The 2020 Quality 4.0 Virtual Summit

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WHAT AN INCREDIBLE EVENT!  

The Quality 4.0 Summit was a huge success! This past week, more than 200 quality professionals from around the globe gathered together online to learn how to draft a digital blueprint. Each of the three days was packed with amazing presentations and insights, followed by dynamic discussion.  With the variety of different events on the schedule, you had many options to chose from.  There was so much to see and do to engage with experts and peers.  There was even Happy Hour Trivia two nights in a row with the winners earning a free virtual registration to the 2021 WCQI event!  If you weren’t there, you missed an incredible Summit.   

Quality 4.0 aligns quality practices with the digital environment but we know implementing Quality 4.0 in organizations can be hard. This three-day digital event featured the most popular elements of the annual Quality 4.0 Summit–like innovative keynote speakers and future-focused sessions–while also adding new interactive components.  

For all of those who joined us for the 2020 Quality 4.0 Summit, thank you for being part of this first-of-its-kind virtual event! Keep reading to learn about some of the key take-aways from this week and put a reminder in your calendar now to plan for the Quality 4.0 Summit in 2021! 

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Sheryl Connelly presented “Confessions of a Corporate Futurist: Coming Trends that Will Revolutionize Your Business”. The future plays out in unexpected ways, despite the best efforts to prepare for the unknown. Most often, the success and failure of an organization comes down to two things: its ability to manage uncertainty and effectively identify how trends could have significant impacts to one’s business. Connelly revealed her secrets for how to think like a futurist, providing expertise and strategies necessary for effectively anticipating change. From the 10 megatrends that could change the world as we know it before the year 2050, to perspective that will forever change one’s approach to long-term planning and strategy, she delivered the insights necessary for organizations across industry sectors to prosper, innovate, and remain relevant in our world. 

Michael Gale led an interactive keynote presentation, “Excellence in a Digital Age: Where Quality Evolves in a World of Uncertain Opportunity”. Gale walked participants through the underlying shifts in thinking and architectures for the 28% of companies thriving with their digital transformations, and how they can apply that thinking to influence their own organizations. Gale showcased data from the research partnership between ASQE and Forbes Insights for the Insights on Excellence Benchmarking Tool and discussed how executives and quality professionals look at information. The session tapped into research for Gale’s best-selling book, The Digital Helix. Gale reintroduced and emphasized the five aspects of excellence, and how they can be used to implement Quality 4.0.  

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Mike Lipkin kicked off the third day of the Summit with his inspiring (and entertaining) keynote “Use Your Superpowers to Lead the Recovery”. Drawing on the post-pandemic reality organizations will have to adjust to, Lipkin provided examples of how the professional landscape is changing, and how listeners can breakthrough this new environment. Lipkin guided listeners through ten key forces that are shaping the immediate future and demonstrated the power of certainty, charisma, and conditioning.  

In the final keynote presentation, Radha Agrawal presented “Community Building 101”. She outlined the roles of attendee’s “friends”, “followers” and “users” and how all those relationships can still leave people feeling isolated. Radha Agrawal called this “community confusion.” She discussed how leaders need to cultivate their personal communities beyond business. When leaders find support, they create connections–both personal and within their teams—which studies show are key to happiness, fulfillment, and success. Radha shared the outcome of 18 months dedicated to synthesizing her key methods for community building called the CRAWL (core values, rituals, aesthetics, why, language) Method.  

This year’s event featured three focus areas that helped attendees customize their experience according to which part of Quality 4.0 was most interesting to them. Each focus area had a curated selection of workshops, and on-demand sessions. 

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For those just beginning their journey with Quality 4.0, or who want to brush up on their foundational knowledge, this focus area provided the building blocks of Quality 4.0, from terms and definitions to implementation strategies.  

