Introduction to Quality Management

This training is an introduction to continuous improvement that combines concepts from ASQ’s Certified Manager of Quality/Organizational Excellence and Certified Quality Improvement Associate bodies of knowledge with the Malcolm Baldrige National Quality Award criteria.

Greenville, SC (9360ILT)
Schedule and Travel Info
June 6 – 10, 2016
Member: $1899.00
List: $2099.00
Omaha, NE (9550ILT)
Schedule and Travel Info
October 24 – 28, 2016
Member: $1899.00
List: $2099.00
On-Site Training
Need to train a group of five or more? Consider on-site training.

This course is designed to provide participants with the quality management principles, techniques, tools, and skills for on-the-job applications useful in a wide range of businesses and organizations, including service, manufacturing, government, education, and healthcare. Although not designed as a certification refresher, this course will help seasoned professionals brush up on the key elements of QM.

  • Learning Objectives
    • Compare and contrast the Baldrige model for business excellence vs. ISO 9001:2008.
    • Be able to understand a strategic planning and deployment process for improvement, performing a SWOT analysis and reviewing current models/tools such as balanced scorecard, scenario planning and Hoshin planning/policy.
    • Develop aligned goals, long-and short-term objectives and plans, for their functions.
    • Understand current practices in customer and market requirement definition, satisfaction/retention, and product and process design, including completing a QFD relationship matrix.
    • Know when and how to use fundamental QC and QA elements to control, correct and improve processes and products. Includes the use of a problem solving process and quality tools, control plans and charts, process capability, audits, supplier quality management, documentation, calibration, and measurement quality.
  • Who Should Attend

    Anyone who wants to use QM framework and proven approaches and tools to be more effective on the job.

  • More Information

    Course Data

    • CEU Hours: 3.4
    • ASQ RU: 3.4
    • Audience: Intermediate
    • Provider: ASQ - ILT
    • Course ID: IQM
    • Course Length: 34 hours
    • Cancellation Policy
  • Instructors

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ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.