Theme 

Operational excellence requires strong leadership and is demonstrated through outstanding results. It is an integrated approach to organizational performance management that results in delivery of ever-improving value to customers and stakeholders, contributing to ongoing organizational success; improvement of an organization’s overall effectiveness and capabilities; and learning for the organization and for people in the workforce. The pandemic has caused organizations to change and adapt.

This conference will engage quality practitioners in a dialogue that will inspire, motivate, educate, prepare and support members of the global quality community so that they will leave with the necessary skills and knowledge to lead their organization towards excellence in the face of challenges and crisis. This event focuses on identifying ways of putting ideas and learnings into action at all levels in an organization. The knowledge gained will assist individuals and organizations in lowering operational risk and operating costs, thus increases revenues and helping them achieve their business objectives.