In the session “Unleashing Quality to Support Industry 4.0” presenter Arron Angle outlined the issue that many quality professionals know to be true-only 15% of organizations believe that quality is a priority for executive management, but prioritizing quality can have large positive impacts to a company’s bottom line. Angle explained the value of Behavior Based Quality, or BBQ, to help executive leadership buy-in and promote a culture of quality across an organization. Angle laid out the ways that having a “breathing” BBQ can help aid participants in implementing their Quality 4.0 program.  

Attendees looking to contextualize their role within digital transformation found André Carvalho’s presentation especially useful. In “Why Digital is Not Enough: Finding Value with Quality 4.0”, Carvalho explained the limitations of technology-driven approaches to Industry 4.0. He gave examples of the ways that quality practitioner’s perspectives are valuable, even in organizational focus is heavily on technical innovation. With the variety of methodologies used in “traditional” quality, Carvalho emphasized the importance of creating an integrated approach to Quality 4.0, in order to identify the real value in the technologies, processes, and strategies adopted.  

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The ability to integrate quality into new technologies is critical for the success of Quality 4.0. With sessions highlighting data and automation, this focus area helped attendees see their role in digital transformation.  

Constantin Stan and Alexandra Niculae provided a great scope of information on the robotic process automation (RPA) in their presentation “How the 6 Sigma Belts Improve Robotic Process Automation”. They discussed how an improved process is more suitable for automation, and how a preliminary Lean Six Sigma project will bring even more results than the automation itself. The pair provided insights on how to prioritize the right processes for the robotic process automation, the right tools and deliverables for the process transformation, frequent errors – the efforts and mitigation plans, the Process Design Document which included content and traps to avoid for LSS professionals, as well as discussing roles and responsibilities of an LSS professional in every RPA project. 

In the presentation “Preparing for AI with Lessons from Your Gage R&R Past” Christopher Colaw explained how AI maturity depends on detection and classification capabilities, as well as an adequate source of training data, in addition to minimized hardware variation (visual cameras and lighting hardware). He grouped these focus areas can be grouped into two main actions for the organization; 1) qualification of the AI Algorithm, and 2) Attribute Gage R&R for the hardware which is used to capture the image and enable execution of the AI Algorithm. Colaw explained how only after these two actions are successfully satisfied can the Quality 4.0 organization display confidence in their efforts to ensure this new form of measurement variation is minimized. 

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This focus area aimed to help quality professionals understand how their organizations can build a cultural foundation of innovation through training, management, and measurement tools. 

Scott Burgmeyer and Tammy Rogers presented “Culture Through Self-Awareness & People Data”. During this workshop, participants delved into the science behind what drives people. By understanding the core drives, participants can use this people data to be an effective and productive team member and leader. Burgmeyer and Rogers used examples to showcase how understanding ourselves, our team members, and using people data builds high performance and positive employee engagement.  

Attendees of every generation found a lot of value in the session “Engaging the New Generations in Quality 4.0” lead by Luciana Paulise. Paulise provided relatable examples of the changing and evolving workplace, and how each generation behaves. It’s critical for leaders to learn how to attract, train, and engage the younger generations of quality professionals, and Paulise laid out ways to understand Millennials and Gen Z in order to build a new employee experience in Industry 4.0.  

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The Lighthouse Series helped attendees connect with the newest trends and emerging technologies in quality program implementation while learning from industry frontrunners. 

During “Easing into Big Data: From Logistic Regression to CART” speaker Kristine Nissen Bradley built upon quality professional’s foundation of data knowledge to explore the current machine learning approaches that are becoming common in the field. Nissen Bradley explains the Classification and Regression Trees learning technique and walks participants through how to interpret the analysis.  

In a very relevant on-demand session, Therese Costich presented “COVID-19-Forcing Digital Transformation”. Costich explained how the term disruption often connotes negativity when it should be considered an opportunity for positive change. In this session, participants discussed the opportunities that arise as a result of embracing disruption, how an organization can thrive by taking advantage of the opportunities, and how organizations in any industry can redefine how they do business by streamlining their digital transformation journey with an operational excellence platform. 

