A proven 10-point methodology that starts by defining a problem and takes you step-by-step to implementing system-wide solutions. Root cause analysis works because it eliminates your problem before it can occur.
The course includes a step-by-step project that is fun and productive and results in tangible deliverables. The class is based on the very successful instructor-led class, titled Root Cause Analysis, utilizing the material and expertise of Duke Okes, a renowned knowledge architect and member of ASQ's faculty.
The course consists of a series of lessons, illustrations, diagrams, examples, supplemental handout information, forms, interactive exercises, and quizzes. The handy Desk Reference and QualityWBT Glossary are included in the class. It will take you about 12 hours to complete the training. You will have 180 days to access this course.