How to Be a Successful Virtual Manager

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As people around the world settle into a “new normal” of working remotely, professionals must adapt to digital workflows and leaders must learn how to manage teams and grow their careers in new and effective ways. To help facilitate this unprecedented change, ASQ has gathered some key resources to help you and your team navigate remote work successfully.


Leading Change Successfully

In this webcast from 2018, author and Journal of Quality and Participation contributor Rick Maurer guides readers through changing your organization while creating a culture of quality.

8 Ways to Manage Your Team While Social Distancing

This Harvard Business Review article by LeaderFactor CEO Timothy R. Clark provides specific tips for leading teams remotely that can help new and experienced managers.

Senior Management and Quality

Available as an e-book, Fin Rooney strips back the myths surrounding quality in this book and provides a framework for devising a coordinated quality strategy and showing how quality is an organization-wide value-adding service.

Culture is Everything

Jeff Veyera released Culture Is Everything this year, showing readers how to diagnose their company’s culture in terms of its suitability for their quality improvement approach, and providing guidance on how to tailor the readers approach to that culture, or change the culture to better suit their approach. This book helps prepare managers to be part of strategic decisions, and lead through quality improvement.

Process-Based Leadership

In Shane A. Yount’s keynote address from the 2014 ASQ Lean and Six Sigma Conference, Yount presents on business transformation, and how to create and sustain high performance from operations and employees.

Human Development & Leadership Division

One of ASQ’s 26 Technical Communities, the Human Development & Leadership Division is a hub for quality professionals looking to advance their leadership skills. Anyone can download free informational primers on topics like Measuring Performance and Employee Motivation. Your ASQ membership gets you full access to all division content, including exclusive discussion boards and networking opportunities.  

Learn How to Master the Remote Audit

Within the past two weeks, the state of the world looks much different. People around the globe are working from home, including quality professionals. This pivot to virtual quality means that doing a remote audit, or e-audit, will become crucial to doing business. We’ve rounded up some free resources to help prepare professionals to lead organizations through successful remote audits.

Explaining E-Audits

In this classic ASQTV in-depth episode, auditing expert Shauna Wilson explains how organizations can utilize remote auditing.

Ask the Standards Experts

ASQ’s Ask The Standard Experts blog is designed to provide answers to technical questions about international and American national standards, facilitated or developed and supported by ASQ. Experts answer questions about remote auditing and Computer Assisted Auditing Techniques (CAAT).

Mastering Communication for Auditors

In this webcast, Six Sigma Black Belt and auditor Kaiwen Cheng shares tips for effective communication throughout the audit process, from gathering your findings to presenting them successfully using the 5 Whys.

Setting Up a Remote Audit

Quality Management tool Qooling released some helpful tips to setting up e-audits for the first time. Summit CPA Group also wrote about 5 Traits of Successful Remote Audits.

Managing Virtual Team Meetings

In this ASQTV episode, past ASQ Innovation Division chair Peter Merrill shares his advice on hosting successful virtual meetings.

QMS: Prove Your Worth

In this 2018 Quality Progress article, author and professional engineer Govind Ramu walks readers through ways to prove the value of quality management systems, and clear misconceptions about what quality professionals do. Being able to speak to the value of quality is as important now as it has ever been.

ASQ Audit Division

ASQ’s Audit Division is a team of more than 7,000 professionals interested in learning more about and advancing auditing as a profession. The Audit Division publishes newsletters, webinars, and discussion boards on a variety of auditing topics.


As we all adjust to this changing professional landscape, ASQ will work hard to continue to provide accurate industry-specific resources to help the quality community continue to excel.

Be sure to follow us on social media (@ASQ) for more quality news and resources, and let us know what you would like to see on our blog in the future.

Excellence through quality

Applying Organizational Excellence at Lean Six Sigma Conference

Six Sigma Escape Room winners
Six Sigma Escape Room winners

Building off the success of the 2019 event, over 500 quality professionals came together in Phoenix at the Lean and Six Sigma Conference where they focused on applying lean and Six Sigma for organizational excellence.

Quality professionals are uniquely positioned to lead their organizations through today’s ever-changing landscape of disruption and transformation, and this year’s conference featured sessions, workshops, and speakers aimed to help attendees optimize excellence and growth though change management, data analytics, strategic alignment, and more.

I have been able to meet people from all over the globe and from a variety of industries all focused on the same thing–continuous improvement.

Lindsay Lapatinsky
Keynote Speakers

Monday morning kicked off with Dr. Gregory Watson’s keynote address on the art of leading change in the age of Quality 4.0. As an ASQ Fellow and past chair, Watson brought his breadth of knowledge on Six Sigma to the presentation where he walked the audience through the development and popularization of Six Sigma. Organizational excellence in Quality 4.0 cannot be created and sustained by statistics alone, Watson explained. It must also be nurtured and fostered through strategic decisions and executive team buy-in. Watson discussed Deming’s profound knowledge and the quality imperative to rethink the profession and its methods to adapt to the age of Quality 4.0. For those interested in continuing to learn about the role of quality in executive leadership, Watson is currently working with the Quality Management Division on a free 12-part webinar series on managing for quality. Register for this webinar at https://my.asq.org/communities/events/28.

