Lean Six Sigma Black Belt-Services Version

Students interested in Black Belt training or the ASQ Black Belt certification exam.

Self-Paced
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Web-Based
List: $3100.00
Member: $2790.00
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This course provides comprehensive training in the complete ASQ Black Belt Body of Knowledge. The course can be used for Black Belt training or as preparation for the ASQ Black Belt certification exam. The Define-Measure-Analyze-Improve-Control methodology is presented with numerous case studies and examples drawn from service and business process applications. This version of the Lean Six Sigma Black Belt course is a transactional services version, which focuses the DMAIC approach to process improvement on transactional processes typically found in either service-oriented industries, including facility insurance, healthcare, mortgage lending, and banking, to name a few, or administrative functions common to corporate operations. This service version of the Lean Six Sigma Black Belt course retains examples that are not specific to any particular services business but are nevertheless commonly experienced, e.g., customer service processes, or that do not lend themselves to transactional applications, e.g., gage repeatability and reproducibility assessments. Green Belt is NOT a prerequisite. Course access period is 365 days.

*This course requires the use of EngineRoom software provided by MoreSteam.com. It is included in the course fee and is made available via download upon enrollment into the course.

Selected Lean Manufacturing and System Dynamics concepts are integrated with Six Sigma in this course. Because it's designed with a heavy practice orientation, as much as half of your time is spent working through interactive practice exercises and online assessments.

  • Learning Objectives
    • Develop a comprehensive set of skills to function effectively as a Six Sigma Black Belt.
    • Learn techniques for both quantitative and non-quantitative analysis.
    • Build team leadership skills necessary to get projects across the goal line.
    • Lead teams in applying the Six Sigma D-M-A-I-C methodology to attack waste.
    • Prioritize improvement activities for greatest organizational impact.
    • Define improvement projects to satisfy the customer.
    • Measure inputs and outputs to provide meaningful data.
    • Analyze data to identify the root cause of variability, including the use of designed experiments.
    • Improve the process to reduce variability.
    • Control the process to prevent backsliding and consolidate the gains.
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    Course Data

ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.