Introduction to Six Sigma – Services Version

Individuals seeking training, as well as companies embarked upon deployment of Six Sigma.

List: $200.00
Member: $180.00
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This course is designed as an introduction to Six Sigma concepts and methodologies. It is an overview course designed to provide a broad understanding of Six Sigma improvement methodologies, concepts, and language. The Define-Measure-Analyze-Improve-Control ('DMAIC') methodology is presented with case studies and practice exercises. This version of the Introductory course is a 'transactional services' version, which focuses the DMAIC approach to process improvement on transactional processes typically found in service-oriented industries, including insurance, healthcare, mortgage lending, and banking, to name a few, or administrative functions common to corporate operations. With a heavy practice orientation, as much as a third of your time will be spent working through interactive practice exercises and online assessments.
You will have 60 days to complete this course.

  • Learning Objectives
    • Understand the benefits and implications of a Six Sigma program, and relate Six Sigma concepts to the overall business mission and objectives
    • Think about your organization as a collection of processes, with inputs that determine the output
    • Use the concept of a Sigma Level to evaluate the capability of a process or organization
    • Recognize the five-step D-M-A-I-C model used to improve processes
    • Recognize the organizational factors that are necessary groundwork for a successful Six Sigma program
    • Integrate a Six Sigma effort with other process improvement initiatives
  • More Information

    Course Data

    • CEU Hours: 0.3
    • ASQ RU: 0.3
    • Provider: Moresteam
    • Course ID: ISSS01MS
    • Course Length: 3 hours
    • You have 60 days to access this course.
    • Cancellation Policy

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