many best practices are available for risk mitigation during execution. This presentation will address all those questions. Quality and business professionals will be explained how the value streams of all elements of Quality 4.0 system be planned and managed. Several examples and proven tools will be shared with supplemental resources and references. Javed Cheema will share strategy map development exercise as follows: 1. Forming a Quality 4.0 thinkers’ forum in organization representing all stakeholders 2. Analyzing current state performance and identifying major problem areas 3. Developing a compelling business case Quality 4.0 for your organization including ROI period 4. Creating a realistic implementation timeline and assign roles and responsibilities 5. Frequently reviewing progress and adjusting for unanticipated events or issues 6. Holding a comprehensive reflection event on envisioned versus actual future state.
    Thursday (Next Gen Day)

    Thursday, MARCH 4
    NextGen Quality Professional Day

    This highly interactive program connects attendees with subject matter experts, Lean Enterprise Division and Six Sigma Forum members, the LSSC Technical Program Committee TPC and each other. Accessible to all LSSC 2021 registrants, the NextGen agenda offers value to young/emerging professionals as well as experienced senior members of the quality community who manage, mentor and lead them. 

    9:00 AM CST - 10:30 AM CST

    Panel & Polling discussion: Your Best Decade: Skills, Traits and Strategies for your Quality Career 

    A panel of 3-4 lean/six sigma practitioners at various stages of career maturity discuss the softer side of professional development with a moderated conversation on tackling common early-career challenges and opportunities including culture, diversity, mentorship and more. This session will be highly interactive with Q&A and audience polling for a fully immersive experience.
    Moderator: Matt Mueleners, FOCUS Training
  • Jami Kovach, PMI Houston Endowed Professor in Project Management & Director, Lean Six Sigma Professional Training Program, University of Houston
  • John Howard, President, Business Development for Industrials & Manufacturing, Black Rose Group
  • Crystal Davis, The Lean Coach
  • Dennis Delisle, Executive Director, University Hospital, Ohio State University
  • Mary Beth Soloy, President, Nexus Quality and Productivity Specialists, Inc 

  • 10:45AM CST - 11:45 AM CST

    Networking Salons

    Attendees can choose from the following virtual meeting rooms to engage and interact with colleagues and moderators to discuss the following issues:
  • Diversity / Equity / Inclusion
  • Mentorship
  • Career Nurturing & Development 
  • Leadership

  • 12:00 PM CST - 1:00 PM CST

    Lunch and Learn: Developing Leadership Skills 

    The moderator from the morning panel dives deeper into the results and insights from the polling and Q&A responses and shares additional information for young professionals on skill/leadership development. 
    1:00 PM CST - 2:00 PM CST

    ASQ Support and Innovation in Training

    Review and discuss career pathing options for emerging quality professionals.  

    2:00 PM CST - 3:00 PM CST

    Escape Room: Hosted by Six Sigma Forum

    Use Six Sigma concepts to teams to solve riddles and escape a virtual room before time runs out. Play on your own or build a team to work together.  
    3:00 PM CST - 4:00 PM CST

    Cambridge Air Video Tour: Adopting the 2-Second Lean brought to you by the Lean Enterprise Division (LED)

    Tour (via video!) Cambridge Air and learn about their implementation journey to adopting a “2-second Lean.” Live Q&A with the Cambridge Air staff will follow the tour. 


    A - B  |  C - D  |  E - G  |  H - K  |  L - P  |  R - S  |  T - V  |  W - Z

    Names beginning with A - B
    Araujo - Valerio
    Valério L Araujo 
    Supplier Quality Director  
    My name is Valério L Araujo and I am Supplier Quality Director of Embraer where I have been working for more than 20 years, leading teams toward a commitment to quality on areas as Product Development, Manufacturing, Final Assembly and Suppliers management. Earned a Bachelor's and Master's degree in Mechanical Engineering from UNICAMP, besides a Quality Engineer international certification from ASQ.

    David AudaDavid Auda, ASQ CRE, CMQ/OE
    Senior Reliability & Safety Engineer
    Independent Contractor
    David Auda is an ASQ Certified Reliability Engineer (CRE) and Manager of Quality/Organizational Excellence (CMQ/OE), and is a validated ASQ trainer. His interdisciplinary background includes, but is not limited to, medical devices, test instrument development, process monitoring, aerospace, energy, automotive, and heavy equipment. Mr. Auda's academic credentials include a bachelor of sciencde degree in electrical engineering, with honors, Tau Beta Pi, and master's-level study in applied statistics and reliability at the Rochester Institute of Technology Center for Quality and Applied Statistics. Mr. Auda is well versed in behavioral and cognitive theories through self-study, which gives him unique insights into helping practitioners learn and apply new approaches and learnings.

    Eira M. Baez-OrtizEira M. Baez-Ortiz
    Master Manufacturing Competitiveness
    Polytechnic University of Puerto Rico
    Eira Báez has a master’s degree in Manufacturing Competitiveness, with double specialization on Pharmaceuticals Products & Quality Management, from Polytechnic University of Puerto Rico. She also has a bachelor’s degree on Chemical Engineering from the University of Puerto Rico, Mayaguez Campus. She is an American Society for Quality Certified Quality Auditor (CQA), and BSI Lead Auditor for ISO 9001:2015 Quality Management Systems and Team Leader for ISO 19011:2018 Guidelines for Auditing Management Systems. She has a proven record of success as implementation leader of Quality Management System standard ISO 9001:2015 achieved through collaborations and leading work teams across sites, internal auditor training development, corporate internal audits, and key supplier audits. Her driving passion is to ensure significant improvement in all strategic and critical processes followed by expert implementation and execution. Working within large, diverse organizations has enabled her to be a passionate contributor focused on finding solutions to problems. She understands the importance of effective teamwork, exemplary customer service, and driving measurable results.

    Maria BarbosaMaria Barbosa 
    Master's Degree Student
    Federal University of Itajuba
    Maria Alice Barbosa is a Master´s Degree student in Business Administration at Federal University of Itajubá in Brazil. Her research is mainly focused on Process Mapping and Decision Model and Notation (DMN). She has an immense passion for Lean Methodology and Operational Excellence. She holds a Law degree and a Post-graduation in Public Sector Management. 

    Tony BelilovskiyTony Belilovskiy  
    International Institute for Customer-Centered Leadership
    Tony Belilovskiy joined the C3 Excellence team following a very successful career in healthcare and business. His diverse expertise includes engineering in metallurgy, ballistics, licensed clinician, healthcare administration, auditor, healthcare consulting, and entrepreneurial business ownership. Tony holds both Bachelors's and Master’s Degrees from Northeastern University in Boston, MA; Associate Degree in Metallurgy from Odessa Polytechnic Institute in Odessa, Ukraine. He is a Registered Respiratory Therapist and Certified Professional Coder. In addition to all of the above, Tony is an accomplished classical pianist, avid traveler, and transportation and aeronautics enthusiast. Tony was born and raised in the Soviet Union and emigrated to the U.S. with his parents at the age of 19. During his career spanning over 25 years in the U.S., he has obtained his BS in Cardiopulmonary Sciences, Masters in Healthcare Management and Administration, worked in and with community hospitals and tertiary medical facilities as both a clinician and administrator, group physician practices, Fortune 500 Company, medical insurance companies, government entities, developed courses and taught at several universities and colleges, and owned his own business. His experience ranges from clinical, healthcare administration, contract administration and negotiations, financial analysis, business, and people management, systems implementations and mergers, data analysis, medical claims analysis, college and university course development, and varied projects that come with owning your own consulting business. As an avid traveler and transportation/aviation enthusiast, Tony has been immersing himself into various cultural settings around the world, either participating in traditional meal preparations with Southern African Zulu tribe, Bungee Jumping in Botswana, observing wildlife at Africa’s national parks, or harvesting fruits and vegetables along the Danube river with local villagers in Romania and Moldova. For over a year Tony has been mentored by Robin Lawton in areas of quality and leadership, culture change and strategic planning. 

    Benedini - Daniela Junqueira Daniela Junqueira Benedini
    Supplier Quality Engineer
    My name is Daniela Benedini and I am a Materials Engineer by the Universidade Federal de São Carlos (UFSCar) and graduated in Project Management in Engineering at Pontifícia Universidade Católica do Paraná (PUC-PR). I have been effectively working with supplier quality management for almost 7 years, first in the automotive industry and now on aerospace, with focus on quality improvement. 

    Chris BujakChris Bujak
    Continual Impact LLC

     Chris is a Partner at Continual Impact LLC, a consulting company founded to help organizations improve performance and create high performing cultures through the application of improvement methods, training, and engaging the most important element of high performance – their people.  Over the last two decades Chris has personally applied, developed materials, and transferred knowledge to others in a wide range of improvement methods that created significant results in both product and service organizations. Prior to Continual Impact, Chris was Global Director of Continual Improvement (CI) for a Fortune 200 company leading the roll out of an integrated, CI Model and leadership of a Global CI Center of Excellence. He was a principal developer of a truly integrated CI Model including Lean Enterprise, Six Sigma, and other critical enabling elements such as learning and people involvement. Chris holds a BS Mechanical Eng degree and is co-author of the “Life Enabling Enterprise: An Alternative Approach to Commerce” (to be released 2021) (Raphael Vitalo. PhD and Chris Bujak)

    ^ Top of Speakers list.  ^ Top of Sessions.

