Create a customer satisfaction plan. Develop an understanding of how to measure customer satisfaction and manage a customer satisfaction system. Your organization can use this system to increase profits and revenues.
Discover what 'customer satisfaction' really means and write your own customer satisfaction plan while participating in this class. Develop an understanding of how to measure customer satisfaction and manage a customer satisfaction system, and learn how to use the customer satisfaction system to increase profits and revenues. Ask the right questions of the right people, in the right way, at the right time and turn data into action. Learn the three tools required by ISO 9001:2008: customer needs assessment, customer satisfaction surveys, and complaint systems.
This course includes a desk reference that covers all lessons and links to the QualityWBT Glossary. You will have 180 days to access this course.
Managers and quality professionals who need to assess, develop, or maintain customer satisfaction.
None for this course