Quality Tools

Participants become acquainted with a simple quality model - Deming's Shewhart Cycle - and then learn about tools to identify issues and to analyze problems.

The quality tools included are brainstorming, nominal group techniques, flow-charting, affinity diagrams, cause and effect diagrams, force field analysis, dot plots, tree diagrams, Pareto diagrams, scatter diagrams and prioritization matrices. Participants learn the definition for each tool, when to use it, how to use it, and specific guidelines and tips for applying these powerful, yet simple, quality tools.

This course includes interactive exercises, quizzes, Excel templates, a final exam, and a certificate of completion. Participants receive a downloadable workbook containing team building exercises, forms for team charters and responsibility matrices

• Learning Objectives
  • Describe the components in the Shewhart Cycle
  • Identify the different types of teams in an organization
  • Summarize which tools identify issues
  • Recognize the tools that analyze problems
  • Use quality tools to solve problems
  • Analyze scenarios and determine correct applications for each quality tool
  • Evaluate a situation and decide which quality tools are most appropriate to use
• More Information

  Course Data

  • CEU Hours: 0.50
  • ASQ RU: 0.50
  • Provider: LearnFirm.com
  • Course ID: QT01LF
  • Course Length: 5 hours
  • You have 90 days to access this course.
  • Cancellation Policy