    Names beginning with C - D
    Katie CastreeKatie L. Castree, MHA, ASQ CSSBB 
    Operations Excellence Manager
    Katie Castree is an Operations Excellence Manager at Accumen, a healthcare transformation company that partners with hospitals and healthcare systems to create high performing laboratory and imaging departments. In her role in laboratory she delivers measurable improvements in productivity, quality, and service metrics by implementing OpEx practices within client organizations. Prior to Accumen, Katie was a senior performance improvement specialst for a healthcare system, and she has eight years of experience in the healthcare industry. Katie holds a Bachelor of Science in Community Health from the University of Illinois, and a Master of Health Administration from St. Louis University. She is an ASQ-Certified Six Sigma Black Belt and an AHRQ-Certified TeamSTEPPS Master Trainer. She is a frequent speaker at national and local ASQ conferences and meetings. She is very involved with the St. Louis Section of ASQ as the Social Media Chair and on the conference planning committee.

    Javed CheemaJaved Cheema, Fellow ASQ, CMQ/OE, CQE, CSSBB, CQA
    Chief Engineer
    Altarum Insitute
    Javed works as Global Director of Lean Enterprise in Neapco Drivelines. Before Neapco, Javed worked as Chief Engineer, Performance Enhancement in Altarum Institute responsible for lean transformation of major hospitals managed by US government globally; before Altarum Institute, Javed worked as Global Director of Quality in Alcoa Air Power & Propulsion Division managing military and commercial aircraft engine manufacturing. Javed also worked as Global VP of Quality and Six Sigma in Molex Interconnect. Javed is a Fellow of ASQ, Six Sigma Master Black Belt, Master Black Belt in Design for Six Sigma, ASQ Certified Manager of Quality/Operational Excellence, Certified Quality Engineer, Certified Quality Auditor and a Professional Engineering Manager from American Society for Engineering Management (ASEM). Javed holds an MS degree in Industrial & Systems Engineering from University of Michigan, an MBA from University of Central Oklahoma, a Graduate Diploma from Tokyo Poly Technique and MS in Mechanical Engineering from University of Engineering & Technology, Lahore, Pakistan. Javed is a frequent presenter at major professional conferences around the globe. 

    Christopher ColawChristopher Colaw
    Senior Manager, Quality & Mission Success
    Lockheed Martin
    Chris Colaw is the Senior Manager of Quality & Mission Success at Lockheed Martin and the architect of the Aeronautics Quality Technology vision which delivers Quality 4.0 capabilities, most commonly in the field of inspection, Non-Destructive Testing and Artificial Intelligence, which reduce the cost and span associated with aircraft inspection. Chris leads projects internally and through international university engagement to develop aerial drone based inspection methods that include machine vision and collision avoidance, crawler drone based inspections that include machine vision and anti-access capability, and many other adjacent and new market solutions to enhance Aeronautics' capability to provide safe and accurate inspections. Chris serves as the Chairman of the SMU Mechanical Engineering Industrial Advisory Board, and is a Board Member of the UTEP Industrial, Manufacturing, and Systems Engineering (IMSE) Industrial Advisory Board. Additionally, Chris is an adjunct professor at SMU teaching “Computer Aided Design” for the Mechanical Engineering department. Chris has been a recurring speaker since 2018 with the American Society of Quality on the topic of Quality 4.0 at such gatherings such as world conferences, summits, online TV and webinar spots, and was also featured by Fast Company online magazine as part of the Innovation 360 segment which focused on Lockheed Martin in 2019. 

    Nancy Collazo-BraierNancy Collazo-Braier, PhD
    Associate Center Director For Quality Management
    U.S. Food and Drug Administration
    Nancy Braier is the Associate Center Director for Quality Management and Organizational Excellence at the Food and Drug Administration (FDA) Center for Devices and Radiological Health (CDRH). Nancy has over 15 years of quality experience and holds ASQ certifications as a Green Belt, Auditor, and Manager of Quality and Organizational Excellence. She completed black belt training with the Office and Personnel Management (OPM) and graduated from OPM’s Leadership for a Democratic Society Program. At CDRH, Nancy and her team work to create a culture of quality and organizational excellence. The team has managed the first ISO 9001:2015 certified QMS within FDA, providing quality and organizational excellence tools, services, and training to CDRH. Currently, the team oversees CDRH’s Lean Six Sigma-based business process improvement program and customer service survey operations. Nancy has dedicated her career to support CDRH achieve its vision of U.S. patients having access to high-quality medical devices first in the world. She is the mother to four exemplary young women, wife to a smart, loving, and supportive husband and “grandmother” to two playful dogs and one affectionate cat. In her free time, Nancy loves to cook international foods, play word games, and watch action-packed or romance movies in any language. Nancy holds a BS in Chemistry from the University of Puerto Rico and a PhD in Chemistry from the University of Chicago.

    Charles CoxCharles Cox, MBA, Certified MBB
    Firefly Consulting
    Chuck Cox, principal with Firefly Consulting, has several decades of performance improvement experience working with clients across industries such as oil and gas, financial services, aerospace, life sciences, utilities, government, optics, automotive, semiconductors, packaging, and computer software & hardware. He has applied his passion for disciplined, rapid improvement in the Americas, Africa, Asia, Australia and Europe, saving clients millions of dollars, streamlining processes, and fundamentally changing enterprise operations and the organizations’ competitive position in the market. Chuck is a contributing author to the book Innovating Lean Six Sigma (McGrawHill, 2016), an adjunct faculty member at Arizona State and San Jose State Universities, and currently co-instructs the Master Black Belt professional course for the University of Texas at Arlington. 

    Michael Crossen Michael A. Crossen, CQE, CQA, CMQ/OE
    Lean Enterprise Manager
    Rockwell Automation

    Michael Crossen ASQ CQE, CQA, CMQ/OE Lean Enterprise Manager, Rockwell Automation. Education/Affiliations: BS Electrical Engineering – Cleveland State University Rockwell Automation Certified Lean Six Sigma Black Belt SAFe Agilist (5.0) Senior Member of American Society of Quality, ASQ Member of Association for Manufacturing Excellence (AME) Lean Consortia Contributor to ASQ Quality Progress Magazine – Creator of Mr. Pareto Head Comic Strip Experience: From 1978 to 2005, 2011 - Present - Allen-Bradley/Rockwell Automation Multiple roles including Electronic Technician, Component Engineer, Supplier Quality Engineer, Manufacturing Process Quality Engineer and Lean Enterprise manager. Current focus is bring Lean Six Sigma approach to Product Development, specifically software. Involved with Lean – Agile methods in Scaled Agile Framework (SAFe). From 2005 to 2009 - Cleveland Clinic – Quality Manager – bring Lean Six Sigma practices to Clinical operations. From 2009 to 2011 – Philip Medical Systems – Director of Quality – Bring Lean – Six Sigma approach to Manufacturing of CT and Nuclear Medicine products. Married, Daughter, 4 Grandchildren Enjoy Hiking, Camping, Playing Music (Rock, Americana, Bluegrass) 

    Sharon CroteauSharon Croteau, LSSMBB-c 
    VISN 1 Improvement Specialist
    Department of Veterans Affairs

    Sharon H. Croteau, MHS, VHA-CM, LSSMBB-c is the VA New England Health Care System Improvement Specialist for the Department of Veterans Affairs. In this role, she works with eight healthcare facilities at eleven sites and forty-six community based outpatient clinics to identify challenges, provide improvement countermeasures and sustain those improvements over time. She facilitates learning at the Lean White and Yellow Belt levels as well as the Lean and Six Sigma Green and Black Belt levels and coaches these candidates through to certification. Sharon is also a Certified Resident Transformational Coach and is currently completing her Master T-Coach requirements. Her long and quite varied career in the Department of Veterans Affairs in both clinical and administrative settings gives her a unique perspective on healthcare that is of great benefit in her current role. Sharon was instrumental, during the COVID-19 pandemic in developing a national Lean Yellow Belt virtual curriculum used throughout the Department of Veterans Affairs. Her work during the first months of the pandemic in deploying federal employees to hard-hit areas of the northeast is considered a Best Practice within High Reliability Organization. Sharon's passion and enthusiasm for improvement and innovation has also led her to work on an international co-production model for opioid use disorder patients. 

    Lisa CusterLisa Custer 
    Firefly Consulting

    Lisa is a principal with Firefly Consulting. She has over 25 years of working experience in all aspects of process management and continuous improvement. Her work spans Six Sigma, Lean, Design, Total Productive Maintenance and Total Quality Management. She holds a Ph.D. and MSE in Industrial Engineering from Arizona State University and a Bachelors of Mechanical Engineering from Georgia Institute of Technology. 

    Davis-CrystalCrystal Y. Davis
    The Lean Coach, Inc.

    Crystal Y. Davis is the CEO of The Lean Coach, Inc. We help our clients to transform organizations by developing people into leaders,  to grow rapidly, without outrunning their capacity, and to create and align business and continuous improvement strategy. Crystal is an experienced business process improvement consultant and leadership development coach with over 20 years of experience in the design, development, and implementation of Lean Business System solutions across a wide range of industries. Crystal speaks at Lean Six Sigma and Operational Excellence conferences around the world. She has accumulated extensive domestic and international expertise in automotive parts fabrication and assembly, life sciences, consumer packaged goods (CPG), and property preservation industries. Crystal has assisted clients in formulating comprehensive business, operations, and supply chain strategies to reduce costs, improve customer service and increase profitability.

