Any organization using continuous improvement and corrective-action systems.
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Are you prepared to be a part of continuous improvement (CI) in your organization? All CI programs and many standards and accreditation bodies require a corrective action/improvement process.
This two-day program focuses on the concepts, quality tools, processes and practices you need to apply a fact-based problem-solving process/tools, teamwork, consensus-building and on-the-job application you need to succeed. It is a foundation for the Baldrige Award, necessary for JCAHO, and a requirement of ISO 9001:2008. Problem-solving skills are needed for performance excellence.
- Learning Objectives
- Understand when to use the problem-solving process.
- Organize a problem-solving process, monitor for results, quantify the benefits, and improve the process.
- Determine when and how to apply the following quality tools: brainstorming, multivoting, Pareto analysis, force-field analysis, tree diagrams, affinity diagrams, selection matrices, data selection, check sheets, run charts, flowcharting, mapping work process, Gantt charts, cause-and-effect fishbone diagrams, histograms, block diagrams, scatter diagrams, and Lean principles and tools used in problem solving.
- Practice working as a team member, building respect for other members, achieving team consensus, and gaining buy-in for creative, fact-based change.
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Course Data
- CEU Hours: 1.30
- ASQ RU: 1.30
- Provider: ASQ
- Course ID: SPSH
- Course Length: 13 hours
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