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On Wednesday, attendees got an exclusive preview of the new ASQExcellence offering, the Insights on Excellence Benchmarking Tool. ASQE chair Dani Picciotti and CEO Jim Templin led the presentation. The presentation highlighted how the Insights on Excellence (IoE) tool has been developed through the partnership with Forbes Insights, and described its functionality as an intuitive tool for a variety of employees within organizations. This tool will be a leading benefit of the new ASQE Organizational Membership levels, which are coming in early 2021.  

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Even though event participants couldn’t swap business cards in the hallway or chat over meals, the Summit created plenty of opportunities for the quality community to connect and learn from one another.  

Brain Dates, a new feature in the 2020 Summit, were small interactive sessions, that fostered group discussions around identifying solutions to common challenges. From learning how to publish a book, use storytelling to lead teams, to recovering customer relationships participants were able to get their questions answered and network with like-minded colleagues.  

Attendees also had the opportunity to learn more about the event sponsors, and ASQ and ASQE services through the Quality 4.0 Solutions Center. By clicking through this interactive portal, participants could explore new industry product and service offerings, download exclusive resources, and even pop into a video chat room to have real conversations with Solution Center representatives.  

At the end of the day on Monday and Tuesday, attendees were unable to unwind with Virtual Happy Hours featuring hosted trivia!  Both nights reflected an equal combination of competition and fun as attendees played to win a virtual registration to WCQI 2021.  It was a great way to end each full day of learning.

Thank you to everyone who joined us for a great Quality 4.0 Virtual Summit, we look forward to continuing to help you succeed with digital transformation, and we will see 2021!  

Be sure to keep an eye out for our upcoming events, including Medical Mondays in November. This new series will offer insights into how quality professionals in the healthcare community can not only manage the current conditions facing them but build meaningful quality processes and systems that will last.

This event would not have been a success without our sponsors and exhibitors!

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The Inaugural WCQI Virtual

WCQI Virtual

The global response to COVID-19 has changed how people everywhere work, connect, and learn. One thing that hasn’t changed: ASQ’s commitment to educating and inspiring members. While ASQ made the necessary decision to cancel the 2020 in-person World Conference on Quality and Improvement (WCQI), we knew there was more we could do. Driven by the challenge to provide members with the unique value that WCQI always provides, on May 6, 2020 ASQ hosted the inaugural WCQI Virtual. Thousands of ASQ members joined this completely digital event featuring world-renowned keynote speakers, dozens of on-demand recordings, and online networking forums.

Keynote Speakers
Keynote Speaker James Clear
Keynote Speaker James Clear

Personal development speaker and bestselling author of Atomic Habits James Clear began the event with his presentation “Atomic Habits: How to Get 1% Better Every Day.” After suffering from a traumatic brain injury in his youth, Clear was forced to rebuild his life through small moments and achievements. This experience changed his life, and he realized that while luck is not within your control, habits are. Through examples from literature, biology, and economics, Clear outlined the value of incremental improvements. Achieving true excellence is not about radical change, but rather accruing small improvements over time. Clear guided members through his four stages of building successful habits and provided tactical tips to help quality professionals implement new habits in their personal and professional lives.

Keynote Speaker Shabnam Mogharabi
Shabnam Mogharabi

The second keynote speaker was Shabnam Mogharabi. Cofounder of media company SoulPancake, Mogharabi brought her experience in digital content, media, and building startups to her keynote presentation “The Power of Positive Psychology.” Mogharabi presented research from Dr. Martin Seligman on the changes to the brain’s chemical infrastructure with positive perspectives. In today’s uncertain landscape, many people are looking at corporations to lead with a sense of purpose. If professionals can learn their “why,” they can help guide social responsibility within their organization. By practicing gratitude, vulnerability, and connection, people are able to tap into positive psychology and create more authentic personal and professional lives.

myASQ Virtual Discussions

WCQI has always provided a collaborative space for quality professionals to network with people across industries, interests, and even countries. For WCQI Virtual, we knew that creating opportunities for collaboration was more important than ever. With the help of ASQ’s Technical Program Committee and World Conference Reviewers, we hosted virtual discussion boards on ASQ’s community platform, myASQ. Throughout the week, members asked questions, challenged ideas, and learned from one another on a variety of quality topics. With over 900 new members joining the community, the conversations have continued to grow. Here are a few stand-out observations:

