Integrated Quality Management

Learn how to integrate quality management into your organization’s processes. You’ll leave this course with a draft action plan customized to fit the needs of your business. These concepts are applicable to a wide range of industries including manufacturing, service, education, and healthcare.

New Orleans, LA (9770ILT)
Schedule and Travel Info
April 24 – 25, 2017
Member: $999.00
List: $1099.00
On-Site Training
Need to train a group of five or more? Consider on-site training.

Quality management just makes sense. You need to know how to make it a part of your organization. In this course, you'll review advanced quality management principles, best practice techniques, tools, and skills. You'll find these concepts useful in a wide range of businesses and organizations including manufacturing, service, government, education, and healthcare. The course uses adult learning principles including Discovery Learning techniques, small group work, self assessments, articles, and mini-case study reviews. You will create a list of key areas for improvement and develop a draft action plan that you can finalize back on the job.This two-day virtual course provides you with a comprehensive review and working knowledge of key concepts and practices included in the following:ASQ's Certified Manager of Quality/Organizational Excellence Body of Knowledge ASQ's Certified Quality Improvement Associate Body of Knowledge The Malcolm Baldrige National Quality Award Performance Excellence Criteria

ASQ also offers this training course in an instructor-led virtual classroom setting, and on-site training is available for groups of five or more, offering convenience, cost-savings and even course customization when you bring our premier instructors to your organization.

  • Learning Objectives
    • Apply QM concepts and practices to create workplace value
    • Utilize a course overview roadmap to understand the integration of each module and the “big picture”
    • Make use of the ASQ Futures Study to see and understand the impact of change on their business and the changing roles of quality professionals
    • Compare and contrast the use of business excellence models and standards as a key management tool; understand the goals of quality management that support business excellence
    • Apply the best practices in culture, leadership, and change management to assure adequate consideration is given to key human factors needed to achieve technical solutions
    • Be able to understand the evolution of business metrics and today’s use of metrics to align with and deploy business strategy
    • Familiarize themselves with the framework of a Balanced Scorecard, and use the Baldrige Criteria and the BSC Hall of Fame criteria to critique their organization’s process.
    • Recognize elements of best practice customer listening posts and the strategic use of customer value drivers to target and improve performance.
    • Examine the strategic use and integration of improvement methods such as cost of Quality, Six Sigma, Lean Six Sigma, and benchmarking.
  • Who Should Attend

    Quality managers and directors, small business CEOs and COOs, division and department managers, general managers, finance directors, military officers, and anyone who is responsible for implementing and integrating quality management practices into their organizations.

  • More Information



    Course Data

    • CEU Hours: 1.4
    • ASQ RU: 1.4
    • Provider: ASQ - ILT
    • Course ID: IQM
    • Course Length: 14 hours
    • Cancellation Policy
  • Instructors

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ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.