    Ami Dalal, MHA
    Manager, Process Improvement
    Stamford Health

    Ami is the Manager of Process Improvement on the Analytics & Innovation team at Stamford Health.  She joined Stamford Health in 2012, and has spent her career focusing on the delivery of high quality patient experience and care through process transformation and the delivery of operational efficiencies.  In this capacity, Ami has served key strategic functions, such as lead on the creation of the COVID-19 Response Playbook for Stamford Health.  Ami has a Bachelor in Science in biology and psychology from Union College, and earned her Masters in Health Administration degree from the University of Scranton.  Outside of work, Ami enjoys spending time with her husband and kids, traveling, reading, cooking, and being outdoors. 

    Breno - De Almeida SABreno De Almeida Sa
    Software Engineer

    Breno Sá is a Software Engineer with three years of experience working alongside the Supplier Quality team at Embraer. Breno was part of the team's digital transformation and currently supports the systems created during this process and develops new integration, data analysis and automation projects, aligned to the industry 4.0.

    Dennis - DelisleDennis Delisle
    Executive Director 
    University Hospital at The Ohio State University Wexner Medical Center

    Dennis Delisle is a transformational healthcare professional and nationally recognized Lean and change leadership expert. Dennis joined The Ohio State University Wexner Medical Center in May 2020 as the executive director of the academic medical center.  The 900-bed flagship hospital includes a level 1 Trauma Center, Level III neonatal ICU, comprehensive transplant center and over 5,000 employees.  Dennis also serves as an operational executive for the construction of a new $2B hospital tower construction project.  Prior to Ohio State, Dennis served at Jefferson Health for over 11 years in various leadership roles, most recently as vice president of Operations in the South Philadelphia market. In this role he oversaw the clinical integration strategy across the care continuum as well as led Jefferson Methodist Hospital, an urban community hospital. Dennis was also the president and CEO of the Methodist Hospital Foundation, a public health care charity that raises funds and provides grants to support delivery of health care at Jefferson Methodist and the surrounding South Philadelphia community. Dennis has authored three books: Lean Healthcare, 2nd edition, Executing Lean Improvements, and Transformation and Your New EHR. Through the Thomas Jefferson University College of Population Health, he founded and oversees the Master of Science degree program in operational excellence, one of the first of its kind in the nation. Dennis holds certifications as a Lean Master, Six Sigma Black Belt, Change Agent and Project Management Professional. He’s also a trained Baldrige Examiner through Pennsylvania’s performance excellence program and is credentialed as a Fellow of the American College of Healthcare Executives. Dennis completed his Bachelor of Science degree at Syracuse University, Master of Health Services Administration degree at The George Washington University, and Doctor of Science degree in health systems management at Tulane University.

    Travis Done Travis Done
    Senior Lean Coach
    State of Arizona

    Travis Done is a Senior Lean Consultant for the State of Arizona, in the Government Transformation Office. He serves as subject matter expert and implementation partner for state agencies that seek to build a continuous improvement culture and drive results that dramatically improve delivery of critical government services while eliminating waste. Prior to joining the State of Arizona in 2019, Travis spent 14 years in the aerospace industry in the areas of Continuous Improvement, Engineering and Product Development, and most recently served as a Continuous Improvement Director at Cobham aerospace. Prior to the aerospace industry, Travis worked in medical device manufacturing for Johnson & Johnson. Travis earned a Bachelor of Science in Control Systems Engineering from the U.S. Naval Academy and an MBA from the University of Southern California. He is certified as a Project Management Professional and a Johnson & Johnson Master Black Belt. 

    James DoyleJames Doyle
    Lead Performance  Improvement Teams
    Truman Medical Centers
    My name is Jim Doyle, and I have been focused on change management for nearly 20 years following a career related to management and accounting. After 12 years in the corporate world, I turned to the nonprofit sector graduating from the University of Missouri – Kansas City’s Bloch School of Management with a Master’s degree in Public Administration in 2010. Post-graduate work focuses on Complex Systems and how they affect organizations’ structure and behavior. Since 2010, I have worked in several organizations focused on change management and engaged in various consulting arrangements for Kansas City area nonprofits primarily around business planning and development. This consulting was/is as a Senior Fellow at the Mid-West Center for Nonprofit Leadership and my business Small World Consulting. Since 2016, I lead performance improvement teams at Truman Medical Centers (Kansas City’s only safety net hospital), where I teach Six Sigma (Process-Work) and Psychology of Change (People-Work) as change management and successfully implement strategic projects. In 2019, I started a Doctor of Public Administration program at Walden University focused on healthcare improvement. In addition, I teach Strategic Management and Six Sigma in the Avila University Professional Studies program. I use a strategic structured dialog approach along with the power of Mission/Vision/Values to help organizations make strong, real, tangible connections to community. I have a wife and three kids (two of whom join me pursuing degrees) and live in the Kansas City area but dream of my home in the western mountains of Wyoming. 

    Duarte-Enner SEnner Sampaio Duarte
    Supplier Quality Engineer - Interiors
    Graduated in Aerospace Engineering (major in Aeronautics) at UFMG, 2017. For over 4 years, has gathered engineering knowledge and great job experience in general and commercial aviation. During this period, he worked at Uai sô Fly Team (three-time SAE Aero Design EAST champion), GOL Airlines (2014), JAZZ Aeronautical Engineering (2014-2015) and EMBRAER (2016-2017). In 2013, was selected by Science Without Borders (an international exchange program paid by the brazilian government) and attended Lakehead University (Thunder Bay, ON, Canada), where he took Mechanical Engineering classes for almost a year and a half. Additionally, holds a private pilot licence for aircraft (2017) and has over 500 hours of flight simulation. Currently graduating as an Aeronautical Engineering Specialist MSc. (Aeronautical Maintenance) at ITA (Augmented Reality for Quality Inspection) and is working as Supplier Quality at Embraer (Interior). 

    ^ Top of Speakers list.  ^ Top of Sessions.

    Names beginning with E - G
    Carlos EscobarCarlos Escobar, PhD
    Senior Researcher
    General Motors
    Carlos Escobar, PhD, Senior Researcher, Manufacturing Systems Research Lab - General Motors Global R&D. Carlos Alberto Escobar Diaz is a machine learning engineer ranked in the top 3% in TEXATA, the Big Data Analytics World Championships. He holds a Ph.D. in Engineering Sciences with concentration in Artificial Intelligence (AI) and a master’s degree in Quality Engineering from Tecnológico de Monterrey and a master’s in Industrial Engineering from New Mexico State University. Currently he is pursuing a master’s in Management at Harvard Extension School. He also holds black belt in six sigma and design for six sigma certifications from Arizona State University and University of Michigan respectively, and an Artificial Intelligence: Implications for Business Strategy certification from Massachusetts Institute of Technology. He is a member of Alpha Pi Mu and Tau Beta Pi engineering honor societies. Escobar is a Senior Researcher at the Manufacturing Systems Research Lab of General Motors, Global Research and Development. His research interests include the application of AI techniques to solve a full range of hitherto intractable manufacturing problems, especially in the domain of rare quality event detection. His research work in Quality 4.0 is supported by more than 20 peer-reviewed scientific articles and it has been recognized as one of the innovative and high impact research topics by the TecReview Magazine. Escobar was in the Mexican national team of martial arts and today he enjoys teaching his colleagues this sport.

    Paula EvansPaula Evans
    Project Engineer/Black Belt
    Houston Forensic Science Center
    Paula Evans is a Project Engineer at the Houston Forensic Science Center. Paula has been leading quality and process improvement initiatives for the past seven years. During that time, she has led multiple laboratory sections to ISO/IEC 17025 accreditation and launched multiple Lean Six Sigma projects. Ms. Evans holds a Bachelor of Science degree in Forensic Science from Virginia Commonwealth University. She has forensic expertise in DNA and Latent Prints. Paula is an ASQ Certified Six Sigma Black Belt and ASQ Certified Quality Auditor.

    Christopher FentonChristopher A. Fenton
    Vice President
    Europe & Asia, Neapco Holdings, LLC
    Chris Fenton holds the position of Vice President, Global Quality & Continuous Improvement for Neapco Holdings, LLC. Based in Farmington Hills, Michigan, Chris has responsibility for Neapco’s Global Quality & Continuous Improvement activities on a global basis. Prior to this appointment, Chris served for two years as Vice President of Operations for Neapco's Europe & Asia businesses. Chris has more than 30 years of industry experience and has previously served in operations and leadership positions with Bosch, TRW, Kohler, and Piston Automotive. Prior to joining Neapco, Chris served as Piston Automotive’s Director of Quality and Continuous Improvement. Throughout his career, Chris has held roles of increasing responsibility in manufacturing engineering, operations, program management, quality, supply chain and continuous improvement. Chris has spent a significant amount of his career living and working internationally, having completed multiple expatriate assignments in Europe and Asia and three years working in Mexico. Chris is native to Michigan and holds a Master’s degree in Business Administration from the University of Texas at El Paso (UTEP) with a focus on Operations Management and a bachelor’s degree in Mechanical Engineering from Oakland University in Rochester, Michigan. Chris is both an ASQ Certified Quality Engineer (CQE) and Certified Manager of Quality/Organizational Excellence (CMQ/OE). Chris currently resides in Brighton, Michigan.

    Marcelo FernandesMBB Marcelo M. Fernandes, ASQ Certified MBB, PhD, MSc, CSSBB, Scrum Master
    Consulting Partner 
    Marcelo is an enthusiastic global expert in operational excellence and a learning strategy innovator. He has developed an unique teaching style (virtual, in-person and blended) to present Lean Six Sigma concepts using gamification and other active learning methodologies. In his 20 years of experience he has designed and deployed global continuous improvement strategies/programs in different companies, reaching significant positive results like 20x ROI and zero defect for critical processes. He is one of the few (less than 130 in the world - as of 2018) ASQ Certified Master Black Belts and the main author of the cover story of "Quality Progress" journal (Feb 2019). He holds a PhD and a Master's Degree in Industrial Engineering with research focused in Operational Excellence - Lean Six Sigma. He has trained more than 5000 people from more than 100 different countries and mentored/coached more than 400 improvement projects (industry and service). He has solid careers in both academic and corporate worlds and is a firm believer that passion is the main ingredient to change for the better and that simplicity is powerful.

