Customer Supplier Partnerships - An Introduction

Lower your total costs and improve delivery times. This course teaches you how to cultivate successful business partnerships. When your training is complete, you’ll be able to write a certification program that benefits both your suppliers and organization.

Denver, CO (9902ILT)
Schedule and Travel Info
September 14 – 15, 2017
Member: $1099.00
List: $1299.00
On-Site Training
Need to train a group of five or more? Consider on-site training.

Make a dramatic impact on customer satisfaction levels: boost quality, profits, and market share with customer-supplier partnerships.

  • Learning Objectives
    • Understand the benefits of establishing long-term, mutually beneficial partnerships that lower total costs and provide better delivery performance
    • Know how to select a certification team to establish capability goals and identify ongoing performance targets
    • Realize the benefits of maintaining a system for agreement, post-certification, and decertification
    • Write a supplier certification program that will benefit both your suppliers and your organization
    • Recognize the value of establishing a partnership environment through the formation of teams, using surveys and audits, developing specifications, and applying benchmarking processes
  • More Information


    Intermediate experience level

    Course Data

    • CEU Hours: 1.2
    • ASQ RU: 1.2
    • Audience: Intermediate
    • Provider: ASQ - ILT
    • Course ID: CSP
    • Course Length: 12 hours
    • Cancellation Policy
  • Instructors
    • Philip R. Heinle, CQA, CQE

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