This course is designed to provide students with the topics, direction, mentoring, and case studies necessary to realize the advantages of process improvement.
- San Antonio, TX (5337)
- Register
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November 12 – 15, 2012
See Schedule for class times (see class times) - List: $1395.00
- Member: $1095.00
- Durham, NC (6065)
- Register
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April 1 – 4, 2013
See Schedule for class times (see class times) - List: $1395.00
- Member: $1095.00
- On-Site Training
- Request Information
- Need to train a group of five or more? Consider on-site training.
This course is designed to provide students with the topics, direction, mentoring, and case studies necessary to realize the advantages of process improvement. Process improvement initiatives are not new to organizations. However, the application of a systematic approach to change is changing the most prestigious companies around the globe. The quality techniques associated with managing business process have virtually changed over night. Added to that momentum for quality is the parameter of technology driving innovation, global competition, and outsourcing. The most successful organizations are those that proactively harness technology, processes, and opportunities toward developing relationships that add tangible benefits to both customer and company. The philosophy and application of the principles that underlie process improvement are modifying the very nature and culture of the organizations in which we work. Those who embrace process improvement are in the best position to realize success.
- Learning Objectives
- Study the multiple dimensions of process focus.
- Analyze the “voice of the customer.”
- Calculate “critical to quality” requirements.
- Evaluate SIPOCS and force field analysis.
- Assess process flow structures.
- Review key measures of process performance.
- Observe and compare widely used process methodologies.
- Apply the process analysis life cycle.
- Who Should Attend
Quality managers, team facilitators, team members, process improvement project leaders, quality engineers, and supervisors will benefit from this course. This is an excellent course to prepare for Six Sigma Black Belt training as well.
- More Information
Prerequisites
None
Course Data
- CEU Hours: 2.40
- ASQ RU: 2.40
- Provider: ASQ
- Course ID: GPIC
- Course Length: 24 hours
- Cancellation Policy
- Instructors