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On-Demand Recordings

WCQI is known for bringing quality experts, industry trailblazers, and thought leaders together to teach and share exclusive content. This year, ASQ is offering dozens of on-demand recordings for both members and nonmembers. With three focus areas—Quality Foundations, Beyond Technical, and Sustaining Innovation—quality professionals can expand their knowledge and skills with topical recordings like Integrating Risk, Leading Change in a Changing World, and Designing High Impact Experiments. These recordings are available for purchase until June 1, 2020, so take advantage of this opportunity!


Without our ASQ members, WCQI Virtual would not have been the success it was. So, to our members, we want to say thank you! Your abilities to adapt, your willingness to try new systems, and your consistent drive to learn and improve made this event possible. To quality professionals seeking inspiration, connections, and access to exclusive, members-only benefits like WCQI Virtual, please consider becoming an ASQ member today. We hope to see you all for WCQI 2021!

Learn How to Master the Remote Audit

Within the past two weeks, the state of the world looks much different. People around the globe are working from home, including quality professionals. This pivot to virtual quality means that doing a remote audit, or e-audit, will become crucial to doing business. We’ve rounded up some free resources to help prepare professionals to lead organizations through successful remote audits.

Explaining E-Audits

In this classic ASQTV in-depth episode, auditing expert Shauna Wilson explains how organizations can utilize remote auditing.

Ask the Standards Experts

ASQ’s Ask The Standard Experts blog is designed to provide answers to technical questions about international and American national standards, facilitated or developed and supported by ASQ. Experts answer questions about remote auditing and Computer Assisted Auditing Techniques (CAAT).

Mastering Communication for Auditors

In this webcast, Six Sigma Black Belt and auditor Kaiwen Cheng shares tips for effective communication throughout the audit process, from gathering your findings to presenting them successfully using the 5 Whys.

Setting Up a Remote Audit

Quality Management tool Qooling released some helpful tips to setting up e-audits for the first time. Summit CPA Group also wrote about 5 Traits of Successful Remote Audits.

Managing Virtual Team Meetings

In this ASQTV episode, past ASQ Innovation Division chair Peter Merrill shares his advice on hosting successful virtual meetings.

QMS: Prove Your Worth

In this 2018 Quality Progress article, author and professional engineer Govind Ramu walks readers through ways to prove the value of quality management systems, and clear misconceptions about what quality professionals do. Being able to speak to the value of quality is as important now as it has ever been.

ASQ Audit Division

ASQ’s Audit Division is a team of more than 7,000 professionals interested in learning more about and advancing auditing as a profession. The Audit Division publishes newsletters, webinars, and discussion boards on a variety of auditing topics.


As we all adjust to this changing professional landscape, ASQ will work hard to continue to provide accurate industry-specific resources to help the quality community continue to excel.

Be sure to follow us on social media (@ASQ) for more quality news and resources, and let us know what you would like to see on our blog in the future.

Excellence through quality

ASQ Reading List: Lean and Six Sigma

Data scientist, industrial engineer, and Six Sigma Master Black Belt Jeff Veyera tells us what are his best book recommendations to master lean and Six Sigma.

Meet Jeff Veyera at the ASQ Lean and Six Sigma Conference! Veyera will be at the Quality Press bookstore, located in the Grande Ballroom, on Sunday February 23 and Monday, February 24.

Lean and Six Sigma are the two most successful quality improvement strategies, but implementing them effectively is not an easy task. Author of the upcoming book Culture is Everything: How to Become a True Culture Warrior and Lead Your Organization to Victory, Jeff Veyera has spent his career solving difficult business problems with lean and Six Sigma. Today, he’s sharing the quality and lean and Six Sigma books on his shelf that he can’t live without.

Continue reading “ASQ Reading List: Lean and Six Sigma”