Defining quality can be a challenge because it means different things to different people. It could mean meeting or exceeding the needs of customers or it could mean products being free from defects. Perhaps it’s the excellent customer service you receive from an organization or the efficient processes used to provide a product or service.
Quality 101 introduces quality concepts to help you understand what quality means and how it is used every day. It is a fully narrated online course with examples gathered from a variety of industries.
The course outline follows the Certified Quality Improvement Associate (CQIA) body of knowledge (BoK) and explores the history and evolution of quality, quality tools, working with teams, assessing customer-supplier relationships, and more.
An eBook copy of the Certified Quality Improvement Associate Handbook is included in the course resources to aid in your learning.
If you’re planning on taking the CQIA exam, this course will help you check your understanding of the items in the CQIA BoK through the use of questions with feedback and interactive activities knowledge checks and tests built with exam-style, multiple-choice questions.
Please note that the questions in this product are not actual ASQ exam questions.