The course is designed to provide quality practitioners, managers, professionals, auditors and improvement team members an understanding of basic quality tools and techniques. It may be used for professional development or as a refresher. Besides normal testing, there is a Problem Solving Team Case Study that students must review and be tested on to pass the class. The class consists of a series of lessons, illustrations, diagrams, interactive exercises, case study questions and quizzes. A desk reference that covers all lessons and QualityWBT Glossary are included in the class as pdf files. The class has a bank of 101 multiple choice test questions and 11 case study questions. You will have 90 days to complete this course.
*Please note that if you are taking the class to be a quality engineer or a six sigma black belt, you will need in-depth knowledge of statistical techniques that are beyond the scope of this class. Also, if you have taken the Auditing Fundamentals III course, you should not take this class because the same topics are covered.