This workshop focuses on establishing quality management strategies at your organization. You will learn how to create a quality vision, and translate that vision into actionable plans. These tactics are measurable, and you can execute them at your workplace immediately.
Your organization (whether it is private, public, or not-for-profit) faces a continuous barrage of requests to improve quality. Your front-line staff is quickly thrown into quality training workshops to improve the management of quality. Management attends quality sessions to acquire the latest strategy. Everyone is exposed to Six Sigma, lean, process management, quality awards, and so on. However, the complaints continue.Are these the right strategies? Do you even know what problem you need to fix? This workshop will move you beyond quick fixes and into solutions that lead to quality management strategies. You will engage in exercises, discussions, and lectures on what quality means. You will learn to develop quality standards and create a quality vision, and then translate that vision into a series of strategies. This highly interactive session uses a lecture, discussion, and team format. It is case-driven and uses examples from many different organizations. You will learn the process for developing strategic quality plans, apply it to “real” quality issues, and develop strategies for better planning. The outcome is measurable, as you can take these strategies back to your workplace and execute them immediately.
If you are a vice president or director of quality management/continuous improvement or strategic planning, this class is for you. Consultants and professionals involved in selecting, directing, or coordinating their organization’s continuous improvement and quality efforts will also find this course valuable.