    Wendy GomezWendy Gomez
    The Best Practices Group

    Wendy Gomez is Principal for The Best Practices Group. She is a safety and compliance specialist with 20+ years of successful experience in implementing industrial safety and health initiatives that are both compliant, lean driven, and streamlined to the overall operations of a company. Wendy specializes in environmental health and safety as it impacts human resources. A strong believer in having all employees drive a culture of safety, Wendy has successfully helped workplaces achieve 365+ days of being injury free as well as helping to reduce workers compensation premium rates. Throughout her entire career Wendy has worn multiple professional hats; that has given her the unique vantage point to incorporate quality, safety and compliance with the strategic and tactical goals of an organization. Whether working with small, mid, or large employers, Wendy understands that safety and compliance is not a cookie cutter approach. Each employer is unique, and safety needs to be woven within the unique fabric of strategic objectives and company culture. She holds a B.S. and A.A. in Business Administration as well as certifications in Human Resource Management, Community Emergency Response, Lead Safety Abatement, Cal OSHA training, and Hazardous Waste Producer training. Wendy is the former secretary and newsletter editor for the Lean Enterprise Division with ASQ. She is currently ranked as a semi-professional magician/juggler and has held membership with the International Brotherhood of Magicians and International Magicians Society.

    Kam GuptaKam Gupta, MSEM, CPEC 
    Executive Coach. management Consultant. QMS Auditor
    Continuous Improvement Technology, Inc

    Kam Gupta is President of Continuous Improvement Technology, Inc. in the Chicago area. As a trained life and leadership coach, Kam helps individual clients and organizations create alignment with their objectives and tap into their unlimited potential. The success is based on the concepts of Energy Leadership and related energy assessments for sustainable transformation; a concept which has proven very powerful in creating dynamic and actionable strategic plans. Kam has been a quality professional from the beginning of his career. Rising through the ranks, Kam has served as director of quality and vice president manufacturing at various companies, such as Harley Davidson, Eaton Corporation, Admiral Tool and Manufacturing. As a consultant and coach, Kam has helped over 100 companies worldwide, big and small, in achieving success and creating memorable positive experiences. Kam is also a certified lead auditor for ISO 9001, automotive (IATF 16949), medical devices (ISO 13484) and aerospace industry (AS 9100D), always finding opportunities to add greater value at each interaction. Kam works with an energetic mission of doing everything with customer success in mind, followed by a memorable positive customer experience. On the ASQ front, Kam has held many leadership positions at various levels, such as ASQ national Board of Directors, Regional Director, and Section chair. Kam has presented at many ASQ events, including featured keynote speaker and session presenter in the US, Mexico and Brazil. Kam holds a masters degree in Engineering Management from MSOE, Milwaukee, WI. Kam loves cooking and creates experientially memorable events combining joy cooking, learning and honing personal leadership skills all at the same time, collectively. He fluently speaks Russian and Hindi and is a beginner in conversational Spanish.

    ^ Top of Speakers list.  ^ Top of Sessions.

    Names beginning with H - K
    Dave HarryDave Harry, MSc, PMP®, CSSBB, LBC, CSM® – Black Belt Trainer
    Process Whisperer® Consultants LLC
    Dave Harry, PMP®, CSSBB, LBC, CSM®, is currently CEO of Process Whisperer® Consultants LLC of Greeneville, TN and an ASQ Senior Member. Dave is a Toyota "Kata Geek" and a retired U.S. Navy pilot. He most recently taught hundreds of Lean Six Sigma Belt classes for TMG Inc of Newport News, VA. Prior to TMG, Dave was a Six Sigma and Productivity Consultant for the University of TN Center for Industrial Services. In addition to being an ASQ certified Six Sigma Black Belt (CSSBB) he is active in the ASQ Lean Enterprise Division (LED) and several ASQ Sections. In addition to ASQ, he has held Black Belt Certification through Rolls-Royce plc and Northrop Grumman. He is a seasoned ASQ International Team Excellence Awards (ITEA) Judge. Dave is also active in the Institute of Industrial and Systems Engineers (IISE) OpEx Division. Dave is on the Conference Advisory Committee for ASQs 2021 L&SS Conference in Phoenix as well as the Conference Committee for the IISE Engineering 2021 Lean Six Sigma Conference. A PMI certified PMP®, Dave also holds Lean Bronze Certification (LBC) through the SME/ASQ/AME/Shingo Institute Alliance and is an Certified Scrum Master (CSM®). He holds three Master’s Degrees in management related fields. In addition to ASQ, PMI and IISE, Dave is also a member of the Society of Manufacturing Engineers (SME) and the Association for Manufacturing Excellence (AME).

    Hollingsworth-BradBrad Hollingsworth, PE CSSBB MBB
    Master Black Belt
    Hollingsworth Consulting LLC
    Brad Hollingsworth guides organizations, teams, and individuals to implement team based problem solving through Lean Six Sigma courses and Operational Excellence workshops. Brad is a Certified Lean Six Sigma Master Black Belt and a Registered Professional Engineer with over 18 years experience leading improvement projects in the manufacturing, healthcare, and public service sectors. He is the Owner of Hollingsworth Consulting, LLC as well as a Workshop Instructor for the Voinovich Academy for Excellence in Public Service at Ohio University. He earned his bachelor’s and master’s degrees of Industrial and Systems Engineering at Ohio University. He is an Ironman triathlete and lives near Zanesville, Ohio.

    Brooke Holmes Brooke Holmes, MBA 
    Operational Excellence Project Leader
    Edward Jones
    Brooke Holmes is an Operational Excellence Project Leader at Edward Jones with a current focus on enhancing operational processes through abandonment, realignment, and automation. She is an ASQ certified Lean Six Sigma Green Belt, earned undergraduate degrees from University of Texas at Austin, and earned an MBA from The Keller Graduate School of Management.

    Howard-JohnJohn Howard II
    CEO, JH2 Performance Group, LLC
    President, Business Development for Industrials & Manufacturing, BlackRose Group

    John Howard, II has knowledge, experience and deep expertise over the span of a 30-year career in the areas of corporate turnaround, operational excellence, building organizational capabilities and delivering profitable results within the space of private equity buyouts, mergers and acquisitions, and enterprise management.  Over the previous 20 years, Howard has held positions as Vice President of Operations & Engineering, Director of Operational Excellence and General Manager of Fortune 500 manufacturing companies as well as partner and principal roles within top consulting groups. He has delivered exceptional results within many industries from Automotive, Oil & Gas, Aerospace, Healthcare, Construction and Mining, E-Commerce, Military Defense and Warehousing & Distribution. John has served on the Board of Directors and provided formal advisory to a number of public and private companies, including several non-profit organizations. He has a Bachelor of Science in Electrical Engineering from North Carolina A&T State University and is a Certified Lean Six Sigma Master Black Belt and Operational Excellence practitioner.

    Jain-RituRitu Jain 
    Executive Director of Operations for Medical Affairs
    Stamford Health

    As Executive Director of Operations for Medical Affairs, Ritu works closely with physician leadership, executives, Board members, and operational leaders to drive strategic priorities. Most recently her team  led a multi-year, multi-phased approach to visioning and launching a new venture for the system, Physician Alliance of Stamford, LLC. This MSO engages and aligns over 75 community physicians and creates a new model of hospital-physician partnership. Ritu earned a Bachelor of Science in Biology from Brandeis University and a Master of Public Health from the University of Illinois, Chicago, and was voted Modern Healthcare’s Top 25 Innovators in 2019.   

    Janet JohnsonJanet Johnson 
    President and CEO
    Jordan Johnson, Inc.

    Jan Johnson is President and CEO of Jordan Johnson, Inc., a Baldrige-based consulting and training firm specializing in working with executive leadership to effect significant sustainable improvement in their organizations through the use of proven tools and processes. Jan specializes in the areas of assessment, leadership development, strategic planning, process management, team building, and change management. Jan has been an examiner with the Baldrige National Quality Award since 1991. She has supported the program as an examiner, senior examiner, and alumni and has led multiple site visits to recipient organizations. She has facilitated both examiner and senior examiner training. Jan also has represented the Baldrige program and the U.S. Department of Commerce as Keynote Speaker for the Egypt Association for Quality 5th International Conference on Quality. Jan has worked with 13 organizations who have been recognized by the President of the United States with the prestigious Malcolm Baldrige National Quality Award – the only presidential award for excellence. Additionally, she has worked with 25 organizations that have won state-level quality awards. Internationally she has worked with Infosys who received the India Quality Award and Boeing Australia who was a recipient of the Australia Quality Award. Prior to starting her own business, Jan held numerous leadership positions during a 24-year career with USAA, a world-class service organization. She led teams in human resources, customer service, and strategic planning and, as the Director of Corporate Quality, Jan led the team that took USAA to two site visits for the Malcolm Baldrige Quality Award. Jan works in multiple industries today to help move “good” companies to “great.”

