The Service Quality Measurement training is a road map to help you achieve your organization’s service goals. In this course you analyze your own organization’s service so you receive the practical tools you need and a plan for implementation.
Learn how to develop a service quality measurement system for your organization and have a road map specific to your organization upon completion of the course. You’ll go through the entire process from assessing your current state to measuring, analyzing the results, and then planning appropriate improvements.
Service quality managers, improvement project leaders.