Luciana Paulise, ASQ Influential Voices blogger, reflects on what determines organizational culture and how factors define a company’s culture in a recent blog post. She concludes that company culture is modeled on top management behavior, as they control which habits and behaviors are rewarded or punished. Listing four human types of intelligence, Luciana emphasizes that leaders must first change their behavior, and “walk the talk” if they want to change the entire company culture.
Throughout the month of December, ASQ Influential Voices bloggers contributed their thoughts on how culture is changed within an entire organizations in response Luciana’s ideas.
John Hunter posts in his blog that for significant changes to culture, transformation of the individual is required. Citing W. Edwards Deming, John states that changes to the culture come from significant changes in how people think.
Daniel Zrymiak recommends that leaders apply the AIDA (Awareness, Interest, Decisions, and Actions) method in order to change the culture of quality within an organization. Expanding on these four points, Dan notes that there are no immediate solutions, and incremental improvements must be reinforced with each resolved issue.
Pam Schrodt suggests that companies center on understanding and respecting people to create a workplace that promotes cooperation to reach goals. She also provides links to a helpful video and a previous blog on the topic.
Manu Vora brings his decades of professional experience in his perspective on strengthening a culture of quality: leadership commitment, engagement, involvement, and support are crucial in creating Zero Defects Organization Culture.