The 2020 Quality 4.0 Virtual Summit

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WHAT AN INCREDIBLE EVENT!  

The Quality 4.0 Summit was a huge success! This past week, more than 200 quality professionals from around the globe gathered together online to learn how to draft a digital blueprint. Each of the three days was packed with amazing presentations and insights, followed by dynamic discussion.  With the variety of different events on the schedule, you had many options to chose from.  There was so much to see and do to engage with experts and peers.  There was even Happy Hour Trivia two nights in a row with the winners earning a free virtual registration to the 2021 WCQI event!  If you weren’t there, you missed an incredible Summit.   

Quality 4.0 aligns quality practices with the digital environment but we know implementing Quality 4.0 in organizations can be hard. This three-day digital event featured the most popular elements of the annual Quality 4.0 Summit–like innovative keynote speakers and future-focused sessions–while also adding new interactive components.  

For all of those who joined us for the 2020 Quality 4.0 Summit, thank you for being part of this first-of-its-kind virtual event! Keep reading to learn about some of the key take-aways from this week and put a reminder in your calendar now to plan for the Quality 4.0 Summit in 2021! 

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Sheryl Connelly presented “Confessions of a Corporate Futurist: Coming Trends that Will Revolutionize Your Business”. The future plays out in unexpected ways, despite the best efforts to prepare for the unknown. Most often, the success and failure of an organization comes down to two things: its ability to manage uncertainty and effectively identify how trends could have significant impacts to one’s business. Connelly revealed her secrets for how to think like a futurist, providing expertise and strategies necessary for effectively anticipating change. From the 10 megatrends that could change the world as we know it before the year 2050, to perspective that will forever change one’s approach to long-term planning and strategy, she delivered the insights necessary for organizations across industry sectors to prosper, innovate, and remain relevant in our world. 

Michael Gale led an interactive keynote presentation, “Excellence in a Digital Age: Where Quality Evolves in a World of Uncertain Opportunity”. Gale walked participants through the underlying shifts in thinking and architectures for the 28% of companies thriving with their digital transformations, and how they can apply that thinking to influence their own organizations. Gale showcased data from the research partnership between ASQE and Forbes Insights for the Insights on Excellence Benchmarking Tool and discussed how executives and quality professionals look at information. The session tapped into research for Gale’s best-selling book, The Digital Helix. Gale reintroduced and emphasized the five aspects of excellence, and how they can be used to implement Quality 4.0.  

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Mike Lipkin kicked off the third day of the Summit with his inspiring (and entertaining) keynote “Use Your Superpowers to Lead the Recovery”. Drawing on the post-pandemic reality organizations will have to adjust to, Lipkin provided examples of how the professional landscape is changing, and how listeners can breakthrough this new environment. Lipkin guided listeners through ten key forces that are shaping the immediate future and demonstrated the power of certainty, charisma, and conditioning.  

In the final keynote presentation, Radha Agrawal presented “Community Building 101”. She outlined the roles of attendee’s “friends”, “followers” and “users” and how all those relationships can still leave people feeling isolated. Radha Agrawal called this “community confusion.” She discussed how leaders need to cultivate their personal communities beyond business. When leaders find support, they create connections–both personal and within their teams—which studies show are key to happiness, fulfillment, and success. Radha shared the outcome of 18 months dedicated to synthesizing her key methods for community building called the CRAWL (core values, rituals, aesthetics, why, language) Method.  

This year’s event featured three focus areas that helped attendees customize their experience according to which part of Quality 4.0 was most interesting to them. Each focus area had a curated selection of workshops, and on-demand sessions. 

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For those just beginning their journey with Quality 4.0, or who want to brush up on their foundational knowledge, this focus area provided the building blocks of Quality 4.0, from terms and definitions to implementation strategies.  

In the session “Unleashing Quality to Support Industry 4.0” presenter Arron Angle outlined the issue that many quality professionals know to be true-only 15% of organizations believe that quality is a priority for executive management, but prioritizing quality can have large positive impacts to a company’s bottom line. Angle explained the value of Behavior Based Quality, or BBQ, to help executive leadership buy-in and promote a culture of quality across an organization. Angle laid out the ways that having a “breathing” BBQ can help aid participants in implementing their Quality 4.0 program.  

Attendees looking to contextualize their role within digital transformation found André Carvalho’s presentation especially useful. In “Why Digital is Not Enough: Finding Value with Quality 4.0”, Carvalho explained the limitations of technology-driven approaches to Industry 4.0. He gave examples of the ways that quality practitioner’s perspectives are valuable, even in organizational focus is heavily on technical innovation. With the variety of methodologies used in “traditional” quality, Carvalho emphasized the importance of creating an integrated approach to Quality 4.0, in order to identify the real value in the technologies, processes, and strategies adopted.  

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The ability to integrate quality into new technologies is critical for the success of Quality 4.0. With sessions highlighting data and automation, this focus area helped attendees see their role in digital transformation.  

