A Nontraditional Approach to Creating a Quality Culture

World Conference on Quality and Improvement vol. 65 - May 2011

Abstract: Is it possible to create a successful quality culture in highly innovative organizations, organizations that do not push quality from corporate headquarters, or in fast changing IT companies? Yes, it is. But the approach, techniques, and best practices differ from traditional approaches used in manufacturing environments. Learn how one complex IT company learned to value operational excellence and quality by creating an infrastructure and culture to support Six Sigma.

Keywords: Case study; Six Sigma; Organizational culture; Organizational roles; Leadership; Operational excellence; Readiness assessment; Business results

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