Internal and external consultants; Anyone who wants to understand communication principles
This virtual course is part of our series designed for new consultants and consultants-to-be. It will help you develop and leverage the communication skills you need to succeed. Strong communication skills are more important than ever in this world of rapidly changing business and customer demands. You need to communicate the value of quality initiatives to your clients and prospective clients, but how do you go about improving these skills? Emotional Intelligence principles - self-awareness, self-management, social awareness, relationship management - provide the basis for this virtual course. We'll explain these concepts, and give you exercises to practice them. Self-assessments help you determine what you need to do to improve. You'll develop your own personalized improvement plan that applies the principles learned.
Please note: Registration is for one person only.