This course is designed as an introduction to Six Sigma concepts and methodologies. The Define-Measure-Analyze-Improve-Control ('DMAIC') methodology is presented with case studies and practice exercises. This version of the Introductory course is a 'financial services' version, which focuses the DMAIC approach to process improvement on service-oriented processes typically found in either financial industries, including insurance, mortgage lending, and banking, to name a few, or financial administration functions common to manufacturing operations. With a heavy practice orientation, as much as a third of your time will be spent working through interactive practice exercises and online assessments.
This is a self-paced course that is a multimedia, interactive learning experience. It contrains audio lectures, slide shows, virtual classroom discussion, online notebook, toolbox, quizzes, glossary, and a help feature. All course content is available on demand (asynchronous format), and can be started or stopped at any time to provide maximum scheduling flexibility. Java-based media delivery is employed to consume minimal bandwidth, and is not blocked by most firewalls. You have 60 days to complete the course.