    Andrew KirschAndrew Kirsch, MS MA
    Project Management Virtual Coaching LLC
    Andrew Kirsch is a project management coach, principal of Project Management Virtual Coaching LLC, and has been an ASQ member since 1983. Andrew’s career began at 3M, where his job assignments included that of QA Manager, Lab Specialist, Statistical Coach, and Black Belt in Wave 1 of 3M’s Six Sigma program. He completed a a one-year assignment at a manufacturing location in the UK. During those 29 years, he supported a variety of businesses including microflex products, proofing products, pharmaceuticals, and optical systems. Andrew transitioned to Ecolab in 2011 as a Master Black Belt. For over 7 years, he supported businesses, functions (R&D, Regulatory, Supply Chain), and regions (China, Europe) in their deployment of DMAIC, Lean and other continuous improvement methods, before retiring to begin his coaching company. Currently he is supporting a Fortune 300 company across all its North American plants. Andrew holds a master’s degree in applied statistics from the University of Wisconsin Madison, and another in applied math from the University of Massachusetts. His professional activities include speaking at the 2010 ASQ World Conference and as keynote speaker for the 2011 Minnesota ASQ Conference.

    Dr. Jami V. Kovach 
    PMI Houston Endowed Professor in Project Management
    University of Houston
    Dr. Jamison V. Kovach is the PMI Houston Endowed Professor in Project Management at the University of Houston. She received her Ph.D. in Industrial Engineering from Clemson University. Her industrial experience includes more than five years as a product and process improvement engineer in the U.S. textile industry. Her current research investigates the use of methods for product and process innovation, expanding the use of these methods, and developing new improvement approaches in a wide range of industries/fields. In recognition of her work, Dr. Kovach was awarded the 2010 ASQ (formerly the American Society for Quality) Feigenbaum Medal. She is an Academician in the International Academy for Quality and an ASQ Fellow. Dr. Kovach currently serves as the Editor for Lean & Six Sigma Review, a quarterly ASQ publication, and she received the ASQ Six Sigma Forum Award for the Advancement of Six Sigma in 2019.

    Steve KramerSteve Kramer, Ph.D., MBB
    Associate Professor of Decision Sciences
    Nova Southeastern University

    Dr. Steve Kramer is an Associate Professor of Decision Sciences at the Huizenga College of Business and Entrepreneurship (HCBE) at Nova Southeastern University in Ft. Lauderdale, Florida. He is the lead professor for their unique Process Improvement MBA Concentration (https://www.business.nova.edu/masters/mba-in-process-improvement.html) and is the cognizant professor for undergraduate Operations Management. He holds Bachelor and Master of Science in Industrial Engineering degrees and a Ph.D. in Business and Management. Dr. Kramer is an ASQ Certified Master Black Belt and has facilitated and mentored > 200 lean/six sigma process improvement projects. He has applied process planning and improvement techniques in a variety of environments via his active consulting in areas including health care, engineering, manufacturing, government operations, financial services and education. He has published in International Journal of Applied Decision Science, International Journal of Production Research, Operations Research Letters and to the Darden School Case Collection. Prior to entering academia Professor Kramer worked in aerospace/defense as Sector Integration and Process Improvements Manager where he standardized and improved processes across sites. He led development of the strategic supplier sourcing program for his business group and facilitated the development of the divisions-level strategic plan. Dr. Kramer is the ASQ Student Branch Counselor at Nova (asqnova.org) and active on the ASQ Section 1510 Board. He is a noted advocate for student engagement in ASQ.

    ^ Top of Speakers list.  ^ Top of Sessions.

    Names beginning with L - P
    Lawton - RobRob Lawton, MA 
    Leadership Strategist
    C3 Excellence, Inc
    Robin (Rob) Lawton is an author, executive coach, and Principal Leadership Strategist with C3 Excellence, Inc. He has been named Quality Guru by ASQ and has been a top-rated presenter by ASQ and numerour leadership development events for over thirty years. His presentations combine the unique strengths of a top 21st century thought-leader, stand-up comedian, game show host, current events analyst and story-teller. His presentations integrate audience participation, music, video and current events. The result is a highly inspiring, personally relevant and insight-producing experience you won’t forget and will feel compelled to act on. His unique tools, including several demonstrated in this session, enable you to do so. Rob has worked with organizations from virtually every industry and discipline during his extensive career. He has strengthened the success of a number of industry leaders in his teaching role as: • Principal Total Customer Satisfaction leader, Motorola Management Institute (10 years) • Master Blackbelt Forum Keynote Speaker/Coach, Raytheon Six Sigma Institute (5 years) • VOC Expert, Honeywell/ AlliedSignal Management Learning and Development (5 years) • Conscience of the Customer, Accura Division, American Honda (2 years) • Advisor to the Governor’s Cabinet in Alaska, Missouri, Minnesota, Wyoming Rob has been named Guru by American Society for Quality, is listed in Who's Who in Business Leaders, and been ranked "Best Speaker" by many leadership development organizations, including: • Association for Manufacturing Excellence• • American Quality Institute • The Executive Committee • Japan Management Association • American Society for Quality • Innovation and Product Design • Federal Executive Board • International Standards Organization • Association for Manufacturing Excellence • iSixSigma• • Society for Health Systems• • Young President’s Association

    Katja LehmanKatja Lehmann, PhD, SSBB, LMBB 
    Global Manager Solutions Discovery and Workflow Optimization
    Katja Lehmann is a Six Sigma Black Belt and a certified Lean Master Black Belt with an extensive background optimizing operations in Microbiology, Histology, Immunohistochemistry, Cytology and Molecular laboratories worldwide. She currently works as Global Manager Solutions Discovery and Workflow Optimization at BD, leading a global team of Healthcare Consultants. Prior to joining BD as a global resource in 2012, she worked for 16 years at Leica Microsystems in her last two roles as Danaher Business System Leader (DBSL) and Workflow Consultant. In the later role she built up a consulting service specialized in providing Lean solutions to Histology departments in Hospitals and Reference laboratories as well as designing laboratories from scratch. Her vast knowledge of a wide variety of Lean tools from Value Stream Mapping, 5S, Visual Management, Policy Deployment to inventory management (kanban) enables her to analyze all aspects of the current laboratory or hospital operations to find a tailored solution that fits each customer specific need. She has developed and executed Six Sigma Green Belt Training, Lean Practitioner and Lean Leader training and is teaching Change Management and Lean tools within BD as well as to customers.

    Travis Lozier Travis Lozier, MBA, MBB, PMP, CSM, CBPP 
    Chief Culture and Quality Officer
    Jordan Johnson, Inc.
    Travis is the Chief Culture and Quality Officer for Jordan Johnson, Inc. Travis is a certified American Society for Quality Master Black Belt in Lean Six Sigma and is also a certified Project Management Professional from the Project Management Institute. In 2019, Travis became a Certified Business Process Professional from the Association of Business Process Management Professionals International. Travis has been an examiner with the MBNQA since 2016. Previously, Travis served as Vice President for Performance Excellence with Community Health Network in Indianapolis, IN. In this role, Travis was accountable for executing the organizations strategic portfolio of projects. During his time with Community Travis helped train over 3,000 employees in Baldrige, Lean Six Sigma, Project Management, and Design Thinking. Travis holds a bachelor’s degree from Indiana State University an MBA from Ball State University. Travis is a member of the American Society for Quality, Project Management Institute and the Associate of Business Process Management Professionals.

    Lars MaaseidvaagLars Maaseidvaag, PhD 
    Vice President Product Development
    Lars Maaseidvaag leads MoreSteam’s product development teams dedicated to data analytics and project management software, eLearning, and training simulations. He was the original designer of Process Playground, a web-based discrete event simulation application focused on providing the power of process simulation to continuous improvement practitioners. Lars also frequently facilitates executive workshops and is the lead instructor for the Master Black Belt certification program offered in partnership with The Ohio State University. Before joining MoreSteam in 2009, Lars was the Curriculum Director for Accenture/George Group where he developed and delivered their Lean Six Sigma training programs to global clients. Lars was awarded a PhD in Management Science with a concentration in Operations Research from the Illinois Institute of Technology. He also earned a Masters in Operations Research and Industrial Engineering, as well as his MBA from The University of Texas in Austin. He completed a Bachelors degree in Business Administration at Eastern Michigan University. Outside of his work life, Lars enjoys building and paddling kayaks.

    Daniela MaciasDaniela Macias, MSc 
    Manufacturing Engineering
    Tecnologico de Monterrey

    Daniela Macias Arregoyta, MSc Manufacturing Systems at Tecnológico de Monterrey, in Monterrey, Mexico. Bachelor in mechatronics engineering, with knowledge in the industry as manufacturing engineer. Certificates in industrial design and modeling, automatization, and lean manufacturing by the Universidad Autonoma de Nuevo Leon (UANL). Currently working in the non-woven industry and studying to finish MSc Degree.

