August Roundup: What's The Future of Quality?

Last month, ASQ’s Influential Voices bloggers wrestled with a big question: What road will quality take in the future? In his August blog post, ASQ CEO, Bill Troy laid out two scenarios—one evolutionary and one revolutionary.  Some bloggers took one view or the other, while others explored how the counterpoints merge or complement each other. Take a look.

Evolutionary: Anshuman Tiwari writes that quality is evolutionary by nature, not revolutionary, and that’s fine. Edwin Garro notes that “we quality professionals surely are the basic units of an autopoietic system“–that is, one that can reproduce and maintain itself as necessary. Jennifer Stepniowski writes that a cautious revolutionary approach that doesn’t forget its roots generally thrives. And John Priebe adds that an evolutionary approach is superior to a revolutionary one.

Revolutionary: Aimee Sigler proposes that sustainability is the truly revolutionary idea in quality. Rajan Thiyagarajan makes the case that the future of quality will be revolutionary–as does Nicole Radziwill.  “We’re going to need new models for business, new models for education, and new models for living if we are to satisfy the stated and implied needs of an increasingly interconnected Internet of people and things,” she writes. And Don Brecken sees the future of quality as a battle.

Both/And: Manu Vora predicts that the future of quality will be 80% evolutionary and 20% revolutionary. Jimena Calfa argues that the future of quality will be both revolutionary and evolutionary. Bob Mitchell also says the future of quality will be both–resulting in “resulting in uneven incremental, breakthrough and disruptive levels of performance improvement.”

Neither? Scott Rutherford asks if conditions exist for a quality revolution, finding that they do not, as quality is rarely part of educational curriculum.

John Hunter writes that the key to predicting the future of quality lies in the decisions made in the executive suite. Lotto Lai looks at the future of quality through the lens of the film “The Matrix.”

Guy Wallace writes about the role of marketing principles in the future of ASQ.

Dan Zrymiak believes that quality is moving from control and performance excellence to emphasizing innovation.

Michael Noble notes that the consumer has a key role in defining the future of quality: “But let me argue that ultimately change will not be driven just from within the professional community because the real driver of change comes from public demand on one issue or another.”

5 thoughts on “August Roundup: What's The Future of Quality?”

  1. I think it is time to redefine quality and rename it. Many people are confused about what quality actually does. The function of quality as it is today needs to be defined in such a way that will allow cultures to accept rather reject its existence. Executives see quality as an obstacle to product release rather than a driver of efficiency in both cost and ability to meet customer needs and expectations. We are the necessary feared evil rather than a celebrated positive change agent. In this quality professionals experience – It’s time for a full on revolution!

    1. I agree in the revolutionary change.

      Quality in so many organizations is just a word. A word used for cost increase or customer reassurance. With action taken to revolutionize the action of quality being a positive change agent, it must be tied into a management system in such a way that it can not be just a simple word.

  2. We desperately need a revolutionary approach. To me the evolutionary approach is analogous to African-Americans settling for improved seating at the back of the bus. In too many companies we are at the back of the bus. When Deming talked about transformation, he was certainly not talking about evolution. He saw the quality leader has a direct report to the CEO with wide-ranging authority and responsibility. That in itself is a revolutionary idea today.

  3. Future of quality in a global market
    Quality Engineering Management Inc. is not just focuses on quality alone; it covers multiple departments of a company or corporation that includes but not limited to: engineering design, manufacturing, production, procurement, supplier management, customer interaction and quality assurance and quality control.
    Managing quality in a global enterprise is not the same as we did before or what we do today, as the time and technology changes, so we have to make changes to the way we carryout day today businesses in a corporate setup.
    Look at the tragedies happening today due to poor quality products higher product cost for a poor quality product, customer satisfaction is lower than ever before. We cannot afford to continue to operate like this anymore, learn from the mistakes of the past and create a new strategy that is good for the Corporation, the Customers and the Investors. Think globally, communicate globally, and be number one globally recognized. Dream of the industries for a better way to do business is the Flawless execution of the process.
    We work with you to accomplish Cost Reduction, Enforce Lean Principles where applicable & Enhance Product Quality without additional cost to the manufacturer and 100% quality product to the customer for a reduced cost.
    If you are in a situation where affordability is the main reason of maintaining a functional quality management system, do not get worried, we are here to help you and pay us only when you get help from us. We will take care of setting up of a quality system, work instructions and procedures, training the employees and interact with your customers for resolution of problems. What you are waiting for? Just send us your concerns and areas where you need the help the most at Process Control! Where to start from?
    Read and Heed.
    Total quality control means quality organization have to have control in allover the departments such as mainly: Contracts, Engineering Design, Manufacturing, and Inspection, Testing, outside processes or outside suppliers, Shipping & receiving and the Customers / Customer complaints.
    Proactive quality control means a preplanned process control on all those area mentioned above and the quality department should have a risk matrix for each process that will help in creating process map pertinent to each department.

    This is the beginning of deterioration of quality, reliability and functionality of the end products, Yes you are right everyone is under the impression that ISO will take care of it and that is a false alarm. This turns out to be the negligence of the management for not defining the things they are supposed to do for the control of the process and finally the quality of the product will end up at no one’s responsibility and the blame game begins meaning blame the supplier or manufacturer for everything went wrong.
    I am warning you guys, the ISO, SPC, 6Sigma and the quality bells and whistles of similar nature will not support the production of a quality product. We need a simple and powerful and workable system to communicate with all levels of process owners so that they may be able to do their part of the process well and that leads into a final product when assembled according to the plan.
    You just heard the explosion of the Rocket right after launch? Who knows some of the engineering / drawings might had a wrong tolerance called out or may be GD&T definition was not properly done and the manufacturer made it any way to look like the drawing or to keep the delivery on time? There are so many possibilities and to find the root cause will take years to identify it.

Leave a Reply

Your email address will not be published. Required fields are marked *