Is this your first World Conference? If so, you may have a valuable perspective on the event. At the Tuesday morning keynote, author and leadership expert Liz Wiseman spoke about valuable perspective of rookies in the workplace—those who are new to a position or field. Despite popular belief, rookies don’t bring new ideas to the table. (In fact, they don’t bring any ideas.) Rather, they bring a new way of looking at problems and solutions.
The afternoon speaker, psychology scholar and author Brian Little, focused on the difference between the traits and characteristics of introverts and extroverts. The big takeaway is to know own’s first nature in order to perform at optimal level. For example, introverts solve problems better when they are away from stimulation, and extroverts seek stimulation to carry out tasks effectively. He encouraged the audience to be audacious and try things outside of their personalities and comfort zones, but to find a “restorative niche” that resets them to a natural stimulation level.
Tuesday was a full day of sessions and live quality cast studies presented as part of the International Team Excellence Awards program. In the afternoon there was an exhibit hall extravaganza with games, music, and prizes, and caricature sketches. The day concluded with a networking reception at Milwaukee’s iconic Harley-Davidson Museum.
International Team Excellence Award Ceremony
Keynote Speaker Josh Linkner, entrepreneur and venture capitalist
[This is a guest blog by Julia McIntosh of ASQ’s communications department.]
Perhaps one of the strongest pro-quality messages at the entire 2014 ASQ World Conference on Quality and Improvement came during the final keynote of the event. Education reformer Michelle Rhee spoke of turning around a failing school district. Although Rhee doesn’t work in “quality” per se, her speech energized the audience to stand up and clap in agreement. Her conclusion was saluted with a standing ovation.
Rhee’s key points? Education is a priority because it determines the quality of the workplace we will get. And, in the U.S., we overpraise our children and give out too many unearned trophies and awards during the course of their education. We celebrate mediocrity, rather than quality.
Rhee’s closing keynote was preceded by the International Team Excellence Awards
process ceremony–an antidote to mediocrity if there ever was one. Team Excellence recognizes the best quality improvement teams worldwide, and is the only international team recognition process of its kind in the world. This year’s winners are:
Volkswagen Argentina Cordoba Plant, Contact Zone team
JCYM Continuous Improvement Team, Johnson Controls, Shanghai