    Ravindra MahangareRavindra Mahangare, MS, SAFe SPC, RTE
    Release Train Engineer
    Rockwell Automation
    Ravindra Mahangare, SAFe SPC, RTE Advancing excellence through continuous improvement and coaching Education/Affiliations: BS Instrumentation & Controls Engineering – Pune University, India MS Computer/Software Engineering – Penn State University Scaled Agile Certified SAFe 5 Program Consultant (SPC) Rockwell Automation Certified Lean Transaction Yellow Belt Scaled Agile SAFe Cerified Scrum Master (SSM) Scaled.org Professional Scrum Master (PSM) Member of Association for Manufacturing Excellence (AME) Lean Consortia Expertise: Release Planning and Program Increment (PI) planning and execution Coaching and mentoring Leaders, Scrum Masters and teams on Agile/Scrum and SAFe principles and practices Strategic deployment and training of ALM tools Utilizing Lean-Agile approach to Product Development, specifically software Design and development of industrial automation solutions

    Ravindra MahangareChad McLaughlin
    Manager of Analytics
    Stamford Health

    Chad is the Manager of Analytics for the Analytics & Innovation team at Stamford Health. He first joined Stamford Health’s Information Services department in 2007 to support various financial and administrative applications and later transitioned to the Analytics & Innovation team to focus on performance improvement and data analytics initiatives. Prior to his career at Stamford Health, Chad worked at Medical Information Technology, Inc. (a.k.a. Meditech) in Massachusetts for nearly a decade beginning as a software trainer for the company's financial applications and later supervising a team of trainers. Chad completed a healthcare-focused MBA program at the Yale School of Management in 2014, and he currently holds a Lean Six Sigma Black Belt certification from Villanova University and a PMP Certification. He lives in Milford, CT with his wife, Ann, and son, Nate.

    Jennifer Munson Jennifer Munson
    Continuous Improvement Manager

    Jennifer Munson is a Continuous Improvement Manager by trade with 20+ years experience ranging from the legal field, aerospace industry, electronics field, to medical manufacturing. She is a certified Lean Six Sigma Green and Black Belt by The George Group. She is also a Certified Structured Facilitator and Lean Practitioner, and trained in DFSS. Jennifer has a BS in Executive Admin. from Husson College and Masters in Business Admin. from Capella University. Born and raised in the State of Maine, but has lived all over for her career. Married for 20 years and has 2 wonderful children. As a junior in high school through college and beyond, Jennifer used continuous improvement as a legal assistant / paralegal before she even knew what it was called. She then had the privilege to work for NASA's prime contractor, United Space Alliance (USA), for 10 years. USA managed the recovery, maintenance and launch of the Space Shuttle. While employed with USA, she engaged primarily as a Lean Six SIgma Green and Black Belt leading DMAIC projects and managing a portfolio of projects for the Vertical and Horizontal Operations. Team of ~3,000 people. Jennifer then had the exciting opportunity to work for L3 Communications, before it became L3 Harris. Site performed maintenance, repair and modifications on aircrafts for the Air Force. As a Lean Six Sigma Black Belt, for 5.5 years she led operations, safety, quality and transactional projects improving processes and procedures. Supported a site of ~5,000 people. She then did a brief stint into the medical industry as a continuous improvement leader. Team of ~275 people. Her most recent role was as a continuous improvement manager for Crane Aerospace & Electronics providing microwave components to the federal government. Primamry roles were strategic planning and tactical support to a site of ~155 people.

    Nixon-NatalieNatalie Nixon, PhD
    Strategist, Author and President 
    Figure 8 Thinking, LLC

    Natalie Nixon, PhD is a creativity strategist and President of Figure 8 Thinking, LLC. She helps companies become more dynamic versions of themselves. She serves as a strategic advisor to achieve customer-facing business goals and innovation. She applies her expertise in strategic foresight, qualitative research and design thinking.The focus of Natalie’s work is two-fold: Innovation—creating unique customer-centric approaches for process improvement & transformation—and Change Management — Designing the optimal ways to implement and sustain the innovation. Natalie is a global speaker and a published author (Strategic Design Thinking, INC online and a forthcoming book in summer 2020, The Creativity Leap). She earned her BA in Anthropology and Africana Studies from Vassar College and her PhD in Design Management from the University of Westminster.

    Cheryl PammerCheryl Pammer, MS 
    Senior Advisory Statistician
    Minitab, LLC

    Drawing on more than 25 years of experience in teaching, statistical consulting, and software development, Cheryl aims to provide the sound statistical strategies and software tools that professionals need to solve the real-world problems they face on the job. In addition to Six Sigma Blackbelt training, Cheryl has a B.S.E. in Mathematics from Truman State University, M.S. in Statistics from the Pennsylvania State University and has recently taken graduate-level coursework in data mining and machine learning from Stanford University.

    Anurag PandeyAnurag Pandey, M.A.Sc. 
    Founder and President
    Lean Symbiosis Inc.

    Anurag Pandey, the founder and President of Lean Symbiosis Inc., has been leading process improvement efforts in large organizations in healtcare, manufacturing and the service sectors, for over twenty five years. Anurag specialises in designing and executing organiztion-wide Lean Six Sigma programs. Before taking the plunge into consulting, Anurag was the Executive Director of Process Improvement in a large provice-wide healthcare organization in Canada, with over 100,000 staff and over 8000 physicians. He created a customized Improvement Program that involved education, certification, facilitation and cultural transformation in the organization for improved patient outcomes. Anurag is a registered Professional Engineer in Alberta, Canada and has a number of other certifications in Lean Six Sigma, Change Management and Leadership.

    Pennington - Peg Peg Pennington

    Peg Pennington joined MoreSteam's executive team in 2018 in the role of President. She brings a strategic focus on 'next’ practices to her leadership of all company operations. For the past decade, Pennington served as the Executive Director of the Center for Operational Excellence at Ohio State's Fisher College of Business. In that role, she developed a deep familiarity with the global process improvement community. She is recognized for her advocacy of organizational cultures that embed critical thinking and problem solving into their core competencies. As part of her work with the Center for Operational Excellence, she was instrumental in establishing rigorous standards for Lean Six Sigma certification aligned with industry expectations. She also worked tirelessly to develop an OpX community of learning, offering a variety of educational, benchmarking, and networking events. Peg helped architect the unique Master of Business Operational Excellence ("MBOE") program at Fisher College of Business, and continues in her role as an adjunct instructor of the MBOE lean leadership and Six Sigma curriculum. Before joining Ohio State, Pennington served in a managerial role at Emerson Network Power. Her academic credentials include a bachelor’s degree in finance from Michigan State University and an MBA from the University of Dayton.

    Sarah PirzadaSarah R. Pirzada, MPA
    Deputy COO
    State of Arizona

    Sarah currently serves as the deputy Chief Operating Officer for Arizona Governor Doug Ducey. In this role, she coordinates statewide goal councils, breakthrough projects, manages statewide performance, and oversees the Government Transformation Office to support the successful deployment and sustainment of the Arizona Management System throughout the State. Prior to this role, Sarah worked in the Governor’s Office of Strategic Planning and Budgeting. Sarah earned her master’s in public administration from the Maxwell School at Syracuse University. She earned a bachelor’s degree in sociology from Southern Utah University. Sarah previously worked at a rural shelter for domestic violence and sexual assault victims in Southern Utah. Sarah has a great love for the Arizona desert, and enjoys hiking, running, triathlon, yoga, and all activities outdoors. She is currently training for the Phoenix-Mesa Marathon in February 2021.

    ^ Top of Speakers list.  ^ Top of Sessions.

    Names beginning with R - S
    Martha Ramirez-ValdiviaMartha T. Ramírez-Valdivia, PhD
    Associate Professor
    Universidad de La Frontera
    Dr. Martha Ramírez-Valdivia is currently appointed as Associate Professor at the Department of Industrial and Systems Engineering at Universidad de La Frontera. She also works as a consultant for Quality Systems in Higher Education and serves as Vice-president of the Board of Directors of a Technical Education Center. In the past, she has served as Director of Quality, Director of International Affairs, Director of the Undergraduate Program in Industrial Engineering, and Director of the Master of Quality Systems Management at the same university. She has authored several articles, book chapters and participated as researcher and co-researcher at several R&D projects in Chile, Nicaragua and the US. Her main areas of interest are related to quality management, efficiency measurement, process improvement, and simulation in Higher Education, Healthcare and Manufacturing. She served as President of the International Committee for the Council of Rectors of Chilean Universities, Member of the Integrated Work Table for designing of accreditation criteria and standards related to Quality Assurance-Higher Education, Member of the Board of Directors of the Quality Network for the Council of Rectors of Chilean Universities, Member of the Assurance Quality Network of State Universities, and Member of the Board of Directors for the Melton Foundation. In the US, she worked as Project Engineer at the Enterprise Systems Center of Lehigh University, Pennsylvania. In Nicaragua, she worked as full professor at Universidad Nacional de Ingeniería, as consultant for the Bolivar Program for Small Companies, and as consultant for the Central American Bank for Integration. She also served as National Director of Quality Control at the Ministry of Economy and Development.

    Ramos Dos SantosTiago Ramos dos Santos
    Supplier Quality Manager
    Tiago Ramos dos Santos is an Aeronautical engineer, MBA, with more than 20 years of experience in the Aeronautical and Oil & Gas industries. Six sigma black belt, ASQ-Certified Quality Engineer since 2009, Project Management Professional by PMI and Scrum master. Currently is a Supplier Quality Manager at Embraer the third biggest commercial aircraft manufacturer in the world.

    Marti RoperMarti Roper
    Director of Performance Transformation
    Trilogy Federal
    As the Director of Performance Transformation at Trilogy Federal, Dr. Marti Roper is a strategic change architect with a passion for bringing enduring and innovative solutions to the public sector. She has over 15 years experience tackling federal government, as well as private sector, challenges, and is known for delivering results at speed. Her concentrations are process and operations transformation, organizational design, leadership effectiveness, and financial analysis. Marti holds a BS and MS in Industrial Engineering (IE) from Georgia Tech, a PhD in IE from Virginia Tech, and is an ASQ Certified Six Sigma Black Belt. Her pre-Trilogy Federal experience includes time spent as in federal goverment leadership at both DoD and DHS, as well as at McKinsey and Company where she worked with Fortune 500 Companies to improve their performance.