Constantin Stan and Alexandra Niculae provided a great scope of information on the robotic process automation (RPA) in their presentation “How the 6 Sigma Belts Improve Robotic Process Automation”. They discussed how an improved process is more suitable for automation, and how a preliminary Lean Six Sigma project will bring even more results than the automation itself. The pair provided insights on how to prioritize the right processes for the robotic process automation, the right tools and deliverables for the process transformation, frequent errors – the efforts and mitigation plans, the Process Design Document which included content and traps to avoid for LSS professionals, as well as discussing roles and responsibilities of an LSS professional in every RPA project. 

In the presentation “Preparing for AI with Lessons from Your Gage R&R Past” Christopher Colaw explained how AI maturity depends on detection and classification capabilities, as well as an adequate source of training data, in addition to minimized hardware variation (visual cameras and lighting hardware). He grouped these focus areas can be grouped into two main actions for the organization; 1) qualification of the AI Algorithm, and 2) Attribute Gage R&R for the hardware which is used to capture the image and enable execution of the AI Algorithm. Colaw explained how only after these two actions are successfully satisfied can the Quality 4.0 organization display confidence in their efforts to ensure this new form of measurement variation is minimized. 

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This focus area aimed to help quality professionals understand how their organizations can build a cultural foundation of innovation through training, management, and measurement tools. 

Scott Burgmeyer and Tammy Rogers presented “Culture Through Self-Awareness & People Data”. During this workshop, participants delved into the science behind what drives people. By understanding the core drives, participants can use this people data to be an effective and productive team member and leader. Burgmeyer and Rogers used examples to showcase how understanding ourselves, our team members, and using people data builds high performance and positive employee engagement.  

Attendees of every generation found a lot of value in the session “Engaging the New Generations in Quality 4.0” lead by Luciana Paulise. Paulise provided relatable examples of the changing and evolving workplace, and how each generation behaves. It’s critical for leaders to learn how to attract, train, and engage the younger generations of quality professionals, and Paulise laid out ways to understand Millennials and Gen Z in order to build a new employee experience in Industry 4.0.  

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The Lighthouse Series helped attendees connect with the newest trends and emerging technologies in quality program implementation while learning from industry frontrunners. 

During “Easing into Big Data: From Logistic Regression to CART” speaker Kristine Nissen Bradley built upon quality professional’s foundation of data knowledge to explore the current machine learning approaches that are becoming common in the field. Nissen Bradley explains the Classification and Regression Trees learning technique and walks participants through how to interpret the analysis.  

In a very relevant on-demand session, Therese Costich presented “COVID-19-Forcing Digital Transformation”. Costich explained how the term disruption often connotes negativity when it should be considered an opportunity for positive change. In this session, participants discussed the opportunities that arise as a result of embracing disruption, how an organization can thrive by taking advantage of the opportunities, and how organizations in any industry can redefine how they do business by streamlining their digital transformation journey with an operational excellence platform. 

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On Wednesday, attendees got an exclusive preview of the new ASQExcellence offering, the Insights on Excellence Benchmarking Tool. ASQE chair Dani Picciotti and CEO Jim Templin led the presentation. The presentation highlighted how the Insights on Excellence (IoE) tool has been developed through the partnership with Forbes Insights, and described its functionality as an intuitive tool for a variety of employees within organizations. This tool will be a leading benefit of the new ASQE Organizational Membership levels, which are coming in early 2021.  

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Even though event participants couldn’t swap business cards in the hallway or chat over meals, the Summit created plenty of opportunities for the quality community to connect and learn from one another.  

Brain Dates, a new feature in the 2020 Summit, were small interactive sessions, that fostered group discussions around identifying solutions to common challenges. From learning how to publish a book, use storytelling to lead teams, to recovering customer relationships participants were able to get their questions answered and network with like-minded colleagues.  

Attendees also had the opportunity to learn more about the event sponsors, and ASQ and ASQE services through the Quality 4.0 Solutions Center. By clicking through this interactive portal, participants could explore new industry product and service offerings, download exclusive resources, and even pop into a video chat room to have real conversations with Solution Center representatives.  

At the end of the day on Monday and Tuesday, attendees were unable to unwind with Virtual Happy Hours featuring hosted trivia!  Both nights reflected an equal combination of competition and fun as attendees played to win a virtual registration to WCQI 2021.  It was a great way to end each full day of learning.

Thank you to everyone who joined us for a great Quality 4.0 Virtual Summit, we look forward to continuing to help you succeed with digital transformation, and we will see 2021!  

Be sure to keep an eye out for our upcoming events, including Medical Mondays in November. This new series will offer insights into how quality professionals in the healthcare community can not only manage the current conditions facing them but build meaningful quality processes and systems that will last.

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ASQ World Conference on Quality and Improvement: Day 2

The second day of ASQ’s World Conference on Quality and Improvement started with a keynote by Margaret Haffernan, an author and entrepreneur, who spoke about confirmation bias. We are drawn to the ideas and people that are familiar to us and that reflect our views–“We would rather be wrong than alone.”

In the workplace, that’s why we may be hesitant to question mistakes or authority.

