The Case for Quality: Taking it to Management

Focus on forming strong relationships with upper management, learning how to communicate the expected benefits resulting from a quality initiative and how to sell in a strategic, consultative manner. Gain comfort around top management and communicate effectively with them.
As an outside consultant, you’ll gain better business development and more effective management of projects. As an employee, you’ll be better able to sell your ideas and proposed projects, and enhance your career growth into positions of greater authority. Segments focus on strategic selling, complex sales, organizational resistance, and client relationship management.

• Learning Objectives
  • Understand the major areas of interest and concern of top managers, including time pressures, financial responsibilities, and common decision-making styles.
  • Frame ideas in a manner that will pique managers’ interests using “business case” methodology.
  • Use the language of managers with greater comfort, confidence, and poise.
  • Avoid common pitfalls and stereotypes in communicating quality issues.
  • Use specific tools to gauge and manage office politics to build effective coalitions among managers.
• Who Should Attend

  Quality consultants and professionals in a cross-market arena who need strategic selling skills within their organizations to gain project buy-in should attend this training.

• More Information

  Course Data

  • CEU Hours: 0.70
  • ASQ RU: 0.70
  • Provider: ASQ
  • Course ID: CFQTMGR
  • Course Length: 7 hours
  • Cancellation Policy
• Instructors
  • Brien Palmer