This course is designed as an introduction to Six Sigma concepts and methodologies. It is an overview course designed to provide a broad understanding of Six Sigma improvement methodologies, concepts, and language. The Define-Measure-Analyze-Improve-Control ('DMAIC') methodology is presented with case studies and practice exercises. This version of the Introductory course is a 'transactional services' version, which focuses the DMAIC approach to process improvement on transactional processes typically found in service-oriented industries, including insurance, healthcare, mortgage lending, and banking, to name a few, or administrative functions common to corporate operations. With a heavy practice orientation, as much as a third of your time will be spent working through interactive practice exercises and online assessments.
You will have 60 days to complete this course.