    Scott RutherfordScott Rutherford 
    Instructor & Master Black Belt
    US Navy
    Scott Rutherford is currently an Instructor and Master Black Belt with the US Navy's NAVSEA Lean Six Sigma College, located in Portsmouth, VA. He is a U.S. Navy recognized Master Black Belt and has the following past ASQ certifications, CCT, CQE, CQA, CMoE, CSSBB. He has taught and mentored hundreds of Department of Defense students in the seven years he worked with the Navy's Lean Six Sigma College. In the past, Scott has served as the director of a US Navy metrology and calibration facility, he has taught statistics in the Business School of Christopher Newport University, located in Newport News, VA. He started his quality career in 1995 as a one-man quality department in the paperboard packaging industry. He currently resides in Yorktown, VA.

    Sheila ShaffieSheila Shaffie
    President & CEO
    ProcessArc, Inc. 
    A Process Geek at Heart. Entrepreneurial. Problem Solver. With over 15 years of business transformation and client experience (CX) management experience, Sheila honed her skills at 3 General Electric Businesses – Plastics, Healthcare and Capital. As the co-founder of ProcessArc and trusted partner of financial institutions around the globe she has helped her clients discover their potential for growth and improved CX by leveragin emerging technology and re-imagining business processes. A sample list of her clients include: Charles Schwab, Fiserv, US Bank, Ally Financial, Liberty Mutual Group and American Capital. Sheila holds an MBA from the University of Chicago and a BS in chemical engineering from the University of Waterloo. She is GE Lean Six Sigma Green Belt, Black Belt, and Master Black Belt certified. She has received additional training in GE’s Technical Leadership and Management Development Programs, as well as Change Acceleration Process (CAP) and CAP Facilitation.

    Kashni SharmaKashni Sharma, PMP
    The Boulevard Consulting Group, LLC

    Ms. Kashni Sharma has over 8 years of experience as an lean and six sigma analyst and project manager as an Associate at The Boulevard Consulting Group. She graduated from the University of Maryland with a Masters in Applied Economics and received a Bachelor’s degree in Economics through the University of Maryland, as well. She is certified through the Project Management Institute (PMI) as Project Management Professional (PMP). As an Associate, Ms. Sharma manages the development and application of analytical methodologies and capabilities for program and policy evaluations and feasibility studies for an array of private sector and government clients, including analytical evaluations for DoD. Ms. Sharma has applied decision analysis and analytics by developing an Excel® Visual Basic for Applications (VBA)-based end-to-end acquisition analysis application that enables planners and stakeholders to perform quick, effective evaluations to include risk impact analysis, financial forecasting, schedule feasibility analysis, and performance optimization. In addition to client facing roles, Ms. Sharma has managed work related to internal corporate operations aimed towards business process improvement with the development of company-wide standard operating procedures and implementation of collaborative resources for project management activities to improve business processes throughout the organization.

    Russ SnyderRuss Snyder, PE 
    Director Engineering 
    ICDG Manufacturing, Intel Corporation
    Russ Snyder is a Director at Intel, managing Operations and Engineering for Wireless Silicon and Module Manufacturing. Russ is a Registered Professional Engineer, MBA, and Lean/Six Sigma Green Belt. Russ has spent 14 years immersed in managing and understanding the Far East outsourced manufacturing ecosystem as both a customer and a supplier. Russ has a long track record of Change Management and application of Lean/Six Sigma principles in the outsourced ecosytem to improve outsourced factory quality and productivity as well as internal methods and practices. Prior to Intel, Russ worked for 14 years as an engineer and engineering manager in the engineering-construction industry focused on process automation for a variety of manufacturers including food and beverage, pulp and paper, tobacco, plastics, and aerospace.

    Nathan SoderborgNathan R. Soderborg, PhD, CRE, CSSBB
    Principal Scientist, Data Sciences

    Dr. Nathan R. Soderborg is a Principal Scientist in Exponent’s Statistical and Data Sciences practice, providing consulting services related to quality assurance, statistics, risk analysis, reliability engineering, process improvement, and mathematical modeling. His experience spans product development, testing, manufacturing, data analytics, and operations across a variety of industries. He works with organizations to proactively assess existing practices and instill systems that improve product and process quality. He uses statistics and data science to quantify risks and investigate and solve manufacturing and operational problems. He has an extensive background in process improvement and failure mode avoidance methods, including FMEA, robust design, and design for reliability. Dr. Soderborg holds a PhD in mathematics from the University of Michigan and an SM degree in engineering and management from MIT. He is a past president of the Detroit chapter of the American Statistical Association and an ASQ Certified Six Sigma Black Belt (CSSBB) and Reliability Engineer (CRE). As a Six Sigma Master Black Belt at Ford Motor Company, he was a primary architect of the company’s Design for Six Sigma (DFSS) methodology and deployment. In 2016, he served as a member of the team that developed ASQ's DFSS training curriculum.

    Soloy-Mary BethMary Beth Soloy 
    Nexus Quality and Productivity Specialists, Inc

    Mary Beth Soloy is the President of Nexus Quality and Productivity Specialists, Inc helping businesses improve their processes through the implementation of Lean and Six Sigma practices. She was the first Six Sigma Corporate Master Black Belt for Ford Motor Company in Dearborn, Michigan where she was responsible for the selection, communication, training and continuing education for over 400 Master Black Belts. Lessons learned from this successful effort helped to develop the foundation for the MBB certification process at ASQ. She led Ford’s Women in Product Development mentoring program for five years and has been a mentor for Ford, MentorNet, PASS and HOSTS. She received her BS in Industrial Engineering and Operations Research from the University Michigan and her MBA in International Marketing from John Carroll University.  Her professional career includes positions in Manufacturing, Engineering, Reliability and Quality at General Motors Corporation and Ford Motor Company.  She is an ASQ Certified Quality Engineer (CQE), Reliability Engineer (CRE), Six Sigma Black Belt (CSSBB) and Certified Master Black Belt (CMBB).  Mary Beth has been active in ASQ for over 30 years, achieving ASQ Fellow status in 2012 for “significant contributions to the development of Six Sigma at the local, national, and society levels; for ongoing mentoring and coaching of others in continual improvement; and for dedication in leading by example in continual learning efforts.”  Currently, Mary Beth serves as Secretary for the ASQ Automotive Division and is the Past-Chair and Treasurer for the ASQ Six Sigma Forum Technical Community Leadership Team as well as a member of the Editorial Review Board for ASQ Lean Six Sigma Review Magazine.  

    Emilie SteinhoffEmilie Steinhoff, PhD
    Lean Consultant
    Arizona Government Transformation Office

    Emilie Steinhoff, PhD is a Lean Consultant with the Arizona Government Transformation Office, working with state agencies to develop problem-solvers, and deploy, mature, and sustain the Arizona Management System. Prior experience includes semiconductor process engineering and pharmaceutical quality assurance. She also holds Six Sigma Greenbelt and Professional Scrum Master certifications.

    Scott SterbenzScott C. Sterbenz
    Six Sigma Master Black Belt
    Ford Motor Company

    Scott Sterbenz is a Six Sigma Master Black Belt at Ford Motor Company in Dearborn, Michigan. In this role since 2001, Scott solves customer satisfaction and quality issues using the DMAIC and DFSS toolsets. Outside of Ford, Scott serves as Technical Adviser for the United States Bowling Congress, the national governing body for the sport of bowling. There, he helps develop test plans and data analysis methods to set specifications for bowling lanes, pins, and balls—in addition to conducting ground-breaking research for the sport. A licensed Professional Engineer in the State of Michigan, Scott is a three-time ASQ Global Team Excellence Award finalist. Scott holds a bachelor's and master's degree in Mechanical Engineering from Wayne State University in Detroit—having graduated first in his class in both programs. For over twenty years, Scott has taught high school and college level math to middle school students as part of the MathCOUNTS competition program. Scott enjoys cycling around the country for multiple charities and is an accomplished bowler--with twelve certified 300 games and a high certified three-game series of 853.

    ^ Top of Speakers list.  ^ Top of Sessions.

    Names beginning with T - V
    Shrey TarparaShrey J. Tarpara
    Boulevard Consulting Group
    Shrey is a leading consultant for both private sector and government clients. As an ASQ-certified Six Sigma Black Belt, he is dedicated to the effective and efficient delivery of analytical services spanning operations, organizational change and transformation, risk, and strategy. Shrey has supported executives and Board of Directors from Fortune 500 companies by implementing strategic and organizational design initiatives throughout the organizations. His areas of expertise include data analytics, economics, and innovation. He invented and holds the patent to a capacitive and conductive sensing illuminating cable developed to improve wire replacement and troubleshooting processes within the healthcare and emergency response industries. Shrey holds a B.S. in Economics from the University of Maryland with a specialization in Technology Entrepreneurship.

    Torsten TimmTorsten Timm, MBA, CSSBB, CGFM, PMP, CMC
    Trilogy Federal LLC
    Mr. Torsten Timm is a Certified Six Sigma Black Belt supporting Federal transformative projects as a Director at Trilogy Federal LLC. Mr. Timm has over 25 years of experience in supporting large and small Federal agencies to master performance transformation challenges. During his career Mr. Timm has faclitated the implementation of critical back office functions such as agency financial systems and has specialized in process improvement methodologies for the Federal Government. In his private time Mr. Timm enjoys traveling, kayaking, and his garden.

