The Organizational Excellence Journey–and ASQ

I want to let you know about the terrific news we recently received.  ASQ has been awarded the Excellence level of achievement for the 2014 Wisconsin Forward Award. The Wisconsin Forward Award is essentially the state-level equivalent of the Malcolm Baldrige National Quality Award in the U.S.

The Excellence level of achievement is exceptionally challenging and represents an organization that is performing at a very high level across its entire breadth.

This award is not just a reflection on ASQ headquarters in Milwaukee.  The Baldrige criteria require a much broader look. The examiners talked to ASQ member leaders and board members to really gauge what kind of organization this is.  I think the results demonstrate unequivocally that ASQ practices what it preaches.

We believe in rigorous self-examination and continuous improvement— in fact, we believe in it strongly enough to put ourselves through it, too.  This extraordinary recognition reflects the untiring efforts of our staff and ASQ member leaders who make us what we are.

Have you been part of an organization that has embarked on an excellence program?  In the end, such a program is really not about the award, but about improvement. What has been your experience with this exercise in organizational self-examination?

Quality Trends in Uncommon Places

[This is a guest post by Julia McIntosh of ASQ’s Communications department.]

Most of the keynote speakers at ASQ’s World Conference on Quality and Improvement weren’t traditional “quality” professionals. Yet all wove the theme of quality into their presentations, which ranged from what motivates us in the workplace to how to be more interesting (useful when courting potential clients and employers).

For May’s monthly theme on View From the Q, we’re breaking with tradition a bit and offering multiple topics for discussion. All are themes that came up at the conference. Yet these subjects are relevant to the quality community far beyond one event. Take a look.

Workplace Motivation and Goals: What motivates you at work? Keynote speaker and author Daniel Pink argued that rewards motivate us to accomplish very simple and rote tasks, but they’re useless in encouraging complex and creative work. Interestingly, ASQ blogger John Hunter (who wasn’t at the conference) just wrote a post for the W. Edwards Deming Institute blog featuring a podcast by Pink and this insight: “Quotes by Dan Pink are backed by decades of research , and support W. Edwards Deming’s views on managing people.”  Here’s a sampling of Daniel Pink’s case against rewards for performance:

  • Short-term motivators have outlived their use for 21st century work. Dr. Deming figured this out years ago.
  • Fact: Money is a motivator—it’s the standard of normal fairness. Pay enough to take issue of money off the table.
  • Besides money, the three key motivators are autonomy, mastery and purpose.
  • The technology for engagement isn’t management, but self-direction over time, tasks, team, and technique.

Do you think Pink and Deming are correct about about motivation in the workpalce?

Charm and Fascination (or “Soft Skills): Both Sally Hogshead and James Melton spoke at the conference about making oneself likeable, fascinating, and charming. You may think of these as “soft skills.”  Do soft skills matter if you’re extraordinary at the technical aspects of your job? Sally and James said yes! Key takeaway from James Melton: “Treat strangers with the same courtesy as you do loved ones. You will go far.” You never know when that stranger turns out to be a client or an employer. Sally Hogshead said that you don’t have to be the best at your job to be successfu.  But you do need to be distinct. How do you make yourself distinct as a quality professional?

The Quality/C-Suite Connection: Author Karen Martin spoke about the disconnect between the quality department and the C-suite. It’s a common problem, and one covered on this blog. See: Can We “Sell” Quality? and Baldrige In the C-Suite.  How can you, the quality professional, help build a bridge to the C-suite? Karen suggests becoming a coach, teacher, and mentor in your organization. Do you agree?

What’s The Future of Quality? Futurist Jamais Cascio laid out his vision of epic global changes in the next decade. How will the quality profession change in tandem? It’s a question of great interest to ASQ. Every three years we conduct a Future of Quality study, anticipating the future of the field and preparing for the changes it will bring. The latest study was done in 2011, and you can read it here (PDF). Speaking of the future, ASQ’s just-released Global State of Quality research  gives a comprehensive look at the quality function in organizations around the world. The research is certainly helping us plan for the future by uncovering current trends. Look for a more in-depth post on The Global State of Quality later in May. Paul Borawski will be back with additional insights on the research.