Management of the Process for Customer Reported Software Problems

This investigation would examine the impact on SLA’s as operational efficiencies and staffing levels change. The benefit to the audience is an opportunity to see how to model and simulate a real-life process for customer reported problems, and how changes in staffing or targeted improvements can impact the overall end-to-end cycle times for product and non-product change problems.

WEB-BASED

#WS81308 - Archived Version

Length: 60 minutes

CEUs and ASQ RUs: None

Seminar Fee: FREE

Presenter
John Kendrick, Management Consultant/Certified Six Sigma Master Black Belt

Sponsored by
The Service Quality Division