“Investing time with people not like you makes conflict easier,” said Heffernan. “We have to reframe conflict as thinking and decision-making as hypothesis.”  Great questions are the heart and soul of great collective thinking—what is the dis-confirming data, what are the alternatives? The key takeaway is that willful blindness is part of being human, but we can work to overcome some of that bias.

This is a good lesson to impart at an international conference with thousands in attendance—and probably just as many learning opportunities.

A  not-unrelated takeway ran through the keynote of the afternoon speaker, Charles Best, founder of DonorsChoose.org. The organization Best founded helps raise money for schools and teachers in innovative ways–such as funding field trips or school activities for teachers whose students do well on certain assessments (a system preferable for many to tying salary to student performance).

In the afternoon, there was another opportunity for expanding one’s horizons and networking with people from all walks of life. The exhibit hall extravaganza kicked off at 2:15 p.m. and featured live music, many giveaways and prizes, and afternoon treats.

The day concluded with yet another great networking opportunity—the networking reception, which most guests attended—or so it seemed.

Wednesday highlights:

-The closing session by keynote speaker, Analjit Singh, Founder Chairman of Max India Limited, and the International Team Excellence Awards Ceremony, 10:30-noon, in Delta Ballroom A.

The Pros and Cons of Conferences

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[This is a guest post by Julia McIntosh of ASQ communications.]

At ASQ, this is the time of the year when we focus on our biggest annual event, the ASQ World Conference on Quality and Improvement.  This year, the conference takes place May 4-6 in Nashville, Tennessee (and, yes, you can still register).

As is our tradition on this blog, in April we often reflect on the value of conferences, networking, and professional meetings of all types.

We all know that in recent years, some organizations have cut back on conferences and events—both in planning them and in sponsoring staff to attend. These days there are many alternatives to such events, including:

-Local events: These include conferences close to home or requiring minimal travel. legosSome professionals choose to forgo regional events altogether, attending gatherings only in their hometown.  For example, this might include being an active member of an ASQ section in one’s city.

-Electronic meetings: Whether done via Skype, Webex, Google Hangout, or even a wiki, these meetings allow people to participate at little cost without leaving their desk.  ASQ blogger Michael Noble made the case for digital meetings in this article.  One topical argument in favor of electronic meetings–especially in the context of standards development–is that attendees who can’t afford international travel or are from developing countries can participate in such events.

In the meantime, in-person events have the following advantages:

-Meeting a wide variety of people: You can, of course, make connections WCQI banquet electronically, but in-person events have a way of bringing together those who might not normally find reason to speak. If you’re conducting business internationally, in-person meetings may be required so that nothing is “lost in translation,” such as body language, spoken nuances, etc.

-Social functions: There’s a lot of work that goes on during formal events and sessions, but arguably just as much can happen at unofficial or social functions, such as receptions, after-hours gatherings, lunches, and dinners.

– Networking: There’s an undoubtable advantage to networking in-person.  Networking is a major part of ASQ’s conference, and most such events, whether intended by the conference organizers or not.

Our question to the quality community is about the value of conferences, meetings, and in-person events. How do you decide which ones to attend? Do you stay close to home or is international travel desired or necessary? If you travel, do you go to learn, network, or both?

5 Tips On Making the Most of ASQ's World Conference

[This is a guest post by Julia McIntosh of ASQ’s communications department.]

Just as last year, we’ve received some great tips and advice from ASQ’s Influential Voices bloggers on “surviving”–and making the most of–conferences and events. This may come in handy if you’re attending ASQ’s upcoming World Conference on Quality and Improvement in Dallas May 5-7, or any other professional events.  If you are going to the World Conference, be sure to follow the events on Twitter with hashtag #WCQI14. And if you are not attending, you can stream the keynotes live this year, which is a great e-learning opportunity.

Now, on to the advice!

1. Prepare and follow up. Do research on relevant sessions and speakers before the conference and follow up with new contacts afterward, says ASQ blogger Tim McMahon.

2. Take photos! ASQ blogger Lotto Lai suggests taking lots of photos so you have a souvenir and a reminder of what you’ve learned and who you’ve met.

3. Talk PDCA and root cause. ASQ blogger Jennifer Stepniowski notes that you can “talk shop” with conference-goers. Where else can you chat about quality with the person in the Starbucks line? Take advantage of this opportunity!

4. Follow the conference on social media. That’s the advice of Influential Voices blogger Bob Mitchell. This year again, there will be a live Twitter feed at the World Conference in the exhibit hall. And, we’ll be live tweeting keynote speeches and live blogging about daily events (as mentioned above, you can live stream the keynotes and follow the conversation on Twitter. Hashtag is #WCQI14).

5.  Keep your schedule full. You should always have something going on at the conference, says ASQ blogger Dan Zrymiak. Attend the “must see” events but make time for sessions and speakers outside your industry. You’ll learn a lot.

Do you want to share your conference advice? Leave a comment on this blog or email social@asq.org. We’ll compile feedback in a future blog post.