This training is an introduction to continuous improvement that combines concepts from ASQ’s Certified Manager of Quality/Organizational Excellence and Certified Quality Improvement Associate bodies of knowledge with the Malcolm Baldrige National Quality Award criteria.
- Minneapolis, MN (5327)
- Schedule and Travel Info Register
- August 27 – 31, 2012
- Member: $1795.00
- List: $1995.00
- San Antonio, TX (5339)
- Schedule and Travel Info Register
- November 12 – 16, 2012
- Member: $1795.00
- List: $1995.00
- Las Vegas, NV (6025)
- Schedule and Travel Info Register
- March 11 – 15, 2013
- Member: $1795.00
- List: $1995.00
- Milwaukee, WI (6000)
- Schedule and Travel Info Register
- June 17 – 21, 2013
- Member: $1795.00
- List: $1995.00
- On-Site Training
- Request Information
- Need to train a group of five or more? Consider on-site training.
This course is designed to provide participants with the quality management principles, techniques, tools, and skills for on-the-job applications useful in a wide range of businesses and organizations, including service, manufacturing, government, education, and healthcare. Although not designed as a certification refresher, this course will help seasoned professionals brush up on the key elements of QM.
- Learning Objectives
- Compare and contrast the Baldrige model for business excellence vs. ISO 9001:2008.
- Be able to understand a strategic planning and deployment process for improvement, performing a SWOT analysis and reviewing current models/tools such as balanced scorecard, scenario planning and Hoshin planning/policy.
- Develop aligned goals, long- and short-term objectives and plans, for their functions.
- Understand current practices in customer and market requirement definition, satisfaction/retention, and product and process design, including completing a QFD relationship matrix.
- Know when and how to use fundamental QC and QA elements to control, correct and improve processes and products. Includes the use of a problem solving process and quality tools, control plans and charts, process capability, audits, supplier quality management, documentation, calibration, and measurement quality.
- Who Should Attend
Anyone who wants to use QM framework and proven approaches and tools to be more effective on the job.
- More Information
Course Data
- CEU Hours: 3.40
- ASQ RU: 3.40
- Audience: Intermediate
- Provider: ASQ
- Course ID: IQM
- Course Length: 34 hours
- Cancellation Policy
- Instructors
