The Modern Noah's Ark

World Conference on Quality and Improvement vol. 65 - May 2011

Abstract: With more than 100 nationalities and a workforce with diverse experience and educational levels, a cruise-ship operation is a challenge. Some challenges include larger, more sophisticated ships servicing diverse markets and clientele, adhering to stricter environmental regulations combined with a high attrition rate, and less skilled employees threatening the quality of operation and service. As the workforce lags behind the learning curve, initiatives such as soft skills and leadership training are helping to bring quality on board.

Keywords: Organizational culture; Quality management; Quality culture; Cruise line; Passenger ships; Diversity; Human resources

Access this article
Other ways to access this article
You will need Adobe Reader to view this PDF document. Download the free Reader from Adobe

Featured advertisers

Article
Rating

(0) Member Reviews

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.