Establish a culture of continuous improvement in your service organization. Learn and apply improvement tools and quality management system elements and strategies that have been successfully applied to a service environment.
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More and more of the U.S. economy has a service focus. As a result, companies need to improve their service and production components. Quality leaders and their staff need knowledge and skills that focus on improving service-oriented processes and creating a culture of continuous improvement. This program covers quality management system elements, improvement tools, and process improvement strategies that successful companies use, with a particular emphasis on how to apply them in a service environment.
- Learning Objectives
- Explain the culture that promotes excellence in the service sector.
- Compare the attributes of your organizations to high-performing service benchmark organizations in the key areas of quality management.
- Learn specific quality practices for service, such as CQI tools, process measures, process improvement and control, human resource development, transactional quality assurance, and other relevant service quality practices.
- Enhance how a quality management system can work in a service organization.
- Promote practices for continuous quality improvement (CQI) in service areas.
- Who Should Attend
This course has been developed to meet the needs of quality leaders and specialists in the service sector. This includes quality consultants, managers, and other leaders responsible for driving excellence through quality practices.
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Prerequisites
None
Course Data
- CEU Hours: 0.70
- ASQ RU: 0.70
- Provider: ASQ
- Course ID: VSXQP
- Course Length: 7 hours
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