Service Quality Measurement

The Service Quality Measurement training is a road map to help you achieve your organization’s service goals. In this course you analyze your own organization’s service so you receive the practical tools you need and a plan for implementation.

Self-Paced
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Web-Based
List: $249.00
Member: $199.00
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Learn how to develop a service quality measurement system for your organization and have a road map specific to your organization upon completion of the course. You’ll go through the entire process from assessing your current state to measuring, analyzing the results, and then planning appropriate improvements.

  • Learning Objectives
    • Assess the organization’s current state of service quality.
    • Design and implement a service quality measurement approach and program.
    • Design a measurement system and/or recommend improvements to an existing measurement system as appropriate.
    • Analyze customer data.
    • Use customer data analysis results to positively affect business results.
  • Who Should Attend

    Service quality managers, improvement project leaders.

  • More Information

    Course Data

    • CEU Hours: 0.3
    • ASQ RU: 0.3
    • Audience: Beginner, Intermediate
    • Provider: ASQ - Online
    • Course ID: SQMASQ
    • Course Length: 3 hours
    • You have 365 days to access this course.
    • Cancellation Policy

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ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.