Learn how to integrate quality management into your organization’s processes. You’ll leave this course with a draft action plan customized to fit the needs of your business. These concepts are applicable to a wide range of industries including manufacturing, service, education, and healthcare.
Quality management just makes sense. You need to know how to make it a part of your organization. In this course, you'll review advanced quality management principles, best practice techniques, tools, and skills. You'll find these concepts useful in a wide range of businesses and organizations including manufacturing, service, government, education, and healthcare. The course uses adult learning principles including Discovery Learning techniques, small group work, self assessments, articles, and mini-case study reviews. You will create a list of key areas for improvement and develop a draft action plan that you can finalize back on the job.This two-day virtual course provides you with a comprehensive review and working knowledge of key concepts and practices included in the following:ASQ's Certified Manager of Quality/Organizational Excellence Body of Knowledge ASQ's Certified Quality Improvement Associate Body of Knowledge The Malcolm Baldrige National Quality Award Performance Excellence Criteria
ASQ also offers this training course in an instructor-led classroom setting, and on-site training is available for groups of five or more, offering convenience, cost-savings and even course customization when you bring our premier instructors to your organization.
Quality managers and directors, small business CEOs and COOs, division and department managers, general managers, finance directors, military officers, and anyone who is responsible for implementing and integrating quality management practices into their organizations.