This course provides an introduction to the history, organizational benefits, and methodology of quality function deployment (QFD). Participants will understand a four-phase QFD process, know how to calculate a phase I QFD matrix, and be able to determine the data necessary for moving into phases II, III, and IV in a QFD process. They will also learn the basics needed to design robust products and services, document process design strategies, and create control and maintenance strategies. This course consists of exercises, quizzes, a final exam, and a certificate of completion. A downloadable student workbook is included with examples of four-phase QFD projects, a set of blank QFD matrices, an example of how to use QFD methodologies for strategic planning (Hoshin planning), and a bibliography.