Success in the service industry relies on forming and managing strategic partner relationships. With a focus on service organizations, this instructor-led (Web-based) course shows you how to build these crucial relationships. The course includes examples, exercises, and case studies.
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Finding and building strategic partner relationships is key to service sustainability. It provides a way to substantially supplement your organization’s core competencies. This course provides methods, tools, and suggestions for managing suppliers and forming strategic partner relationships.
This course focuses on service sector organizations. Attendees will cover the fundamentals of supplier and partner relationship management. With examples, handouts, case studies, and individual and group exercises, attendees will take away lessons they can directly and immediately apply to their business.
- Learning Objectives
- Differentiate between a supplier and a partner.
- Recognize the benefits and requirements of partnering relationships.
- Understand the characteristics and requirements of managing supplier relationships.
- Apply the principles learned.
- Who Should Attend
Quality managers, purchasing personnel, managers responsible for developing supply chains, and process partners should attend this course.
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Prerequisites
None
Course Data
- CEU Hours: 0.70
- ASQ RU: 0.70
- Provider: ASQ
- Course ID: VDHPSPR
- Course Length: 7 hours
- Cancellation Policy
- Instructors