    Paola TorresPaola Torres, MPA 
    Sr. Manager Performance Improvement 

    Paola Torres is a Lean Six Sigma and continuous improvement professional with 17 years of experience in the Healthcare industry. She is currently a Sr. Performance Improvement Manager at Healthfirst in NYC. Prior to joining Healthfirst, she was the Director of Supply Chain Transformation and Integration at NYU Langone Health. As a Lean Six Sigma practitioner and coach, she has led over 40 cross functional Kaizen/Rapid Improvement Events (RIE) integrating change management concepts and adult learning theory into applied process improvement science. In addition, Paola has developed several Lean Six Sigma healthcare specific courses, including a green belt training program implemented at NYU Langone Health. Paola received her Black Belt Certification from Rutgers University/Lockheed Martin in 2013. She is certified in Lean Kata, Training within Industry (TWI) and Prosci Change Management. A native of Colombia, she received her BS in Microbiology from Javeriana University in Bogota and MPA in Health Care Management from New York University.

    Richard UphoffRichard F. Uphoff 
    Operations Manager and Registered Principal
    The Vanguard Group
    Richard is an operations manager and registered principal with The Vanguard Group in Scottsdale, Arizona. He has over 25 years of experience in the financial services industry, having worked for 2 of the largest investment companies in the US. He holds the FINRA Series 7, 63 & 24 licenses. Richard is also a senior member of ASQ, is an ASQ-certified Quality Manager (CMQ) and Quality Engineer (CQE) and is a member of the leadership team of the Human Development and Leadership division. Richard is passionate about leadership, lean and personal improvement and is the creator of The Lean Leaders Blog on blogspot.com. He has written and presented on these topics both within ASQ and to a variety of audiences outside of ASQ.

    Willy VandenbrandeWilly W. Vandenbrande, MEng, CSSBB 
    QS Consult
    Willy Vandenbrande is the founder and President of QS Consult, a European consulting agency that assists organizations in various aspects of Quality Management. His client list includes a wide variety of manufacturing companies as well as service and non-profit organizations. He has delivered presentations at many international conferences and has written numerous articles on Quality Management. Willy holds a Master degree in Civil Engineering Metallurgy and a Master Degree in Total Quality Management. He is an ASQ Fellow and holds a Six Sigma Black Belt Certification from the American Society for Quality (ASQ). Willy is also an Academician to the International Academy for Quality (IAQ) and co-chair of the Quality in Planet Earth Concerns Think Tank of IAQ. He is the recipient of the 2019 Jack E. Lancaster Medal from ASQ.

    Pam VecllioPam Vecellio
    Continual Impact
    Pam Vecellio, from Continual Impact, helps organizations significantly improve results and create improvement culture transformations. We help you achieve big change, more than is thought possible. With Pam your teams will remove waste/errors; reduce processing times; increase quality; decrease costs; increase customers, revenue, and profitability; improve team engagement; and leave behind the skills to keep improving on your own. More at www.continualimpact.com

    ^ Top of Speakers list.  ^ Top of Sessions.

    Names beginning with W - Z
    Walks-Mike Mike Walsh
    Innovation and Futurist Speaker
    Bestselling Author Creator of the "Disruptive Future” blog
    IoT Expert

    Mike Walsh is the CEO of Tomorrow, a global consultancy on designing business for the 21st century and consumer innovation research lab. He advises leaders on how to thrive in this era of disruptive technological change.  Mike’s clients include many of the global Fortune 500, and as a sought-after keynote speaker, he regularly shares the stage with world leaders and business icons alike.  Mike previously founded Jupiter Research in Australia and has also held senior strategy roles at News Corporation in the Asia Pacific Region. Mike’s best-selling book FUTURETAINMENT, published by Phaidon was the winner of the design award by the Art Director’s Club in New York. His latest book, The Dictionary of Dangerous Ideas, is a collection of the most challenging concepts facing business leaders at the dawn of the 21st century.  His views have appeared in a wide range of international publications including BusinessWeek, and Forbes. Rather than focusing on the distant future, Mike focuses on the next five years – scanning the near horizon for disruptive technologies and consumer innovations on the verge of hitting critical mass – then translating these into usable business strategies. Publisher of the Disruptive Future blog read by thousands of professionals in the media and entertainment space, Mike Walsh’s unique insights and operating experience in emerging markets, breakthrough innovation, and business transformation, makes him an expert on the growing influence of consumers in BRIC countries.

    Scott WarrenScott Warren, MA, CSSBB, CPHQ, PMP
    Organizational Consultant
    UC Davis Health
    Scott Warren, M.A., is an operational consultant at UC Davis Health in Sacramento, California. He coaches clinical and operational organizations in the application of Lean and Six Sigma techniques for the improvement of their processes. Under his guidance, the Hospitalist team increased the percentage of patients discharged before noon by 96%, the Pediatrics Department increased the percentage of physicians leaving work on time by 50%, the Children's Surgery Center reduced the number of transfer-related safety incidents by 65%, and the Radiology Department reduced the turn around time for CT images ordered by the Emergency Department by 41%. Scott holds a Master of Arts degree in Economics from California State University, Sacramento. He is a Certified Six Sigma Black Belt, a Certified Professional in Healthcare Quality, and a Project Management Professional.

    Colin WasiloffColin Wasiloff, D.Engr., MBB, DFSSBB 
    CPI Deployment Director
    Dr. Wasiloff is a lifelong learner, educator, and subscriber of the “Science of Better” mindset. Currently serving as an Army-certified LSS Master Black Belt and Operations Research and Systems Analyst, Colin is a motivated Lean Six Sigma, Design for Six Sigma and Value Engineering expert with a combined lifetime savings >$300M to the Federal Government through Continuous Process Improvement (CPI) efforts. Dr. Wasiloff has been active in building relationships across the Army’s Ground Vehicle community with over 500 hours of formal CPI training delivered, including US DoD training and academic lectures. Dr. Wasiloff has led and executed over 65 DMAIC, IDDOV, and non-gated CPI projects affecting positive change to the organization and its customers. Dr. Wasiloff has mentored over 20 belts through certification and exudes a passion for CPI, statistics, operations research, design of experiments, and data visualization. Colin holds a bachelors degree in Physics from Alma College, a masters degree from Eastern Michigan University, and a Doctorate in Engineering from Southern Methodist University (SMU). Colin enjoys spending his free time collecting data and improving processes at home with his wife Theresa and son Jack.

    Gregory WatsonGregory H. Watson, PhD EUR Ing 
    Founder, Chairman and Managing Partner
    Business Excellence. Solutions, Ltd.
    Dr. Watson has degrees in management, law, and industrial engineering. He is an 18-year ASQ Fellow and past-Chair (2000). In 2020 Dr. Watson was elected as an Honorary Member of ASQ, its highest honor. Previously, he has received the ASQ Distinguished Service Medal plus Lancaster, Crosby, and Ishikawa medals. He has been named an Honorary Member by nineteen other national quality associations. Dr. Watson has been a frequent speaker at ASQ national and divisional conferences and has delivered a webinar series for the Quality Management Division monthly throughout 2020. He is former quality executive with Hewlett-Packard, Compaq Computer, and Xerox and he has coached executives in quality transformations at Nokia Mobile Phones (1993-99); Toshiba (1999-2001); ExxonMobil (2001-02); and over 20 other companies. He is the only Westerner to be awarded a Deming Medal by JUSE – the W. Edwards Deming Award for Dissemination and Promotion (Overseas) in 2009. As President of ASQ, he authorized the formulation of the technical committee that has become the Lean Enterprise Division. He was the designer and developer of the original ASQ Six Sigma Training and was deeply involved in development of the ASQ Six Sigma certifications for Black Belt and Master Black Belt. The Six Sigma Forum has recognized him with its Award for Advancement of Six Sigma in 2018.

    Sam YankelevitchSam Yankelevitch 
    Xpress Lingo Solutions
    Sam is the CEO of Xpress Lingo Solutions, dedicated to helping organizations and their leaders align their teams to meet or exceed strategic goals. He does this by introducing effective daily work practices that help tie execution with results, in projects, operations and supply chains. He is an expert at visualizing the cause and effect relationship between culture and strategy. Sam is an author, team facilitator and international speaker, whose expertise is focused on the problems organizations and their leaders are experiencing in the increasing complexity of the 21st century. In his most recent corporate role, Sam was the GM of an industrial operation in England and prior to that the VP and General Manager of a German automotive supplier. Sam has spoken to over 5,000 people across the US, Mexico and Germany and has presented at the Kaizen Institute Congress, BMW Supplier Conference and the World Congress of the American Society for Quality (ASQ). To help get his message out, Sam has published: Walking the Invisible Gemba, Lean Communication, Global Lean and Lean Potion #9- Communication, the next lean frontier. Sam has several courses on Linkedin Learning on virtual and global team communication and often shares his expertise through his posts. Sam holds a BSci in Industrial Engineering and an Executive MA in Finance.

    Daniel ZrymiakDaniel J. Zrymiak, ASQ Fellow, CSSBB, PMP 
    Engagement Manager
    Daniel Zrymiak is an Engagement Manager at Ultranauts, based in Surrey, British Columbia. He holds a Bachelor’s degree in Commerce with Honors in Marketing from the University of Saskatchewan in Saskatoon. Zrymiak is an ASQ Fellow and has was awarded ASQ’s Feigenbaum and Crosby Medals. Zrymiak is certified as a PMP from PMI, Scrum Master, ITIL v4, and holds a Six Sigma Black Belt from ASQ along with Quality Manager, Software Quality Engineer, and multiple Quality Auditor credentials. Zrymiak is a Quality Press co-author of books on Six Sigma and Cost of Quality , and remains active with ASQ's technical communities and awards committees.

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