Course Catalog

Filter: Customer Satisfaction and Value

ASQ's Quality 101: Classroom - OTQ101; Learn basic quality tools to improve your organization’s processes and operational efficiency.

Baldrige in Nonprofit and Government Sectors: Building Your Path to Performance Excellence: Classroom - BNPGS; Understand the Baldrige Award criteria and the award scoring system as it applies to your nonprofit or government organization. Plan a common-sense approach for your own organization's Baldrige Award assessment and improvement process.

Basic Sales Skills for Consultants: Virtual - BSSC; Learn from a variety of activities that help you develop a basic sales approach for your consulting career.

Customer Service for the Frontline: Web-based - CSFL01LF

Customer Supplier Partnerships - An Introduction: Classroom - CSP; Form successful business partnerships while cutting costs and improving delivery times.

Developing High-Performance Supplier and Partner Relationships: Virtual - VDHPSPR; This course teaches service organizations how to form and manage strategic business partnerships.

Effective Communication Skills for Consultants: Classroom; Virtual - ECSC; This virtual course is part of our series designed for new consultants and consultants-to-be.

Excellence in 8 Dimensions-Aligning Strategy, Measures and Service with Customer Priorities: Classroom - E8DIM; Connect strategy, customers, measures, and daily work in a way management and employees all understand.

How to Use ISO 9001 to Reduce the Risk from Sarbanes-Oxley: Classroom - SOX; See how elements of the Sarbanes-Oxley law can be supported by the effective management and auditing of QMS and EMS systems.

Introduction to Six Sigma – Services Version: Web-based - ISSS01MS

Quality Fundamentals for Service: Virtual - VQFS; Learn how quality fundamentals can transform your service organization and facilitate process improvement.

Service Excellence Through Quality Practices: Virtual - VSXQP; Transform your service organization with improvement tools and strategies that are proven in service environments.

Service Quality Measurement: Measuring: Virtual - VSQMM; Measuring your customer satisfaction and loyalty validates your organization’s approach to meeting and exceeding customer expectations.

Service Quality Measurement: Planning: Virtual - SQMP; Planning for and implementing improvements to your measurement system.

Voice of the Customer: Web-based - VOC01LF

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ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.