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Certification

Frequently Asked Questions

Are my exam results final?

ASQ certification exam development relies heavily on the efforts of ASQ certified members. During the course of a year, approximately 300 subject-matter experts (SMEs) are involved in some phase of exam development. The ASQ Certification Board, which is composed of volunteer SMEs, has oversight responsibility for the exams, and its top priority is to ensure the integrity of the exam development process. For more information regarding the exam development process, please contact cert@asq.org.

Statistical analysis is conducted on a regular basis to identify exam items that do not perform as well as expected. Once identified, these items are reviewed by the appropriate members of the certification board as well as the ASQ certification test development staff. If a question is determined to be unfair or inaccurate, all examinees will be given credit for that question on the exam. Any changes to exam results will be determined and communicated to candidates no later than 30 days from the close of the testing window.

Appeal policy

Candidates have the right to appeal their exam results. Candidates shall follow the procedures for addressing that appeal. This policy applies to the administration of all ASQ certification exams. Appeals must be submitted within 30 calendar days of the examination date to be considered. Please complete the appeals form with the following information and submit by email to cert@asq.org.

Appeals information shall include:

  • Postal address of appellant
  • Email address of appellant
  • Telephone contact number(s) of appellant (if available)
  • Exam Taken
  • Exam Location
  • Exam Date
  • Reason for Appeal
  • Outcome Desired
  • Within 10-12 business days of receiving the appeal, the Appeals Board, which comprises the Certification Board vice chair and exam chair of the exam in question, shall disposition the appeal with one of the following actions:

  • Grant the appeal and remedy sought
  • Grant the appeal and given remedy deemed appropriate
  • Deny the appeal
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