Keynote Speaker

Monday, May 16
4:15 p.m. ─ 5:15 p.m.

James Kane
Renowned Loyalty Expert and Author

As a behavioral scientist and consultant who has helped some of the largest and most well-known organizations in the world build nearly unbreakable relationships with not only their clients and customers, but with members, fans, volunteers, vendors, sponsors, and employees, Kane reveals the science behind the real human emotion called loyalty, and what anyone can do to receive its benefits. 

The author of two upcoming books, The Loyalty Switch and Virtually Loyal, Kane has worked with every major industry, while advising and training organizations around the world ranging from Global 1000 giants to small, regional companies. As one of the most quoted and profiled authorities on loyalty in the traditional mainstream media, Kane has been profiled in The New York Times, The Wall Street Journal, Business Week, BBC, and numerous other global and industry publications. He has taught at both Harvard and Penn State University and is a frequent guest on CNN, CNBC, and FOX Business, which credits him as being “one of the best experts in the business."








2016 World Conference on
Quality and Improvement
May 16 – 18, 2016  |  Milwaukee, WI