Participants become acquainted with a simple quality model - Deming's Shewhart Cycle - and then learn about tools to identify issues and to analyze problems.
The quality tools included are brainstorming, nominal group techniques, flow-charting, affinity diagrams, cause and effect diagrams, force field analysis, dot plots, tree diagrams, Pareto diagrams, scatter diagrams and prioritization matrices. Participants learn the definition for each tool, when to use it, how to use it, and specific guidelines and tips for applying these powerful, yet simple, quality tools.
This course includes interactive exercises, quizzes, Excel templates, a final exam, and a certificate of completion. Participants receive a downloadable workbook containing team building exercises, forms for team charters and responsibility matrices