Reducing Wait for MRI Exams Gives Akron Children's Hospital Competitive Edge

case_study - April 2011

Abstract: Akron Children’s Hospital used Lean Six Sigma to increase MRI exam volumes and reduce patient wait times. A two-day kaizen event allowed a multidisciplinary team to identify a system of root causes, develop a set of countermeasures, and rapidly implement changes. Wait times for exams were significantly reduced after the kaizen. Days and weeks were eliminated between scheduling and the exam day. Shorter patient wait times and increased weekly exam volume continue to be sustained and $1.2 million in incremental revenue was earned the year following the project.

Keywords: Case Study; Lean Six Sigma; 6 sigma; hospital; patient care; customer service

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--Siew Lee Cheng, 06-17-2011


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