Measuring Process and Organizational Performance

Want to improve the performance of your company? This course provides you with the metrics and tools to help you analyze and measure your processes. A balance of lecture, discussion, practice, and case studies allows you to gain insights into your own situation.

Las Vegas, NV (9507ILT)
Schedule and Travel Info
November 7 – 8, 2016
Member: $1199.00
List: $1399.00
New Orleans, LA (9764ILT)
April 24 – 25, 2017
Member: $1199.00
List: $1399.00
On-Site Training
Need to train a group of five or more? Consider on-site training.

Want to improve the performance of your company? This course provides you with the metrics and tools to help you measure and better understand the performance of your processes. A balance of lecture, discussion, practice, and case studies allows you to gain insights into your own situation.

Beginning your journey of measuring your processes lined up with organizational performance can be daunting. Learn the “what” and “how” of creating the appropriate metric for your process through lecture, discussion, practice and case studies. Finish your two days with learning how to review, report and act upon these metrics.

This course is best suited for those in organizations earlier on their “metrics journey” and is designed for any management or staff involved in performance management development or improvement, regardless of industry. Personnel ranging from operations, quality, human resources, finances, sales and marketing, and information technology are encouraged to participate. This course is especially appropriate for quality managers and quality engineers responsible for helping their organizations define metrics for measuring performance of processes.

  • Learning Objectives
    • Select metrics based on organizational strategy and/or process needs.
    • Define the detailed components related to each metric.
    • Assess a set of metrics for gaps, conflict, and alignment.
    • Define optimum methods for displaying metrics.
    • Use metrics to define appropriate organizational actions.
  • Who Should Attend


    This training is designed for any management or staff involved in performance management or improvement, regardless of industry. Personnel ranging from operations, quality, human resources, finances, sales and marketing, and information technology are encouraged to participate. This course is especially appropriate for quality managers and quality engineers responsible for helping their organizations define metrics for measuring performance of processes.

  • More Information

    Course Data

    • CEU Hours: 1.3
    • ASQ RU: 1.3
    • Provider: ASQ - ILT
    • Course ID: MPOP
    • Course Length: 13 hours
    • Cancellation Policy
  • Instructors

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