Award-winning illusionist Stuart MacDonald provided a completely unique look at quality at his Monday evening keynote address. MacDonald began his presentation by performing his signature magic act, much to the crowd’s delight. His performance, which fooled famous magicians Penn and Teller, was improved by lean processes. He led the audience through his professional introduction to lean and process improvement and his strategies to implement a 30-day continuous improvement plan that allowed him to improve his act by 100%. The audience left with practical tools for applying continual improvement—and a few magic tricks up their sleeves.

conference presenter
Stuart MacDonald’s keynote session

Founder of The Kaplan Mobray Leadership Institute and award-winning author of The 10Ks of Personal Branding Kaplan Mobray welcomed attendees to the second day of the conference with his address on the role of passion and creativity in organizational excellence. After energizing the audience with his saxophone skills, Mobray got specific on how quality professionals can use personal performance improvement to achieve operational excellence. By using interactive and creative exercises, Mobray engaged the audience to explore new ways to solve problems and create problems to solve. “Improve the experience,” Mobray said, “and you elevate the result.”

Closing out the 2020 Lean and Six Sigma Conference was speaker and coach Gregory Offner. Offner focused his presentation on the benefits of proactive change management. Beginning his presentation by playing the piano, Offner guided attendees through his experience with damaging his vocal cords and nearly permanently losing his voice. Offner provided insight on how to disrupt effectively while maintaining daily business operations. He used his personal story of disruption and transformation, along with 16 years of sales and consulting experience, to discuss the value of micro-disruption and continuous self-improvement.

Between concurrent sessions, workshops, and Gemba walks, there were plenty of opportunities for attendees to learn about a variety of topics. A few of the standout sessions focused on artificial intelligence, escape rooms, and process observation.

One of the most buzzed about sessions was the Lean and Six Sigma Escape room. Hosted by ASQ Six Sigma Forum members Jessica Colon and Bob Kollm, this interactive session put participants’ lean and Six Sigma skills to the test through a series of clues and puzzles. Participants were split into teams and rooms where they used quality tools, strategies, and even a chi square to unlock the answers to the puzzle first.

Lean Six Sigma Master Black Belt Grace Duffy led the concurrent session “The Importance of PLAN in PDC/SA or DMAIC”. Highlighting the importance of effective planning, Duffy explained how a Modular Kaizen approach uses concepts of lean and Agile to fit process improvement into manageable daily work activities. Attendees particularly enjoyed the former NASA Quality Manager’s example of the importance of pre-team initiation preparation.

This year’s Gemba Walks, hosted by Master Black Belt Chad Smith and Management Consultant Bob Kollm, focused on the Ohno-Inspired Way of Truly Understanding the Current State. In this interactive session participants learned about process observation and put their learning into action. Other conference participants may have noticed the gemba walk happening, as the group traveled around the resort and conference to observe hotel staff cleaning guest rooms and “flipping” hotel space.  

Attendees in hotel room
Gemba Walk participants observe a hotel room cleaning.
ASQ Divisions

This year’s conference would not have been successful without the support and sponsorship from the Lean Enterprise Division and the Six Sigma Forum.

The Lean Enterprise Division is a global network of professionals helping individuals and organizations apply proven and leading edge lean principles and practices to achieve personal and organizational success.

“Not only are the sessions and keynotes fantastic year after year, the Lean and Six Sigma conference is one of my favorite networking events. The conference is the one opportunity a year I have to network with LSS professionals face to face. I have had the pleasure of meeting mentors, coaches, teachers, colleagues, and friends at this conference that have helped me grow professionally and personally throughout the years.”

                -Lindsay Lapatinsky, ASQ Lean Enterprise Division Chair

The Six Sigma Forum increases the use and impact of Six Sigma globally by building relationships, learning collectively, and advancing knowledge.

Sponsors and Exhibitors

Nova Southeastern University

Park Avenue Solutions

ASQ Six Sigma Forum

ASQ Lean Enterprise Division


Creato Performance Solutions

EngineRoom/MoreSteam

MoreSteam/EngineRoom

TRACtion Service

Minitab LLC

Gemba Academy

University of Tennessee

QI Macros for Excel

OpusWorks

ASQ Pheonix Section

ASQ Reading List: Lean and Six Sigma

Data scientist, industrial engineer, and Six Sigma Master Black Belt Jeff Veyera tells us what are his best book recommendations to master lean and Six Sigma.

Meet Jeff Veyera at the ASQ Lean and Six Sigma Conference! Veyera will be at the Quality Press bookstore, located in the Grande Ballroom, on Sunday February 23 and Monday, February 24.

Lean and Six Sigma are the two most successful quality improvement strategies, but implementing them effectively is not an easy task. Author of the upcoming book Culture is Everything: How to Become a True Culture Warrior and Lead Your Organization to Victory, Jeff Veyera has spent his career solving difficult business problems with lean and Six Sigma. Today, he’s sharing the quality and lean and Six Sigma books on his shelf that he can’t live without.

Continue reading “ASQ Reading List: Lean and Six Sigma”